Chapter 9 Troubleshooting And Maintenance; Error Messages - Brother MFC-9160 Owner's Manual

9
Troubleshooting and Maintenance

Error Messages

You may occasionally encounter a difficulty with the machine. If this happens, the machine often
identifies the problem and displays an error message. The list below explains the most common error
messages, in alphabetical order.
ERROR MESSAGE
CHANGE DRUM SOON The drum unit is near the end of its
CHANGE TONER
CHECK DOCUMENT Documents were not inserted or fed
CHECK DRUM UNIT
CHECK PAPER
CHECK PAPER SIZE Paper Size is improper for printing
COOLING DOWN
WAIT FOR A WHILE
COVER OPEN
DOC. COVER OPEN The document cover is open.
MACHINE ERROR XX Machine has a mechanical problem. Turn off the power.
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Chapter 9
CAUSE
life.
If the display shows CHANGE
TONER, you can still print. But the
toner is depleted and the machine is
telling you that the toner will soon
run out.
properly or document was too long.
Drum unit is not installed.
The machine is out of paper or paper
is not properly loaded in the Multi-
purpose Sheet Feeder.
HELP or SYSTEM SETUP.
The temperature of the drum unit or
toner cartridge is too hot. The
machine will pause its current print
job and go into cooling down mode.
During the cooling down mode, you
will hear the cooling fan running
while the display on the machine
shows COOLING DOWN and
WAIT FOR A WHILE.
The top cover was not completely
closed.
ACTION
If you have a print quality
problem, replace the drum unit
with a new one.
Order a new toner cartridge now.
Do not pull paper out until you see
Document Jams and Paper Jams,
page 64.
Reinstall the drum unit.
Refill the paper or remove the
paper and load it again and then
press Copy.
Load A4 paper in multi-purpose
sheet feeder, and then press Copy.
You must wait and allow the
machine to resume printing when
it is ready.
Open, then close the cover.
Remove any paper from the ADF
and close the document cover.
Then contact your Brother dealer
for service.