Supermicro SuperServer 620P-TR User Manual
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Supermicro SuperServer 620P-TR User Manual

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SuperServer
®
620P-TR
620P-TRT
USER'S MANUAL
Revision 1.0

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Summary of Contents for Supermicro SuperServer 620P-TR

  • Page 1 SuperServer ® 620P-TR 620P-TRT USER’S MANUAL Revision 1.0...
  • Page 2 State of California, USA. The State of California, County of Santa Clara shall be the exclusive venue for the resolution of any such disputes. Supermicro's total liability for all claims will not exceed the price paid for the hardware product.
  • Page 3 If you have any questions, please contact our support team at: support@supermicro.com This manual may be periodically updated without notice. Please check the Supermicro website for possible updates to the manual revision level. Secure Data Deletion A secure data deletion tool designed to fully erase all data from storage devices can be found on our website: https://www.supermicro.com/about/policies/disclaimer.cfm?url=/wdl/utility/...

  • Page 4: Table Of Contents

    Preface Contents Chapter 1 Introduction 1.1 Overview ..........................9 1.2 System Features ........................10 Front View .........................10 Control Panel .........................11 Rear View ..........................12 1.3 System Architecture ......................13 Printed Circuit Board Locations ..................13 1.4 Motherboard Layout ......................14 Quick Reference Table ......................15 Motherboard Block Diagram .....................17 Chapter 2 Server Installation 2.1 Overview ..........................18 2.2 Unpacking the System .......................18...
  • Page 5 Preface Prepare the System ......................27 ESD Precautions .......................27 Installation Overview ......................28 Removal Overview ......................28 Heatsink Overview ......................29 Create the Processor Carrier Assembly ................30 Create the Processor Heatsink Module (PHM) ..............32 Prepare the Socket ......................33 Install the PHM ........................34 Remove the PHM from the Motherboard ................36 Remove the Carrier Assembly from the Heatsink ............37 Remove the Processor from the Carrier Assembly ............38 3.4 Memory ..........................39...
  • Page 6 Preface Chapter 5 Software 5.1 Microsoft Windows OS Installation ..................71 5.2 Driver Installation ........................73 5.3 SuperDoctor 5 ........................74 ® 5.4 BMC ............................75 BMC ADMIN User Password ....................75 Chapter 6 Optional Components 6.1 Optional Parts List .......................76 Chapter 7 Troubleshooting and Support 7.1 Information Resources .......................77 Website ..........................77 Direct Links for the 620P-TR/TRT System ..............77...
  • Page 7 Preface Appendix A Standardized Warning Statements for AC Systems Appendix B System Specifications...
  • Page 8 Super Micro Computer, Inc. 980 Rock Ave. San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) support@supermicro.com (Technical Support) Website: www.supermicro.com Europe Address: Super Micro Computer B.V. Het Sterrenbeeld 28, 5215 ML...

  • Page 9: Chapter 1 Introduction

    Form Factor 2U (WxHxD) 16.8 x 3.5 x 25.5in. (427 x 89 x 648mm) Notes: A Quick Reference Guide can be found on the product page of the Supermicro website. The following safety models associated with the 620P-TR/TRT have been certified...

  • Page 10: System Features

    Chapter 1: Introduction 1.2 System Features The following views of the system display the main features. Refer to Appendix B for additional specifications. Front View I/O Ports Control Panel Optional DVD Service Tag Figure 1-1. Front View System Features: Front Feature Description Control Panel...

  • Page 11: Control Panel

    Chapter 1: Introduction Control Panel Power Power Fail LED Reset Power LED Information LED NIC LEDs Figure 1-2. Control Panel Control Panel Features Feature Description Power Fail LED When this LED flashes, it indicates a power failure in the power supply. Information LED Alerts operator to several states, as noted in the table below.

  • Page 12: Rear View

    Chapter 1: Introduction Rear View Dual Function Switch VGA Port Two 10G LAN Ports Power Supplies Four USB 3.0 Ports Optional 2.5" Drive Bays Dedicated BMC LAN Port (Requires Installation) COM Port Figure 1-3. System: Rear View System Features: Rear Feature Description Power Supplies...

  • Page 13: System Architecture

    Chapter 1: Introduction 1.3 System Architecture This section covers the printed circuit board (PCB) locations. Printed Circuit Board Locations Motherboard Backplane Figure 1-4. PCB Locations...

