Brother FAX-817 Series User Manual

Brother fax user'sguide fax-817 ,fax-827, fax-837mc
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FAX-817 Series
FAX-827 Series
FAX-837MC Series


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  Summary of Contents for Brother FAX-817 Series

  • Page 1 FAX-817 Series FAX-827 Series FAX-837MC Series ®...
  • Page 2 If you need to call Customer Service Please complete the following information for future reference: Model Number: FAX-817, FAX-827, FAX-837MC Serial Number:* Date of Purchase: Place of Purchase: * The serial number is on the bottom of the unit. Retain this User’s Guide with your sales receipt as a permanent...
  • Page 3: Compilation And Publication Notice

    ANALOGUE PSTN LINE FITTED WITH THE APPROPRIATE CONNECTOR. APPROVAL INFORMATION Brother advises that this product may not function correctly in a country other than where it was originally purchased, and does not offer any warranty in the event that this product is used on public telecommunication lines in another country.
  • Page 4: Safety Precautions

    Safety precautions To use the fax machine safely Please refer to these instructions for later reference and before attempting any maintenance. WARNING There are high voltage electrodes inside the fax machine. Before you clean the fax machine, make sure you...
  • Page 5: Choosing A Location

    SAVE THESE INSTRUCTIONS Choosing a location Place the fax machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the fax machine near a telephone socket and a standard, grounded electrical socket.
  • Page 7: Quick Reference Guide

    Press Menu/Set, 6, 2. Using the dial pad, enter a two-digit Speed-Dial location number (00-99 for FAX-827/837MC or 01-60 for FAX-817), and then press Menu/Set. Enter a number (up to 20 digits), and then press Menu/Set. Enter a name (up to 15...
  • Page 8: Erasing Messages

    Speed-Dialling Insert the document face down in the ADF. Press Search/Mute, then press # and the two-digit Speed-Dial number. Press Fax Start. Using Search Insert the document face down in the ADF. Press Search/Mute and use the dial pad to enter the first letter of the name you are looking for.
  • Page 9: Table Of Contents

    Using this Guide ... 1-1 Finding information ... 1-1 Symbols used in this Guide ... 1-1 Part names ... 1-2 FAX-817/827 control panel overview ... 1-3 FAX-837MC control panel overview ... 1-5 Fax tones and handshake ... 1-7 ECM (Error Correction Mode)... 1-7 Connections ...
  • Page 10 Operation from extension telephones... 5-6 For FAX/TEL mode only ... 5-6 Remote Call Transfer... 5-6 Changing the remote codes ... 5-7 Printing a fax from the memory (FAX-817/827) ... 5-8 Polling ... 5-8 Sequential Polling ... 5-9 Telephone Services ... 5-10 Caller ID (Caller IDentification) (Not available for some countries) ...
  • Page 11 (FAX-837MC only) ... 7-7 Redial (Telephone) ... 7-8 Redial (Fax) ... 7-8 Tone or Pulse ... 7-8 Remote Fax Options (FAX-817/827 only) ...8-1 Fax Forwarding ... 8-1 Setting up Fax Forwarding... 8-1 Setting Fax Storage ... 8-2 Turning off Remote Fax Options... 8-2 Setting your remote access code ...
  • Page 12 Troubleshooting ... 13-1 Error messages ... 13-1 Compatibility ... 13-4 Document Jam or Paper Jam ... 13-4 If you are having difficulty with the fax machine ... 13-6 Routine maintenance ... 13-8 Cleaning the print head... 13-8 Cleaning the scanner... 13-9 Changing the ribbon ...
  • Page 13 Specifications ... S-1 General ... S-1 Copy ... S-1 Fax ... S-2 Index ...I-1 Accessory List ...A-1...
  • Page 14: Introduction

    Introduction Using this Guide Thank you for buying a Brother fax machine. This fax machine is simple to use, with LCD screen instructions to guide you through programming it. You can make the most of the fax machine by reading this Guide.
  • Page 15: Part Names

    AC Power Connector Telephone Line Socket (LINE) External Telephone Line Socket (EXT.) Description Use to connect the fax machine to the electrical socket. Connect the fax machine to a telephone wall socket. Use when receiving or making voice calls. Use to connect the handset to the fax machine.
  • Page 16: Fax-817/827 Control Panel Overview

    FAX-817/827 control panel overview (FAX-827 panel is the same as FAX-817) LCD (Liquid Crystal Display) Displays messages on the screen to help you set up and use your fax machine. Dial Pad Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the fax machine.
  • Page 17 Menu/Set The same key is used for menu and set operations. Lets you access the menu to program and store your settings in the fax machine. Press to scroll forward or backward to see a menu selection. —OR— You can press these keys to adjust the beeper, ring or speaker volume.
  • Page 18: Fax-837Mc Control Panel Overview

