Troubleshooting - Gaggia Milano VIVA CHIC Operating Instructions Manual

14 Place a container under the filter holder.
15 Set the power button on "I" to switch on the machine and turn the selection knob to the coffee
position.
16 Dispense water until the water tank is empty. Move the selection knob back to the standby
position.
17 Fill the tank with fresh water up to the maximum level (MAX) graduation mark.
18 Place a large container under the steam wand. Turn the hot water/steam knob counter-clockwise.
19 Turn the selection knob to the coffee position and let the machine dispense water until the water
tank is empty.
20 Move the selection knob back to the standby position.
21 Turn the hot water/steam knob clockwise.
22 Repeat steps 13 to 21 described above.
23 Turn the filter holder from right to left to remove it from the coffee brewing unit and rinse it using
fresh water.
24 Fill the tank with fresh water up to the maximum level (MAX) graduation mark.
25 Insert the classic pannarello into the steam wand once again.
The machine is ready for use.

Troubleshooting

This chapter summarises the most common problems you may encounter while using the machine.
For support, please contact your local dealer or authorised service centre. The contacts are indicated
in the warranty booklet provided separately, else visit www.gaggia.com or www.gaggia.it.
Problem
The machine does not
switch on.
The pump is very noisy.
The coffee is too cold.
4219-465-05841 MAN. GAG. VIVA WEU Rev. 00.indd 17
Possible cause
The machine is not
connected to a wall-
mounted power socket.
The power button is set to
OFF position.
There is no water in the tank.
The water tank is not
correctly placed.
Pre-heating not carried out.
The "machine ready"
indicator light was off when
you turned the selection
knob to the coffee position.
The cups are cold.
Solution
Connect the machine to a wall-mounted
power socket.
Ensure that the power button is on ON
position.
Fill the tank with water and prime the
circuit.
Place the water tank in the machine
once again and push it downwards until
the reference marks are visible.
Preheat the filter holder.
Wait until the "machine ready" indicator
light comes on.
Preheat the cups using hot water.
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24/02/2021 12:22:09