  • Page 14: Motherboard Layout

    Chapter 1: Introduction 1.4 Motherboard Layout Below is a layout of the X12DPi-N(T)6 motherboard with jumper, connector and LED locations shown. See the table on the following page for descriptions. For detailed descriptions, pinout information and jumper settings, refer to Chapter 4 or the Motherboard Manual.

  • Page 15: Quick Reference Table

    Chapter 1: Introduction Quick Reference Table Jumper Description Default Setting JBT1 CMOS Clear Open (Normal) JPL1 LAN Enable/Disable Pins 1-2 (Enabled) JPME1 ME Manufacturing Recovery Pins 1-2 (Normal) Description Status Power LED LED On: Onboard Power On M.2 LED Blinking Green: Device Working Unit Identifier (UID) LED Solid Blue: Unit Identified Blinking Green: BMC Normal (Active),...
  • Page 16 Chapter 1: Introduction SLOT6 PCIe 4.0 x8 slot supported by CPU2 S-SGPIO Serial Link General Purpose I/O connection header (for S-SATA4/5 SuperDOM support) USB0/1 (2.0) Front-accessible USB header with support for two USB 2.0 ports USB2/3, USB7/8 (3.0) Rear I/O USB 3.0 ports USB4/5 (3.0) Front-accessible USB header with support for two USB 3.0 ports USB6...

  • Page 17: Motherboard Block Diagram

    Chapter 1: Introduction Motherboard Block Diagram X12DPi-N(T)6 CPU1-B1 CPU1-A1 CPU2-C1 CPU2-D1 CPU2-A1 CPU2-B2 CPU2-B1 CPU1-B2 CPU1-D1 CPU1-C1 CPU1 CPU2 (Socket ID:0) (Socket ID:1) DDR4 DDR4 CPU1-F1 CPU1-E1 CPU1-H1 CPU1-G1 CPU2-G1 CPU2-H1 CPU2-E1 CPU2-F1 PECI:30 PECI:31 DMI2 DMI2 PCIe X16 G4 PCIe X8 G4 PCIe X16 G4 JNVME1...

  • Page 18: Chapter 2 Server Installation

    PCBs by their edges and keep them in anti-static bags when not in use. 2.2 Unpacking the System Inspect the box in which the SuperServer 620P-TR/TRT was shipped, and note if it was damaged in any way. If any equipment appears damaged, file a damage claim with the carrier who delivered it.

  • Page 19: Rack Precautions

    Chapter 2: Server Installation • This product is not suitable for use with visual display workplace devices according to §2 of the German Ordinance for Work with Visual Display Units. Rack Precautions • Ensure that the leveling jacks on the bottom of the rack are extended to the floor so that the full weight of the rack rests on them.

  • Page 20: Airflow

    Chapter 2: Server Installation Airflow Equipment should be mounted into a rack so that the amount of airflow required for safe operation is not compromised. Mechanical Loading Equipment should be mounted into a rack so that a hazardous condition does not arise due to uneven mechanical loading.

  • Page 21: Installing The Rails

    Chapter 2: Server Installation 2.4 Installing the Rails This section provides information on installing the CSE-825BTS-R1K23LPP1 chassis into a rack unit with the quick-release rails provided. There are a variety of rack units on the market, which may mean the assembly procedure will differ slightly. You should also refer to the installation instructions that came with the rack unit you are using.

  • Page 22: Installing The Inner Rails

    Chapter 2: Server Installation The CSE-825BTS-R1K23LPP1 chassis includes a set of inner rails in two sections: inner rails and inner rail extensions. Inner rail extensions are attached to the inner rails to mount the chassis in the rack. Installing the Inner Rails 1.

  • Page 23: Installing The Outer Rails Onto The Rack

    Chapter 2: Server Installation Installing the Outer Rails onto the Rack Outer rails attach to the rack and hold the chassis in place. The outer rails for the CSE-825BTS-R1K23LPP1 chassis extend between 30 inches and 33 inches. 1. Press upward on the locking tab at the rear end of the middle rail. 2.

  • Page 24: Installing The Chassis Into A Rack

    Chapter 2: Server Installation 2.5 Installing the Chassis into a Rack 1. Extend the outer rails as illustrated below. 2. Align the inner rails of the chassis with the outer rails on the rack. 3. Slide the inner rails into the outer rails, keeping the pressure even on both sides. When the chassis has been pushed completely into the rack, it should click into the locked position.