    # and a two-digit number. Receive Mode Use to select how your fax machine will handle incoming calls. Resolution Adjusts the resolution when you send a fax or make a copy.
  • Page 19 Copy/Reports With a document in the ADF: Makes a copy. Without a document in the ADF: Lets you access the Reports menu. One-Touch Dial Keys These keys give you instant access to previously stored Quick-Dial numbers. Erase Lets you delete voice messages, all fax messages or all messages.
  • Page 20: Fax Tones And Handshake

    A receiving fax chirps for about 40 seconds over the phone line, and the LCD shows RECEIVE. If the fax machine is set to the FAX ONLY mode, it will answer every call automatically with fax receiving tones. If the other person hangs up, the fax machine will continue to send the “chirps”...
  • Page 21: Connections

    EXT. TEL IN USE and, if the fax handset is lifted, an alarm sounds. To disconnect the call on the external phone and switch to the fax, lift the handset and press Hook (FAX-817/827 only) or Speaker Phone (FAX-837MC only). Connecting an external telephone answering device...
  • Page 22 Ring Delay setting does not apply.) Record the outgoing message on your external TAD. Set the TAD to answer calls. For FAX-817/827, set the Receive Mode to TAD:ANSWER MACH.. For FAX-837MC, set the Receive Mode to MC:MSG CTR. (See Choosing the Receive Mode on page 5-1.) Recording outgoing message (OGM) on an external Timing is important in recording this message.
  • Page 23: Multi-Line Connections (Pabx)

    Multi-Line connections (PABX) Most offices use a central telephone system. While it is often relatively simple to connect the fax machine to a key system or a PABX (Private Automatic Branch Exchange), we suggest that you contact the company that installed your telephone system and ask them to connect the fax machine for you.
  • Page 24: Paper

    Thickness: 0.08 to 0.12 mm Capacity: up to 30 sheets The fax machine can only scan an image 208 mm wide, regardless of how wide the paper is. Do not use cardboard, newspaper, or fabric. Do not use paper: ■...
  • Page 25: How To Load Paper

    How to load paper To load paper Before you add paper, remove all of the paper from the paper tray. Fan the stack of paper well to avoid paper jams and mis-feeds. Tap the stack of paper so the edges are even. Gently insert the paper.
  • Page 26: On-Screen Programming

    On-Screen Programming User-friendly programming The fax machine is designed to be easy to use with LCD on-screen programming using the navigation keys. User-friendly programming helps you take full advantage of all the menu selections the fax machine has to offer.
  • Page 27: Navigation Keys

    Press 6 for Set Quick-Dial menu —OR— Press 7 for Setup Reports menu —OR— Press 8 for Remote Fax Opt menu (FAX-817/827 only) Press 8 for Setup TAD menu (FAX-837MC only) —OR— Press 9 for Setup Melody menu (FAX-837MC only) —OR—...
  • Page 28 Turn on if PABX (Private Automatic Branch Exchange) is connected to your machine. FAX-817/827 Sets the number of rings before your fax machine 02-10 (example for answers in FAX/TEL, Australia) FAX ONLY or TAD...
  • Page 29 You can answer calls at ( 51, #51, an external or extension phone and use codes to ( 91, #91, turn the fax machine on 81 for New or off. You can also Zealand) transfer a voice call from your cordless phone to your fax machine.
  • Page 30 Options — Set the time of day in 24 hour format that the delayed faxes will be sent. Set up your fax machine with a document to be SECURE retrieved by another fax machine. You can send faxes from memory.
  • Page 31 MONITR 7. REMOTE ACCESS The factory setting (option) is shown in bold. to select Options Sets the fax machine to forward fax messages or FAX FORWARD to store incoming faxes in FAX STORAGE the memory so you can retrieve them while you are away from your fax machine.
  • Page 32 Press the Menu numbers. (ex. Press 1, 2 for Date/Time) —OR— to select Main Menu Menu Selections 1. RING PATTERN 2. MUSIC ON HOLD 3. MELODY ALARM 1. TX LOCK 2. COMPATIBILITY NORMAL 3. CALLER ID DISPLAY ID 4. DISTINCTIVE ON 4.
  • Page 33: Initial Setup

