Troubleshooting Printer Hardware - Canon i475D Series Quick Start Manual

Troubleshooting

Troubleshooting Printer Hardware

Problem Possible Cause
Printer Does Not Print head has
Start or Printer overheated due to
Stops During long periods of
Print Jobs continuous printing
Printing high-
resolution
photographs and
graphics
Printer cable is too
long
There may be
problems in your
operating system
Cannot Print to Incorrect page size
End of Job selected
Not enough free
space on hard disk
48
Stop printing and turn the printer off for at least 15 minutes to allow the print head
to cool down.
The print head tends to overheat when printing continuously for long periods of
time. The print head is designed to automatically pause at line breaks before
resuming printing in order to cool down.
Caution Caution Caution Caution The area around the print head can become extremely hot
during extended print operation. Always avoid touching the
print head and its peripheral components.
Wait until the print job finishes.
The POWER POWER lamp flashes green while the print data is being processed. Printing POWER POWER
photographs and high-density graphics can take time.
Avoid using USB cables longer than 16.4 feet.
Restart your computer. It may solve the problem.
Delete an undesired print job if there is any. Use BJ Status Monitor in Windows or
BJ Print Monitor in Macintosh for the deletion.
1. Open the Printer Properties dialog box.
See "Opening the Printer Properties Dialog Box Directly from the Start Menu Opening the Printer Properties Dialog Box Directly from the Start Menu Opening the Printer Properties Dialog Box Directly from the Start Menu" Opening the Printer Properties Dialog Box Directly from the Start Menu
on page 11.
2. Click Maintenance Maintenance tab and then click Start Status Monitor Maintenance Maintenance
3. Click Display Print Queue Display Print Queue.
Display Print Queue Display Print Queue
4. Select Cancel All Documents Cancel All Documents in the Printer
Cancel All Documents Cancel All Documents
When the confirmation message is displayed, click Yes
The print job is deleted.
Note In Windows Me or Windows 98
Click to select an undesired document and select Purge Print
Documents in the Printer Documents
Documents Documents
1. Select Applications Applications from the Go
Applications Applications
2. Double-click the Print Center Print Center Print Center Print Center icon in the Utilities
3. Double-click i475D displayed under Name
4. Click to select an undesired document and click
The print job is deleted.
Ensure that the page size setting matches the size of the paper loaded in the
printer:
- Check the Paper Size setting from within your application to ensure that it
matches the size of the paper loaded.
- Check the Page Setup Page Setup tab in the Printer Properties dialog box (for Windows) or
Page Setup Page Setup
the Page Setup Page Setup dialog box (for Macintosh) to ensure that it matches the size of Page Setup Page Setup
the paper loaded.
Your operating system may be out of free disk space.
Check the available space on your computer's hard disk.
Try This
Start Status Monitor. Start Status Monitor Start Status Monitor
Printer menu.
Printer Printer
Yes.
Yes Yes
Printer menu.
Printer Printer
Go menu.
Go Go
Utilities folder. Utilities Utilities
Name in the Printer List Printer List.
Name Name Printer List Printer List
.
Purge Print Purge Print Purge Print