Arris Surfboard SB6183 User Manual page 27

Modem Problem
Cannot Access the
Internet
Front Panel LED Icons and Error Conditions
The SB6183 front panel LED icons provide status information for the following error
conditions:
Table 6.
Led Icon
SURFboard SB6183 Cable Modem User Guide
Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
Possible Solution
Check that all cable and power connections on your cable

modem and computer are properly connected.
Check that the Power and Online LED icons on the front

panel are lit up solid.
Contact your service provider for assistance.

Front Panel LED Icons and Error Conditions
Status If, During Startup:
OFF SB6183 is not properly
plugged into the electrical
outlet
FLASHING Downstream receive channel
cannot be acquired
FLASHING
Upstream send channel
cannot be acquired
FLASHING IP registration is unsuccessful
Chapter 7: Troubleshooting Tips
If, During Normal Operation
SB6183 is unplugged
Downstream channel is lost
Upstream channel is lost
IP registration is lost
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