    Getting started Setting the Date and Time When the fax machine is not in use, it will display the date and time. If you set up the Station ID, the date and time displayed by your fax machine will be printed on every fax you send. If there is a power failure, you may have to reset the date and time.
  • Page 34: Setting The Station Id

    Setting the Station ID You should store your name or company name and fax number so they print on all fax pages that you send. The telephone number will appear only on cover pages and call back messages. It is important that you enter the fax and telephone numbers in the internationally standardised format, i.e.
  • Page 35: Entering Text

    Entering text When you are setting certain menu selections, such as the Station ID, you may need to type text into the fax machine. Most number keys have three or four letters printed on them. The keys for 0, # do not have printed letters because they are used for special characters.
  • Page 36: Setting The Beeper Volume

    Press Menu/Set. Press Stop/Exit. Setting the Speaker Volume You can adjust the speaker volume. For FAX-817/827, lift the handset and press Hook. For FAX- 837MC, press Speaker Phone. Press The LCD shows the setting you are choosing. Each key press changes the volume to the next setting.
  • Page 37: Setting Pabx (Australia And New Zealand Only)

    Press Menu/Set. Press Stop/Exit. PABX and TRANSFER The fax machine is initially set to be connected with PSTN (Public Switched Telephone Network) lines. However, many offices use a central telephone system or Private Automatic Branch Exchange (PABX). It is not guaranteed that the unit will operate properly under all circumstances with a PBX.
  • Page 38: Melody Settings (Fax-837Mc Only)

    Melody Settings (FAX-837MC only) Setting the Ring Pattern You can select a ring pattern from signal (regular ring pattern) or 4 types of melody. The default setting is SIGNAL. Press Menu/Set, 9, 1. Press ▲ or ▼ to select SIGNAL, MELODY1, MELODY2, MELODY3 or MELODY4 and press Menu/Set.
  • Page 39: Setup Receive

    Setup Receive Basic receiving operations Choosing the Receive Mode There are four different Receive Modes for the fax machine. You can choose the mode that best suits your needs. How it works The fax machine FAX ONLY (automatic automatically receive) answers every call as a fax.
  • Page 40: To Select Or Change Your Receive Mode

    (FAX-837MC only) Press Menu/Set, 2, 1. If you have a FAX-817/827, go to Step 3. Press ▲ or ▼ to select RING DELAY, and press Menu/Set. Press ▲ or ▼ to select how many times the line rings before the machine answers, and press Menu/Set.
  • Page 41: Setting The F/T Ring Time (Fax/Tel Mode Only)

    Press Menu/Set, 2, 2. Press ▲ or ▼ to select how long the fax machine will ring to alert you that you have a voice call (20, 30, 40 or 70 seconds) (20, 30, 40 or 55 for New Zealand).
  • Page 42: Fax Detect

    SEMI lets the fax machine receive the fax only if you’ve answered it at the fax machine.
  • Page 43: Reception Into Memory

    Reception into memory As soon as the paper tray becomes empty during fax reception, the screen will display CHECK PAPER; please put some paper in the paper tray. (See How to load paper on page 2-2.) If the Memory Receive is set to ON at this time… If sufficient memory is available, the current fax reception will continue.
  • Page 44: Advanced Receiving Operations

    Your caller will have to press the Start key to send the fax. For FAX/TEL mode only When the fax machine is in FAX/TEL mode, it will use the F/T Ring Time (pseudo/double-ringing) to alert you to pick up a voice call.
  • Page 45: Changing The Remote Codes

    The fax machine rings (pseudo-ring same as current F/T ring) and the display shows “PICK UP PHONE”. Pick up the handset and press Hook (FAX-817/827). —OR— Just press Speaker Phone (FAX-837MC only) at the fax machine in order to transfer the voice call to the fax machine.
  • Page 46: Printing A Fax From The Memory (Fax-817/827)

    Secure Polling is a way to keep your documents and others from falling into the wrong hands while the machine is set up for polling. You can use Secure Polling only with another Brother fax machine. Anyone who polls to receive a fax must enter the polling secure code.
  • Page 47: Sequential Polling

    Enter the fax number you are polling. Press Fax Start. The machine makes the polling call at the time you entered. ■ If the other fax machine that you are calling has not been set-up for Polling, you will receive message CONNECTION FAIL. ■...
  • Page 48: Telephone Services

    Caller ID Service. ■ To PABX Users: Calling line identification signals are not generally delivered to your Brother fax machine if it is connected behind a private automatic branch exchange (PABX) system or other call routing device. Advantages of Caller ID For Business All businesses profit from a quicker response to customer calls.
  • Page 49: How Does The Caller Id Work

