Arris SURFboard SB6190 Quick Start Manual

Cable modem label
The cable modem label is also located on the bottom of the SB6190.
Front panel LED status
Power Green (ON): indicates AC power to the cable modem is
properly connected
Receive Green (ON): indicates a downstream (receive data)
channel connection
Blue* (ON): indicates a bonded downstream (receive
data) channel connection
Send Green (ON): indicates an upstream (send data)
channel connection
Blue* (ON): indicates a bonded upstream (send data)
channel connection
Online Green (ON): indicates cable modem is connected to the
network
*
DOCSIS 3.0 operation (high-speed Internat access) may not be
available in all locations. Check with your service provider for more
information.
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ARRIS and the ARRIS Logo are trademarks of CommScope, Inc. and/or its affiliates.
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and/or compatibility with third-party products described herein are subject to change
without notice.
BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason,
please call ARRIS Technical Support for assistance: 1-877-466-8646.
Please visit www.arris.com/selfhelp
(FAQs) and additional product documentation.
Before calling ARRIS, please visit:
www.arris.com
• Comcast/Xfinity subscribers:
• Cox subscribers:
• Spectrum subscribers:
ARSVD01621-d 12/2020
If the label is not
attached here, please refer
to the bottom of
your SB6190.
for frequently asked questions
www.xfinity.com/activate
www.cox.com/activate
spectrum.net/selfinstall
In the box
SB6190
cable modem
Power supply
Software License
and Regulatory
card
SB6190 Quick
Start Guide
DOCSIS
©
Quick Start Guide
What you should know
The SURFboard SB6190 is a DOCSIS 3.0 cable modem that
provides secure high-speed broadband access to the Internet
and other online sevices from your computer and other
network devices on your home or small business network.
It uses DOCSIS 3.0 technology to provide ultra high-speed
Internet access.
To get started, you must have a live broadband cable
connection already installed in your home to install the
SB6190. If you do not, you will have to contact a service
provider of your choice for assistance. This Quick Start Guide
will step you through the cable modem installation and home
network set up.
To view the cable modem and network configuration settings,
and also monitor the operational status of your SB6190, refer
to the SURFboard SB6190 User Guide for more information.
The user guide is available online at the ARRIS Support
website: www.arris.com/selfhelp. Frequently asked
questions (FAQs) and additional product documentation are
also available on the ARRIS Support website.
IMPORTANT! During the installation or modem activation,
you may need to contact your service provider for assistance.
To save time, make sure you have the Model name (SB6190),
MAC (Media Access Control) address (see HFC MAC ID), and
Serial number (see S/N) listed on the modem label located
on the bottom of your SB6190 (also available under Cable
modem label overleaf).
SB6190
3.0 Cable Modem