  • Page 25: Chapter 3 Maintenance And Component Installation

    Chapter 3: Maintenance and Component Installation Chapter 3 Maintenance and Component Installation This chapter provides instructions on installing and replacing main system components. To prevent compatibility issues, only use components that match the specifications and/or part numbers given. Installation or replacement of most components require that power first be removed from the system.

  • Page 26: Accessing The System

    Chapter 3: Maintenance and Component Installation 3.2 Accessing the System The CSE-825BTS chassis features a removable top cover, which allows easy access to the inside of the chassis. Removing the Top Cover Remove power from the system. 2. Remove the two screws on each side of the cover, which secure the cover to the chassis.

  • Page 27: Processor And Heatsink

    3. Check that the plastic protective cover is on the CPU socket and that none of the socket pins are bent. If they are, contact your retailer. 4. Refer to the Supermicro website for updates on processor and memory support. Note: All graphics in this manual are for illustration only. Your components may look different.

  • Page 28: Installation Overview

    Chapter 3: Maintenance and Component Installation Installation Overview After preparing the system and following ESD precautions, there are four steps to installing the processor and heatsink onto the motherboard. 1. Attach the processor to a plastic carrier to create the processor carrier assembly. 2.

  • Page 29: Heatsink Overview

    Chapter 3: Maintenance and Component Installation Heatsink Overview The 620P-TR/TRT server uses a different heatsink design for each CPU. The SNK-P0078PC model is used for CPU1, the CPU closer to the mid-chassis fans. The installation and removal procedure are the same for both heatsink models. Figure 3-3.

  • Page 30: Create The Processor Carrier Assembly

    Chapter 3: Maintenance and Component Installation Create the Processor Carrier Assembly Process Carrier Assembly 1. Hold the processor with the gold pins (LGA lands) facing down. Locate the gold triangle at the corner of the processor and the corresponding hollowed triangle on the processor carrier as shown below.
  • Page 31 Chapter 3: Maintenance and Component Installation 3. Locate the lever on the processor socket and press it down as shown below. Lever 4. Using pin 1 as a guide, carefully align the CPU keys on the processor (A & B) with those on the carrier (a &...

  • Page 32: Create The Processor Heatsink Module (Phm)

    Chapter 3: Maintenance and Component Installation Create the Processor Heatsink Module (PHM) If necessary, apply the proper amount of thermal grease to the underside of the heatsink. Processor Heatsink Module 1. Turn the heatsink over with the thermal grease facing up. Pay attention to the two triangle cutouts (A, B) located at the diagonal corners of the heatsink as shown in the drawing below.

  • Page 33: Prepare The Socket

    Chapter 3: Maintenance and Component Installation Prepare the Socket Remove the plastic protective cover on the socket by gently squeezing the grip tabs and pulling the cover off. CPU Socket with Plastic Protective Cover Grip Tab...

  • Page 34: Install The Phm

    Chapter 3: Maintenance and Component Installation Install the PHM After assembling the Processor Heatsink Module (PHM), you are ready to install it into the CPU socket. 1. Locate four threaded fasteners (a, b, c, d) on the CPU socket. CPU Socket Threaded Fastener (a, b, c, d: Threaded Fasteners) CPU Socket Pin1...
  • Page 35 Chapter 3: Maintenance and Component Installation 4. Align peek nut "A" (next to the trianglular pin 1 on the heatsink) with threaded fastener "a" on the CPU socket. Then align peek nuts "B", "C", "D" on the heatsink with threaded fasteners "b", "c", "d"...

  • Page 36: Remove The Phm From The Motherboard

    Chapter 3: Maintenance and Component Installation Remove the PHM from the Motherboard Before removing the PHM from the motherboard, first shut down the system and unplug the AC power cord from all power supplies. 1. Use a t30-bit screwdriver to loosen the four peek nuts on the heatsink in the sequence of A, B, C, and D.

  • Page 37: Remove The Carrier Assembly From The Heatsink

    Chapter 3: Maintenance and Component Installation Remove the Carrier Assembly from the Heatsink To remove the processor carrier assembly from the PHM, please follow the steps below: 1. Detach the four plastic clips (marked a, b, c, d) on the processor carrier assembly from the four corners of the heatsink (marked A, B, C, D) as shown below.