    If # WITHHELD appears on the display, it means the caller intentionally blocked the transmission of his/her ID. ■ If no caller ID was transmitted to your fax machine, PICK UP PHONE will remain on the display. The Caller ID is Stored in Your Machine’s Memory The machine can store a maximum of the last 30 incoming caller IDs in the memory, along with the time and date of reception.
  • Page 50: Selecting A Caller Id From The Memory For Call Reply

    You can display the caller IDs currently stored in the memory and select the number of the caller you want your machine to dial. Call Reply is a convenient feature whereby your Brother fax can dial back a voice/fax call “on-hook” to the opposite party associated with a Caller ID number which has been captured into memory.
  • Page 51 To Activate Certain Network Services When Using Call Reply You may wish (in order to activate certain network services), to insert a special prefix to be dialled in front of the Caller ID number when using the Call Reply feature. For example, - Your outgoing Caller ID withheld The required prefix, typically three to six digits (including # and symbols) in length, may be inserted after displaying the desired...
  • Page 52: Telephone Service For Australia (Telstra ® Faxstream ® Duet ® )

    It is also a more efficient way of operating a Fax machine with an extension phone as you do not have to use the remote activation codes.
  • Page 53: Set The Distinctive Ringing To On

    When FaxStream extension and external phones will ring with a standard ring pattern. The fax machine will ring on the third ring with a standard ring pattern. All external and the extension phones will continue to ring, until you or a telephone answering device can answer the voice number.
  • Page 54: Telephone Service For New Zealand

    (TAD) to answer calls on the other number(s). (See the chart in the following page.) If you change the answer mode on the fax machine to FAX/TEL (F/T) or FAX ONLY mode, that setting will override the FaxAbility setup. In FAX/TEL (F/T) or FAX ONLY mode, your fax machine will answer all the phone numbers (including its own ring pattern).
  • Page 55: How To Turn Faxability Off Or On

    Waiting menu option to ON. See below. The machine can suspend Call Waiting when incoming faxes are being sent to you. Set the fax machine to Manual Mode. Press Menu/Set, 0, 4. Press ▲ or ▼ to select ON (or OFF).
  • Page 56: Telephone Service For Some Countries

    To have your external TAD answer only the main number, the fax machine must be in Manual Mode. ■ In FAX/TEL (F/T) or FAX ONLY mode, the fax machine will answer all numbers on the phone line. If you set the Distinctive Ringing to ON, the receive mode will turn to Manual mode automatically.
  • Page 57: Setup Send

    Setup Send How to dial You can dial in any of the following ways. Manual dialling Press all of the digits of the phone or fax number. One-Touch dialling Press the One-Touch key of the location you want to call. (See Storing One-Touch Dial numbers/Storing Junk Fax/Call numbers on page 7-1.) If the LCD shows NOT REGISTERED when you enter the...
  • Page 58: Fax Redial

    Do not use cardboard, newspaper or fabric. The ADF can hold up to 10 pages, feeding each one individually through the fax machine. Use standard 64 g/m 90 g/m paper when using the ADF; if you are using heavier paper, feed each sheet individually to prevent paper jams.
  • Page 59: Manual Transmission

    Manual transmission Manual transmission lets you hear the dialling, ringing and fax-receiving tones while sending a fax. Insert the document face down in the ADF. Pick up the handset and listen for a dial tone. —OR— Press Speaker Phone (FAX-837MC only) and listen for a dial tone.
  • Page 60: Contrast

    Step 5. Enter a fax number. Press Fax Start to send the fax. The fax machine starts scanning the first page. Fax resolution When you have an document in the ADF you can use the Resolution key to change the setting temporarily (for this fax only).
  • Page 61: Multiple Resolution Transmission

    Enter the fax number, and press Fax Start. Cancelling a fax in progress If you want to cancel a fax, while the fax machine is scanning, dialling or sending it, press Stop/Exit. Cancelling a scheduled job You can cancel a fax job that is stored and waiting in memory.
  • Page 62: Advanced Sending Operations

    Advanced sending operations Composing the electronic Cover Page (FAX-827/837MC only) The cover page is sent to the receiving party’s machine. Your cover page includes the name or number stored in the One-Touch or Speed-Dial memory. If you are dialling manually, the name is left blank.
  • Page 63 Cover page for next fax only This feature does not work unless you have set up the Station ID. (See Setting the Station ID on page 4-2.) If you only want to send a cover page with a particular fax, this cover page will include the number of pages in your document.
  • Page 64: Broadcasting

