Brother MFC-3420C User Manual page 157

Multifunction center/facsimile machine
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DIFFICULTY
Software Difficulties
Cannot perform '2 in 1 or 4 in 1'
printing.
Cannot print when using Paint
Brush.
Cannot print when using
Adobe Illustrator.
Thick lines and thin lines
appear alternately. (banding)
There are some dense lines.
Printing is slow.
®
True2Life
is not working
properly.
'MFC is Busy' or 'MFC
Connect Failure' Error
Message appears.
'MFC Connect Failure'
PhotoCapture Center
Removable Disk does not
work properly.
Network Difficulties (MFC-3820CN only)
I cannot print over the Network
13 - 10 TROUBLESHOOTING AND ROUTINE MAINTENANCE
SUGGESTIONS
Check that the paper size setting in the application and in the printer
driver are the same.
Try setting the Display setting to '256 colors.'
Try to reduce the print resolution.
1. Open the 'Basic' tab in the printer driver.
2. Click 'Setting' in the Basic tab of the printer driver.
3. Turn OFF 'Bi-Directional Printing' by un-checking it.
(See Bi-Directional Printing on page 1-7 in Software User's Guide on the
CD-ROM.)
Check 'Reverse Order' in the Basic tab of the printer driver.
In the 'Color' tab from the 'Advanced' tab in the printer driver, uncheck
the Color Enhancement.
If the image data is not full color in your application (Such as 256 color),
®
True2Life
will not work. Please use at least 24 bit color data with the
®
True2Life
feature.
Make sure the machine is not showing an error message on the LCD.
If the MFC is not connected to your PC and you have loaded the Brother
software, the PC will show 'MFC Connect Failure' each time you restart
®
Windows
. You can ignore this message or you can turn it off as follows.
Double-click "\tool\warnOff.REG" from the supplied CD-ROM.
The Scan key on the MFC's control panel will not work unless you restart
your PC with the MFC connected.
To turn it back on, Double-click "\tool\WarnOn.REG" from the supplied
CD-ROM.
Difficulties (MFC-3820CN only)
a)Have you installed the Windows
If not, do the following:
1. Disconnect the USB cable.
2. Install the Windows 2000
Guide. After the installation the PC will be automatically restarted.
3. Wait about 1 minute after you reboot the PC, and then connect the
USB cable.
b)Take out the media card and put it back in again.
c) If you have tried "Eject", you must take out the media card before you
continue.
d)If an error message appears when you try to eject the media card, it
means the card is being accessed.
Wait a while and then try again.
e)If all of the above do not work, please turn off your PC and machine,
and then turn them on again.
(You will have to unplug the power cord of the machine to turn it off.)
Make sure that your MFC is powered on and is On Line and in Ready
mode. Press the Test switch. Then the current settings of the network
are printed.Verify that the cabling and Network connections are good. If
possible, try connecting the MFC to a different port on your hub using a
different cable.
®
2000 update?
®
update. Please see the Quick Setup

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