  • Page 38: Remove The Processor From The Carrier Assembly

    Chapter 3: Maintenance and Component Installation Remove the Processor from the Carrier Assembly Once you have removed the processor carrier assembly from the PHM, you are ready to remove the processor from the processor carrier by following the steps below. 1.

  • Page 39: Memory

    Chapter 3: Maintenance and Component Installation 3.4 Memory The X12DPi-N(T)6 supports up to 4TB 3DS LRDIMM/LRDIMM/3DS RDIMM/RDIMM DDR4 (288-pin) ECC memory with speeds of 3200/2933/2666MHz in 16 DIMM slots and up to 4TB of Intel Optane PMem 200 Series with speeds of up to 3200MHz in two additional slots (Note 2 below).
  • Page 40 Note 1: P1-DIMMB2 and P2-DIMMB2 are reserved for Intel® Optane™ PMem 200 Series only. Note 2: To maximize memory performance, please use the memory configurations marked with "*" above (also shaded in orange) as these configurations are recommended by Supermicro for optimal memory performance.
  • Page 41 Chapter 3: Maintenance and Component Installation PMem 200 Series Population table for X12DP Motherboards (with 18 Slots) ® Note: The Intel Optane Persistent Memory (PMem) 200 Series are supported by the 3rd Gen Intel Xeon Scalable (83xx/63xx/53xx/4314 Series) Processors. PMem 200 Series Population Table for X12DP 18-DIMM Motherboards (within 1 CPU socket) DDR4+PMem Mode Interleave...
  • Page 42 Chapter 3: Maintenance and Component Installation JVGA JLAN2 JLAN1 JUSBRJ45 COM1 LAN CTRL2 (*X12DPI-N6) FAN5 USB2/3 (3.0) LAN CTRL1 LAN2 LAN1 BMC_LAN/USB7/8(3.0) X12DPI-NT6 P2-DIMMG1 P2-DIMMH1 P2-DIMME1 P2-DIMMF1 CPU2 Firmware BAR CODE BIOS CPLD X12DPi-N(T)6 P2-DIMMC1 MH15 MH16 REV:1.00 P2-DIMMD1 NVME P2-DIMMA1 P2-DIMMB2 P2-DIMMB1...
  • Page 43 Chapter 3: Maintenance and Component Installation DIMM Installation 1. Insert the desired number of DIMM modules based on the recommended DIMM population table on page 40. 2. Align the DIMM module key with the receptive point on the single-latch DIMM slot. Receptive Point Notch Release Tab...

  • Page 44: Motherboard Battery

    Chapter 3: Maintenance and Component Installation 3.5 Motherboard Battery The motherboard uses non-volatile memory to retain system information when system power is removed. This memory is powered by a lithium battery residing on the motherboard. Replacing the Battery 1. Begin by removing power from the system.

  • Page 45: Storage Drives

    NVMe drives, or two SATA3 drives with specific optional hardware added which can not be used interchangeably. Note: Enterprise level hard disk drives are recommended for use in Supermicro chassis and servers. For information on recommended HDDs, visit the Supermicro website product pages http://www.supermicro.com/products/nfo/files/storage/SBB-HDDCompList.pdf.
  • Page 46 Chapter 3: Maintenance and Component Installation Removing a Hot-Swap Drive Carrier from the Chassis 1. Press the release button on the drive carrier, which will extend the drive carrier handle. 2. Use the drive carrier handle to pull the drive out of the chassis. Handle Release Button Figure 3-6.
  • Page 47 Chapter 3: Maintenance and Component Installation Dummy Drive Drive Carrier Figure 3-7. Drive Carrier The drives are mounted in drive carriers to simplify their installation and removal from the chassis. These carriers also help promote proper airflow for the drive bays. Figure 3-8.
  • Page 48 Chapter 3: Maintenance and Component Installation SATA Hard Drive Drive Carrier Figure 3-9. Removing the Hard Drive 3. Install a new drive into the carrier with the printed circuit board side facing down so that the mounting holes align with those in the carrier. 4.

  • Page 49: Pci Expansion Slots

    Chapter 3: Maintenance and Component Installation PCI Expansion Slots The CSE-825BTS chassis includes slots for PCI expansion cards. The 620P-TR/TRT supports six low-profile cards. Installing Expansion Cards 1. Begin by removing power from the system. Next, remove the chassis cover. 2.