    Enter the One-Touch and Speed-Dial numbers (one after the other), Search numbers or a Group number you have stored. Press Fax Start. The fax machine stores the document in memory, and then transmits it to all the numbers you entered.
  • Page 65: Call Reservation (Fax-827/837Mc Only)

    Call Reservation (FAX-827/837MC only) You can send a fax and let the other party know that you want to speak to him after the fax transmission is completed. The other fax machine will ring as if it was receiving a telephone call; if the other party picks up the handset, your machine will ring.
  • Page 66: Delayed Fax

    Press 2 if you have finished choosing settings, and then go to Step 6. Enter the fax number. Press Fax Start. The fax machine will wait until the time you have entered to send the fax. ■ The number of pages you can scan into the memory depends on the amount of data that is printed on each page.
  • Page 67: Setting Up Polled Transmit (Standard)

    Setting up Polled Transmit (Standard) Polled Transmit is when you set up the fax machine to wait with a document so another fax machine can call and retrieve it. Insert the document face down in the ADF. Press Menu/Set, 3, 8.
  • Page 68: Secure Polling

    Secure Polling is a way to keep your documents from “falling into the wrong hands” while the fax machine is set up for polling. You can use Secure Polling only with another Brother fax machine. Your four-digit ID number must be entered on the fax machine that polls for your documents.
  • Page 69: Out Of Memory Message

    TX Lock ON, so they won't be lost. If you have selected Fax Forwarding or Fax Storage (For FAX-817/827: Menu/Set, 8, 1 or for FAX-837MC: Menu/Set, 8, 2) before you turn TX Lock On, then Fax Forwarding and Remote Retrieval will continue to work.
  • Page 70 Setting up the password If you forget the TX Lock password, please contact your Brother dealer or Brother for assistance. Press Menu/Set, 0, 1. Enter a 4-digit number for the password. Press Menu/Set. If the LCD shows VERIFY:, re-enter the password.
  • Page 71: Quick-Dial Numbers And Dialling Options

    Quick-Dial numbers and dialling options Storing numbers for easy dialling You can set up the fax machine to do following types of easy dialling: One-Touch, Speed-Dial and Groups for Broadcasting faxes. When you dial a quick-dial number, the LCD shows the name, if you stored it, or the number.
  • Page 72: Storing Speed-Dial Numbers/Storing Junk Fax/Call Numbers

    (Search/Mute, #, the two-digit number, and Fax Start). The fax machine can store 100 (FAX-827/837MC) or 60 (FAX-817) Speed-Dial numbers. If you want to store a Junk number, you have to set ANTI JUNK to ON in Step 6. (Not available in Australia and New Zealand) Press Menu/Set, 6, 2.
  • Page 73: Changing One-Touch And Speed-Dial Numbers

    Changing One-Touch and Speed-Dial numbers If you try to store a One-Touch or Speed-Dial number where a number has already been stored, the LCD will show the name stored there (or number) and will ask you to do one of the following: Press 1 to change the stored number.
  • Page 74: Setting Up Groups For Broadcasting

    Each Group uses up a One-Touch key. Finally, you can have up to four small Groups, or you can assign up to 103 (FAX-827/837MC) or 63 (FAX-817) numbers to one large Group. (See Storing One-Touch Dial numbers/Storing Junk Fax/Call numbers on page 7-1 and Storing Speed-Dial numbers/Storing Junk Fax/Call numbers on page 7-2.)
  • Page 75: Dialling Options

    The number you are dialling, or the name you have stored for One-Touch or Speed-Dial is displayed on the LCD. For FAX-817/827, press Fax Start and pick up the handset when you hear the call answered on the monitor speaker. (If you press Hook before lifting the handset, the call will be disconnected.
  • Page 76: One-Touch Dialling

    If you are sending a fax, press Fax Start after pressing the One-Touch key. If you picked up the handset or pressed Speaker Phone (FAX-837MC only), press Fax Start when the receiving fax machine answers with fax tones. Speed-Dialling Pick up the handset.
  • Page 77: Search

    Press Search/Mute to put a call on hold. You can replace the handset without disconnecting the call. Pick up the fax machine’s handset or press Speaker Phone (FAX-837MC only) to release the call from hold. If you press Search/Mute without lifting the handset or pressing Speaker Phone (FAX-837MC only), this key works as the Search key.
  • Page 78: Redial (Telephone)

    Pick up the handset. Press #. Any digits dialled after this will send tone signals. When you hang up, the fax machine will return to the Pulse dialling service. 7 - 8 Quick-Dial numbers and dialling options...
  • Page 79: Remote Fax Options (Fax-817/827 Only)

