Matrix TF30 Information Card

INFORMATION CARD
CUSTOMER TECH SUPPORT
DO NOT RETURN TO THE RETAILER
if you have any problems during assembly or if parts are missing.
For fast and friendly service, please contact one of our trained customer
support technicians via phone, email or our website.
1-800-335-4348
www.matrixfitness.com
info@johnsonfit.com
We want to know if you have a problem and we want to have an opportunity to correct it for you.
Note: Please read the TROUBLESHOOTING section in the TREADMILL GUIDE before contacting
Customer Tech Support. Additional product information is available on our website.
LIMITED HOME USE WARRANTY
EXCLUSIONS AND LIMITATIONS
Who IS covered:
• The original owner and is not transferable.
What IS covered:
• Repair or replacement of a defective motor, electronic component, or defective part and is the sole remedy of the warranty.
What IS NOT covered:
• Normal wear and tear, improper assembly or maintenance, or installation of parts or accessories not originally intended or compatible with the equipment as sold.
• Damage or failure due to accident, abuse, corrosion, discoloration of paint or plastic, neglect, theft, vandalism, fire, flood, wind, lightning,
freezing, or other natural disasters of any kind, power reduction, fluctuation or failure from whatever cause, unusual atmospheric conditions,
collision, introduction of foreign objects into the covered unit, or modifications that are unauthorized or not recommended by Matrix.
• Incidental or consequential damages. Matrix is not responsible or liable for indirect, special or consequential damages, economic loss, loss
of property, or profits, loss of enjoyment or use, or other consequential damages of whatsoever nature in connection with the purchase, use,
repair or maintenance of the equipment. Matrix does not provide monetary or other compensation for any such repairs or replacement parts
costs, including but not limited to gym membership fees, work time lost, diagnostic visits, maintenance visits or transportation.
• Equipment used for commercial purposes or any use other than a single family or Household, unless endorsed by Matrix for coverage.
• Equipment owned or operated outside the US and Canada.
• Delivery, assembly, installation, setup for original or replacement units or labor or other costs associated with removal or replacement of the covered unit.
• Any attempt to repair this equipment creates a risk of injury. Matrix is not responsible or liable for any damage, loss or liability arising from any personal injury incurred
during the course of, or as a result of any repair or attempted repair of your fitness equipment by other than an authorized service technician. All repairs attempted by
you on your fitness equipment are undertaken AT YOUR OWN RISK and Matrix shall have no liability for any injury to the person or property arising from such repairs.
• If you are out of the manufacturer's warranty but have an extended warranty, refer to your extended warranty
contract for contact information regarding requests for extended warranty service or repair.
Matrix TF30 / TF50 / T30 / T50 / T75 Info Card ENGLISH Rev. 1.5 | © 2018 Johnson Health Tech | Made in China
Matrix Fitness
1600 Landmark Drive,
Cottage Grove WI, 53527
MATRIX TF30 / TF50 / T30 / T50 / T75
LIMITED HOME USE WARRANTY
WEIGHT CAPACITY ELECTRONICS & PARTS
TF50/T50/T75: 7 YEARS
TF50/T50/T75:
TF30/T30: 5 YEARS
400 LBS (181 KG)
CONSOLE: 5 YEARS
TF30/T30:
Matrix warrants the electronic components, finish and all original parts
350 LBS (159 KG)
for the period specified above from the date of original purchase, so
long as the device remains in the possession of the original owner.
FRAME • LIFETIME
Matrix warrants the frame against defects in workmanship and materials
for the lifetime of the original owner, so long as the device remains in the
possession of the original owner. (The frame is defined as the welded metal
base of the unit and does not include any parts that can be removed.)
DRIVE MOTOR/CUSHIONING • LIFETIME
Warranty on the drive motor and cushioning against defects in workmanship and materials for
the life of the product, so long as it remains in the possession of the original owner.
LABOR • 2 YEARS
Matrix shall cover the labor cost for the repair of
the device for the period specified above from the
date of the original purchase, so long as the device
remains in the possession of the original owner.
SERVICE/RETURNS
In-home service is available within 150 miles of the nearest
•
authorized Service Provider (Mileage beyond 150 miles from an
authorized service center is the responsibility of the consumer).
All returns must be pre-authorized.
•
The warranty is limited to replacing or repairing, at the servicer's
•
and/or manufacturer's option, the same or comparable model.
Defective components may be requested to be returned to the
•
manufacturer upon completion of warranty service using a prepaid
return shipping label. If you have been advised to return parts and
did not receive a label, please contact Customer Tech Support.
Replacement units, parts and electronic components
•
reconditioned to as-new condition by the manufacturer
or its vendors may sometimes be supplied as warranty
replacement and constitute fulfillment of warranty terms.
This warranty gives you specific legal rights, and
•
your rights may vary from states to state.