Troubleshooting - Carrier RMAP-ST User Manual

Troubleshooting

Symptom
Is there a power outage?
The product
does not turn on
when pressing Is the power plug connected?
the Power
button.
Is the power outlet working?
Filter Did you press the
replacement at the same time for more than five
indicator is still on. seconds after replacing the filter?
Product is
Check if the dust filter or deodorizing
producing a
filter smells strange.
strange smell.
Unplug the unit, wait 10 seconds, and
"FAN" flashes on
then plug the unit back in. Is the "FAN"
the screen.
indicator still flashing?
When trying to
pair my unit to
the app, why am Is your phone close enough to the unit
I being asked to so that Bluetooth stays connected?
re-scan the QR
code?
The app is
saying I entered Make sure you have your correct Wi-Fi
incorrect Wi-Fi® credentials on hand.
credentials
Check
Confirm power is on in the home, then try
Power button again.
Make sure the power plug is fully pushed
into the outlet, and then try power button
again.
Attempt to plug product into a different
power outlet and turn on.
When replacing the filter, be sure to press
Sleep
+ " " button
Auto
the
seconds until the 'ding' sound is heard.
Replace the filter.
Unplug the power cord and contact
customer service.
During the pairing process, stay close to
the unit with your phone and be ready to
enter the codes when prompted.
Follow the prompts to scan the QR code
and start the pairing process again.
Solution
Sleep
+ " " button for at least five
Auto
USER MANUAL
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