    Remote Fax Options (FAX-817/827 only) This chapter is for Model FAX-817/827. If you have model FAX-837MC, your remote fax options are handled by the Message Centre. Fax Forwarding Setting up Fax Forwarding When you select Fax Forward, your fax machine stores the received fax in the memory.
  • Page 80: Setting Fax Storage

    Setting Fax Storage If you select Fax Storage, your fax machine stores the received fax in the memory. You will be able to retrieve fax messages from another location using the Remote Retrieval commands. Press Menu/Set, 8, 1. Press ▲ or ▼ to select FAX STORAGE.
  • Page 81: Remote Retrieval

    Remote Retrieval You can call your fax machine from any touch tone telephone or fax machine, then use the Remote Access Code and remote commands to retrieve fax messages. Be sure to cut out the Remote Retrieval Access Card on the last page and keep it with you at all times.
  • Page 82: Remote Commands

    2 Fax Forwarding 4 Fax Forwarding number 6 Fax Storage 96 Retrieve a fax 1 Print a memory status list Enter the number of a remote fax machine 2 Retrieve all faxes 3 Erase faxes from the memory 97 Check the Receiving...
  • Page 83: Retrieving Fax Messages

    9 6 2. Wait for the long beep, and then use the dial pad to enter the number of the remote fax machine where you want your fax messages sent to followed by # # (up to 20 digits).
  • Page 84: Message Centre (Fax-837Mc Only)

    Message Centre (FAX-837MC only) This section is for FAX-837MC. (If you have FAX-817/827, please see chapter 8 for your remote fax options.) Message Centre Mode Message Centre Mode allows you to store incoming fax and voice messages in a flexible memory. The memory stores 15 minutes of voice messages, or up to 20 pages of fax messages.
  • Page 85: Setting Fax Forward/Fax Storage

    Message Centre memory. The fax machine will then dial the fax number you’ve programmed and forwards the fax message. If you select FAX STORAGE, your fax machine stores the FAX STORAGE received fax in the memory. You will be able to retrieve fax messages from another location using the Remote Retrieval commands.
  • Page 86: Recording The Message Centre's Outgoing Message (Tad Message)

    Centre plays your OGM. Press Stop/Exit. The fax machine records 5 seconds of silence at the beginning of your OGM. (This allows the fax machine to listen and detect any incoming faxes.) Listening to the Outgoing Message (OGM) Press Menu/Set, 8, 4.
  • Page 87: Activating Message Centre Mode

    F/T mode automatically. In this mode, the fax machine can accept incoming faxes automatically. Then, if your fax machine should run out of paper, the answer mode will shift automatically to manual mode. In manual mode the call is not answered, so your caller will know to try again later.
  • Page 88: Playing Voice Messages

    All new messages are played in the order they were recorded. The LCD shows the number of the current message, and the total number of messages. If Caller ID information was received, the fax machine beeps during the message and displays the Caller ID information for one second.
  • Page 89: Erasing Messages

    Erasing Messages If you choose to erase all fax messages, the fax machine will print any previously unprinted fax messages before erasing them from memory. Fax messages cannot be erased individually. You can erase voice messages individually, or all at once.
  • Page 90: Setting The Toll Saver

    5 rings if you don’t have messages, and after 3 rings if you do have messages. This way, when you call the fax machine, if it rings 4 times, you know you have no messages, and can hang up, avoiding any toll/call charge.
  • Page 91: Remote Retrieval

    Remote Retrieval You can call your fax machine from any touch tone telephone or fax machine, then use a Remote Access Code and remote commands to retrieve voice (and fax) messages. You can also program and change some settings for your Message Centre.
  • Page 92: Remote Commands

    Remote commands Follow the commands below to access features when you are away from the fax machine. When you call the fax machine and enter your Remote Access Code (3 digits followed by system will give two short beeps and you must enter a remote control command.
  • Page 93: Retrieving The Memory Status List

    You cannot use want to store a pause, press #. After you hear your fax machine beep, hang up and wait. Your fax machine calls the remote fax machine and sends the Memory Status List. The remote fax machine prints the List.
  • Page 94: Changing The Fax Forwarding Number

    # # (up to 20 digits). You cannot use want to store a pause, press #. Also, if your fax machine is connected to a PABX, you can press # first before the fax machine’s number. The # works as well as Recall key.
  • Page 95: Printing Reports

    (For example: enter 19:45 for 7:45 P.M.) Press Stop/Exit. If you select 6, 12, 24 hours, 2 or 7 days, the fax machine will print the report at the selected time and then erase all jobs from its memory. If the fax machine’s memory becomes full...
  • Page 96: Printing Reports