  • Page 50: System Cooling

    Chapter 3: Maintenance and Component Installation 3.7 System Cooling Three heavy-duty hot-pluggable fans (p/n FAN-0206L4) provide cooling for the chassis. Fan speed is controlled by system temperature via BMC. If a fan fails, the remaining fans will ramp up to full speed and the overheat/fan fail LED on the control panel will turn on. Replace any failed fan at your earliest convenience with the same type and model (the system can continue to run with a failed fan).

  • Page 51: Installing Or Removing Air Shroud

    Chapter 3: Maintenance and Component Installation Installing or Removing Air Shroud The air shroud directs airflow to maximize cooling efficiency and comes pre-installed with the system. In the rare event that the air shroud needs to be removed or installed follow the procedure below.

  • Page 52: Power Supply

    Chapter 3: Maintenance and Component Installation 3.8 Power Supply The CSE-825BTS-R1K23LPP1 chassis supports redundant 1200W Titanium Level power supplies (p/n PWS-1K23A-1R). A failed power supply can be replaced while the server is running. Removing a Power Supply 1. Remove the AC power cord from the failed power supply. 2.

  • Page 53: Power Distribution Board

    Chapter 3: Maintenance and Component Installation Power Distribution Board The power distribution board distributes power throughout the chassis and provides power supply redundancy. Replacing the Power Distribution Board Remove power from the system and remove both power supplies from the chassis. 2.

  • Page 54: Cable Routing Diagram

    Chapter 3: Maintenance and Component Installation 3.9 Cable Routing Diagram Refer to the diagram below for a representation of how the main cables are routed throughout the system. When disconnecting cables to add or replace components, refer to this diagram when adding or replacing components so you can reroute them in the same manner.

  • Page 55: Bmc Reset

    Chapter 3: Maintenance and Component Installation 3.10 BMC Reset The BMC can be reset using the UID button. • Reset – Press and hold the button. After six seconds, the LED blinks at 2Hz. The BMC resets and the reset duration is ~250 ms. Then the BMC starts to boot. •...

  • Page 56: Chapter 4 Motherboard Connections

    Chapter 4: Motherboard Connections Chapter 4 Motherboard Connections This section describes the connections on the motherboard and provides pinout definitions. Note that depending on how the system is configured, not all connections are required. The LEDs on the motherboard are also described here. A motherboard layout indicating component locations may be found in Chapter 1.

  • Page 57: Headers And Connectors

    The JTPM1 header is used to connect a Trusted Platform Module (TPM)/Port 80, which is available from Supermicro (optional). A TPM/Port 80 connector is a security device that supports encryption and authentication in hard drives. It allows the motherboard to deny access if the TPM associated with the hard drive is not installed in the system.
  • Page 58 Chapter 4: Motherboard Connections VROC RAID Key Header A VROC RAID Key header is located at JRK1 on the motherboard. Install a VROC RAID Key on JRK1 for NVMe RAID support as shown in the illustration below. Please refer to the layout below for the location of JRK1.
  • Page 59 Chapter 4: Motherboard Connections Power SMB (I C) Header The Power System Management Bus (I C) connector (JPI C1) monitors the power supply, fan, and system temperatures. Refer to the table below for pin definitions. Power SMB Header Pin Definitions Pin# Definition Clock...
  • Page 60 C), used for PCIe SMBus clock and data connections, provides hot-plug support via a dedicated SMBus interface. This feature is only available for a Supermicro complete system with an SMCI-proprietary NVMe add-on card and a proper cable installed. See the table below for pin definitions.

  • Page 61: Control Panel

    These connectors are designed specifically for use with Supermicro chassis. See the figure below for the descriptions of the front control panel buttons and LED indicators.

  • Page 62: Front Control Panel Leds

    Chapter 4: Motherboard Connections Front Control Panel LEDs Front Control Panel (JF1) LED Indicators Event Power (LED1) HDD (LED2) LAN (LED3/4) UID (LED5) Information (LED5) Power Fail (LED6) Power On Solid On HDD Activity Blinking NIC Activity Blinking Overheat Solid On Fan Fail Blinking @1Hz Power Fail...
  • Page 63 Chapter 4: Motherboard Connections Reset Button The Reset Button connection is located on pins 3 and 4 of JF1. Momentarily contacting both pins will reset the system. Refer to the table below for pin definitions. Reset Button Pin Definitions (JF1) Pin# Definition Reset...
  • Page 64 Chapter 4: Motherboard Connections NIC1/NIC2 (LAN1/LAN2) The NIC (Network Interface Controller) LED connection for LAN port 1 is located on pins 11 and 12 of JF1, and LAN port 2 is on pins 9 and 10. Refer to the tables below for pin definitions. LAN1/LAN2 LED LAN1/LAN2 LED Pin Definitions (JF1)

