Handling Error Messages - Canon i475D Series Quick Start Manual

Troubleshooting

Handling Error Messages

When a printer error occurs, the Power lamp flashes. The number of flashes
indicates the type of error that has occurred. Count the flashes and take the
appropriate action to correct the error.
Number of Possible Cause
Flashes
Two flashes Printer is out of
paper
Three flashes Paper jam
Six flashes Print head not
installed
Seven flashes Defective print
head
Eight flashes Waste ink tank
almost full
Nine flashes Paper thickness
lever is set to the
right
Eleven flashes A specified period
of time has lapsed
without receiving a
response from the
digital camera / The
digital camera or
digital video
camcorder
connected is not
compatible with
this printer
Note Power lamp flashes Power
Power Power
alternately green and
orange
50
Reload paper and press the Resume
If a paper jam occurs, clear the jammed paper, reload paper in the printer, then
press the Resume Resume Resume Resume button. See
Install print head.
Press the Power Power button to turn off the printer, and press the Power
Power Power
turn on the printer. If the same error occurs, the print head may be defective.
Contact the Customer Care Center.
The printer has a built-in waste ink tank to hold the ink consumed during print
head cleaning.
Eight flashes indicates that this tank is nearly full.
Press the Resume Resume button to clear the error so printing can continue.
Resume Resume
Contact the Customer Care Center.
To print from the memory card, set the paper thickness lever to the left (the setting
for plain paper).
Disconnect the camera cable, press the printer's Resume
the cable.
If the error is still unresolved, there is a possibility that you are using a digital
camera or digital video camcorder that is not supported by this printer. Use digital
cameras or video camcorders that are compatible with this printer.
An error that requires contacting the Customer Care Center may have occurred.
Disconnect the printer cable from the printer, and then turn the printer off and
unplug the printer from the power supply. Reconnect the printer cable, and then
plug the printer back in and turn the printer back on after leaving it about 10
minutes.
If the problem remains, contact the Customer Care Center.
Try This
Resume button.
Resume Resume
"Paper Jams Paper Jams" Paper Jams Paper Jams on page 49.
Resume button and reconnect
Resume Resume
Power button again to
Power Power