    Speaker Phone (FAX-837MC only). Prints the Help List so you can see at-a-glance how to quickly program your fax machine. Lists names and numbers stored in One-Touch and Speed-Dial memory, in numerical order. Lists information about the last incoming and outgoing faxes.
  • Page 97: Making Copies

    Making copies Using the fax machine as a copier You can use this fax machine as a copier. Always make sure you have paper in the paper tray before making copies. Copy Key Incoming faxes cannot be received on paper or into the memory while the fax machine is copying.
  • Page 98: Copy Options: Single Or Multiple Copies, Sort/Stack, Reduce/Enlarge

    Copy options: Single or Multiple copies, Sort/Stack, Reduce/Enlarge You can choose additional copy options. First, you can select the number of copies. Next, you can choose whether multiple copies will be STACKED (all copies of page 1, then all copies of page 2, etc.) or SORTED (collated).
  • Page 99: Legal Limitations

    Legal limitations Any reproductions of certain documents are illegal and may result in either criminal or civil liability. This memorandum is intended to be a guide rather than a complete listing of every possible prohibition. In case of doubt, we suggest that you check with relevant authorities as to any particular questionable documents.
  • Page 100: Important Information

    Do not allow anything to rest on the power cord. Do not place this product where people can walk on the cord. Do not place anything in front of the fax machine that will block received faxes. Do not place anything in the path of received faxes.
  • Page 101: Important Information For New Zealand

    This product has no mains ON/OFF switch. It is therefore highly important that access to the mains plug and the mains socket to which the plug is connected, is never obstructed, in case for some reason the mains power to the machine must be quickly disconnected.
  • Page 102: S Specifications

    If a charge for local calls is unacceptable, the “Dial Button” should not be used for local calls. Only the 7-digits of the local number should be dialled from your telephone. Do not dial the area code digit or the “0” prefix. This equipment shall not be set to make automatic calls to the Telecom ‘111’...
  • Page 103 The Caller ID Information is presented in the form: Area Code + Directory number When dialling back, always insert a zero in front of the area code for a toll call and omit the area code for a local call, If a zero is inserted in front of the area code for a local call, the call will still proceed correctly but if the line has non-code access to another toll carrier, you should check with that carrier...
  • Page 104: Important Information For Some Countries

    ■ If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions. Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.
  • Page 105 Please refer all servicing to our Authorized Service Personnel. A list of Authorized Service Centres has been included for your convenience, or you may contact the Brother Dealer for Service. This product has no mains ON/OFF switch. It is therefore...
  • Page 106: Trademarks

    Trademarks The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. © 2004 Brother Industries, Ltd. All rights reserved.
  • Page 107: Troubleshooting And Routine Maintenance

    The most common error messages are shown below. You can correct most problems by yourself. If you need more help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. Visit us at ERROR MESSAGES...
  • Page 108 Fax Storage on page 8-2.) —OR— Print the faxes that are in the memory. (See Printing a fax from the memory (FAX-817/827) on page 5-8.) (See Printing a Fax Message on page 9-5.) (See Document Jam or Paper Jam on page 13-4.) Verify the number and try again.
  • Page 109 3. Press Fax Start. If you have not set up your Station ID, you cannot enter fax transfer mode. If the error message still continues, contact Brother or your dealer for service. 13 - 3...
  • Page 110: Compatibility

    Open the top cover by lifting the lever on the right side of the top cover. Pull the document toward the front of your fax machine. Document is jammed. Close the top cover. Press down on both sides of the top cover until it clicks.
  • Page 111: Paper Jam

    Open the top cover by lifting the lever on the right side of the top cover. Pull the jammed paper gently from the paper feeder toward the front of the fax machine as per diagram A. If you can’t, pull the jammed paper towards the back and remove it as per diagram B.
  • Page 112: If You Are Having Difficulty With The Fax Machine

    The sender’s scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother or your dealer for service. Phone Line or Connections The fax machine Make sure receive mode is not set to MANUAL.
  • Page 113 If you answered at an extension phone, press your three-digit Fax Receive Code (default setting is answers, hang up. The fax machine If the fax machine is set to Fax Detect ON, it is more “hears” voice as sensitive to sounds. The fax machine may mistakenly fax tone interpret certain voices or music on the line as a calling fax machine and respond with fax receiving tones.
  • Page 114: Routine Maintenance

    Clean the print head when you want to improve the print quality and also as part of your routine maintenance. After you have just used the fax machine, some internal parts of the fax machine are extremely HOT! So please be careful.
  • Page 115: Cleaning The Scanner

