Polycom VVX 250 Quick Start Manual page 2

End Calls
You can only end active calls. To end a held call, you must
resume the call first.
To end an active call:
•
Replace the handset in the cradle, press
, or press the End Call soft key.
To end a held call:
1. Highlight the held call and press Resume.
2. Press End Call.
Hold and Resume Calls
You can have multiple calls on hold and resume a call at
any time. To hold a call:
•
Highlight the call and press the Hold soft key or
press .
To resume a call:
•
Highlight the call and press the Resume soft key
or press .
Transfer Calls
You can transfer calls to any contact and choose the way
to transfer the call.
To transfer a call (Consultative): (default transfer
type)
1. Press Transfer soft key.
2. Dial a number (choose contact) and hit
send.
3.
Press the Transfer again key after speaking
with your contact.
To transfer a call (Blind):
or
1. Press Transfer.
2. Press Blind Button
3. Dial a number or choose a contact.
As this is a Blind transfer, the call is transferred immediately.
Initiate a Conference Call
You can initiate a conference call with up to 2 contacts.
To initiate a conference call:
1. Call a contact.
2. Select Conference (press more key to navigate
to) and call your next contact.
3. When your contact answers, select
Conference.
You can also join an active and held call into a conference
call.
To join two calls into a conference call:
•
On the Calls screen, select Join.
View Recent Calls
You can view placed, received, and missed calls.
To view recent calls:
•
Select Directories > Recent Calls
View the Contact Directory
You can view and add contacts to the Contact Directory.
To view the Contact Directory:
•
Select Contacts Soft Key.
To add a contact to the Contact Directory: Go to
CommPortal. https://commportal.nhcgrp.com
1. Select Contacts Tab
2. Select New Contact
3. Fill in Contact Information
4. Click Save
Listen to Voicemail
When you have new voicemail messages, the messages
icon displays on your line.
To listen to voicemail:
1. Press or dial *99.
2. Enter voicemail pin and follow the
prompts.
To use Message Center
1. Press Messages soft key.
2. Using navigation pad select message you
wish to hear
3. Click Play Message and the message will
be played through the speaker of your
phone.
Mute the Microphone
You can mute or unmute your microphone during calls.
To mute or unmute your microphone:
•
Press .
The key glows red when your microphone is muted.
Intercom Dialing
You make 2-way intercom calls to other extensions in your
business group by performing the following actions
1. Press Home key
2. Using Navigation Key choose Intercom
3. Dial extension number and hit Send.
4. Phone will give the far end an alerting tone
and a 2-way path with be established.