Arris SURFboard SB6190 Quick Start Manual

SURFboard
DOCSIS 3.0 Cable Modem
®
Quick Start Guide
Items Included in the Box
• SB6190 Cable Modem
• Power Supply
• Ethernet Cable
• Software License & Warranty Card
• Quick Start Guide
IMPORTANT!
You must have a live broadband cable connection already
installed in your home before installing the SB6190 Cable
Modem. If not, please contact a service provider for assistance.
When contacting a service provider, you may be asked for the
MAC address and Serial number located on the bottom of
Modem Label
your cable modem (see
Connecting Your Cable Modem
1. Connect the coaxial cable from the cable wall outlet to the Cable
connector on the rear of your SB6190. Use your hand to tighten each
connector.
2. Connect the Ethernet cable to the Ethernet port on your computer
(or other network device) and to an Ethernet port on the rear of your
SB6190.
3. Connect the power cord to the Power port on the rear of your SB6190
and then plug it into an electrical wall outlet.
This automatically powers ON your SB6190.
BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS Technical Support for
assistance: 1-877-466-8646
The SURFboard SB6190 User Guide, frequently asked questions (FAQs), and additional product information are available
online at the ARRIS Support website: www.arris.com/consumer.
SB6190
®
for details).
Testing Your Cable Modem Connection
1. Power ON your computer. The Receive, Send, and Online LEDs on your
cable modem will first FLASH (blink) and then light up SOLID. See
Panel LEDs
for LED status information.
Note: If all three LEDs did not light up SOLID, contact your service provider.
2. Open any web browser on your computer, such as Internet Explorer, Google
Chrome, Firefox, or Safari.
3. Type a valid URL (such as www.surfboard.com) in the address bar and
press Enter to test your network connection.
- If the web page opens, your cable modem was set up properly.
- If the web page does not open, you may have to contact your service
provider to set up your Internet service or activate your cable modem.
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