    Changing the ribbon Your original ribbon that came with the fax machine may be either a starter (up to 30 pages) or full (up to 144 pages), and depends on the country you bought the machine in.
  • Page 116 Take the used ribbon out of the cartridge: 1 Snap out the upper and lower right white spools. 2 Slide the roll off the blue gear and lower left white spool. (Do not remove the blue gear and lower left white spool). Blue Gear White...
  • Page 117 Turn the upper left blue gear anti-clockwise to tighten the ribbon as shown. Turn the cartridge over and re-install it in your fax machine: Insert the recessed four holders. Press down on both sides of the top cover to close it securely.
  • Page 118: Glossary

    Auto Reduction Reduces size of incoming faxes. Backup Print Sets the fax machine to print a copy of every fax that is received and stored in memory. This is a safety feature so you will not lose message during a power failure.
  • Page 119 External telephone A TAD (telephone answering device) or telephone that is connected to your fax machine. F/T Ring Time The length of time that the Brother fax machine rings (when the receive mode setting is FAX/TEL) to notify you to pick up a voice call that it answered.
  • Page 120 Quick Dial List A listing of names and numbers stored in One-Touch and Speed-Dial memory, in numerical order. Remote Access Code Your own four-digit code (--- allows you to call and access the fax machine from a remote location. Resolution The number of vertical and horizontal lines per inch.
  • Page 121: Specifications

    – 90 g/m Line Thermal with Ribbon 16 characters x 1 Line Humidity: 20-80% 20-30 °C 220-240V AC 50/60 Hz Standby: FAX-817/827 under 4.4 watts FAX-837MC under 4.8 watts Operating: under 160 watts 129 mm 187 mm 267 mm FAX-817/827 : 2.7 kg (with components)
  • Page 122: Fax

    100 stations (FAX-827/837MC) 60 stations (FAX-817) Up to 4 groups Up to 104 locations (FAX-827/837MC) Up to 64 locations (FAX-817) 3 times at 5 minutes intervals 2, 3, 4, 5, 6, 7, 8, 9 or 10 rings (for Australia) 1, 2, 3, 4, 5, 6, 7, 8, 9 or 10 rings...
  • Page 123 Memory Transmission Up to 20 pages * Out of Paper Reception Up to 25 pages * Starter Ribbon (Australia and NewZealand only) Refill Ribbon Rolls * “Pages” refers to the ITU-T Test Chart #1 (in Out of Paper Reception in ECM mode). Specifications and printed materials are subject to change without prior notice.
  • Page 124: Index

    Index The items in all upper case represent LCD messages. ADF (automatic document feeder) ...6-2 Answering machine (TAD) ... 1-8, 5-1 Anti Junk ... 7-1, 7-2 Automatic fax receive ...5-1 Fax Detect ...5-4 fax redial ...6-2 transmission ...6-2 Backup Printing ...9-5 Broadcasting ...6-8 setting up Groups ...7-4 Call Back Message ...6-9...
  • Page 125 setting F/T Ring Time ...5-3 Setting Ring Delay ...5-2 Telephone Answer Code ...5-6 ® ® FaxStream Duet ...5-14 Gray scale ... S-2 Groups, setting up ...7-4 HELP Help List ...10-2 Hold ... 4-6, 7-7 ICM Recording Monitor ...9-7 International calls ...6-8 Interrupting (a scheduled job) ...6-13 Jams ...13-4...
  • Page 126 Safety instructions ... ii, 12-1 Search ...7-7 Sequential Polling ...5-9 Setup Date and Time ...4-1 Station ID (fax header) ...4-2 Socket EXT socket external telephone ...1-8 TAD (answering machine) ...1-8 Speaker Phone ...7-7 Speed-Dial ... 1-4, 1-6, 7-6 changing ...7-3 dialling ...7-6 storing ...7-2 TAD (telephone answering device),...
  • Page 127: Accessory List

    (Not available in Australia and New Zealand) *For optimum print quality and product performance within published specifications, use only the correct Brother replacement ribbon. Brother does not recommend the use of consumables other than genuine Brother consumables. Failure to use the genuine Brother consumable may damage the machine and any repair required as a result may not be covered under warranty.
  • Page 128 A - 2...
  • Page 130 This machine is approved for use in the country of purchase only, local Brother companies or their dealers will only support fax machines purchased in their own countries. ARL/ASA/NZ LP4092040 Printed in Malaysia...

This manual is also suitable for:

Fax-827 seriesFax-837mc series

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