Troubleshooting - Eiki lc-xip2600 Interactive Functions Manual

Troubleshooting

1. Q: Why does it show "No LightPen found"?
A: Reasons for this might be:
(1) In case of Windows OS, if the following image (A) pop up, it
indicates that USB cable is not connected or the USB port is out
of order. If icon is shown as (B), it means you can use LightPen
program.
(A)
In case of MAC OS, if the following image (C) pop up, it
indicates that USB cable is not connected or the USB port is out
of order. If icon is shown as (D), it means you can use LightPen
program.
(C)
* Some Anti-virus programs will disable the USB port. Please make
sure the USB port is not disabled.
(2) Please check if the USB port of the PC supports USB2.0 or not.
(3) The USB cable is not proper. Please use the one included with
XIP2600. If you need more length, please contact your dealer.
(4) USB port on computer malfunctions.
Please check if the USB port is functioning or not. If not, please
consult with IT engineer.
Some notebook computers will disable USB ports when the battery
is low. Please use AC power as possible as you can. Some notebook
computers do not provide standard 500mA to the USB port or the
USB converter is not working properly. In such case, please use our
standard USB cable.
(B)
(D)
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