  • Page 65: Input/Output Ports

    Chapter 4: Motherboard Connections 4.3 Input/Output Ports Rear I/O Ports See the figure below for the locations and descriptions of the I/O ports on the rear of the motherboard. JVGA JLAN2 JLAN1 JUSBRJ45 COM1 LAN CTRL2 (*X12DPI-N6) FAN5 USB2/3 (3.0) LAN CTRL1 LAN2 LAN1...
  • Page 66 Chapter 4: Motherboard Connections VGA Connections There are two VGA connections in your system. The rear VGA port is located at JVGA on the rear I/O panel, and the front VGA header is located at JFP2 on the motherboard. These VGA connections provide analog interface support between the computer and the video displays.
  • Page 67 Chapter 4: Motherboard Connections Universal Serial Bus (USB) Ports and Headers There are four USB 3.0 ports (USB2/3 and USB7/8) located on the rear I/O panel, and two USB headers located on the motherboard. The USB headers provide front USB access. The 10-pin black USB header supports two USB 2.0 connections (USB0/1), and the 12-pin blue USB header supports two USB 3.0 connections (USB4/5).
  • Page 68 BMC on the motherboard. For more details on the UID LEDs and BMC LEDs, refer to the tables below. Also, refer to the BMC User's Guide posted on our website at http:// www.supermicro.com for more information on BMC. UID/BMC Reset Switch (JUIDB1) Features &...

  • Page 69: Jumpers

    Chapter 4: Motherboard Connections 4.4 Jumpers Explanation of Jumpers Connector Pins To modify the operation of the motherboard, jumpers are used to choose between optional settings. Jumpers create shorts between two pins to change the function associated with it. Pin 1 Jumper is identified with a square solder pad on the printed circuit board.
  • Page 70 Chapter 4: Motherboard Connections LAN Port Enable/Disable Jumper JPL1 allows the user to enable the onboard LAN Port1/LAN Port2. The default setting is pins 1-2 to enable the connection. Refer to the table below for jumper settings. LAN Enable/Disable Jumper Settings Jumper Setting Definition Pins 1-2...

  • Page 71: Led Indicators

    Chapter 4: Motherboard Connections 4.5 LED Indicators LAN LEDs Two LAN ports (LAN 1 and LAN 2) are located on the rear I/O panel of the motherboard. Each Ethernet LAN port has two LEDs. The green LED indicates activity, while the other Link LED may be green, amber, or off to indicate the speed of the connection.
  • Page 72 Chapter 4: Motherboard Connections Onboard Power LED The Onboard Power LED is located at LE3 on the motherboard. When this LED is on, the system power is on. Be sure to turn off the system power and unplug the power cord before removing or installing components.

  • Page 73: Chapter 5 Software

    USB/SATA DVD drive, or a USB flash drive, or the BMC KVM console. 2. Retrieve the proper RST/RSTe driver. Go to the Supermicro web page for your motherboard and click on "Download the Latest Drivers and Utilities", select the proper driver, and copy it to a USB flash drive.
  • Page 74 Chapter 5: Software 4. During Windows Setup, continue to the dialog where you select the drives on which to install Windows. If the disk you want to use is not listed, click on “Load driver” link at the bottom left corner. Figure 5-2.

  • Page 75: Driver Installation

    The Supermicro website contains drivers and utilities for your system at https://www. supermicro.com/wdl/driver. Some of these must be installed, such as the chipset driver. After accessing the website, go into the CDR_Images (in the parent directory of the above link) and locate the ISO file for your motherboard. Download this file to to a USB flash drive or a DVD.

  • Page 76: Superdoctor ® 5

    5.3 SuperDoctor ® The Supermicro SuperDoctor 5 is a program that functions in a command-line or web-based interface for Windows and Linux operating systems. The program monitors such system health information as CPU temperature, system voltages, system power consumption, fan speed, and provides alerts via email or Simple Network Management Protocol (SNMP).

  • Page 77: Bmc

    There are several BIOS settings that are related to BMC. For general documentation and information on BMC, visit our website at: www.supermicro.com/en/solutions/management-software/bmc-resources BMC ADMIN User Password For security, each system is assigned a unique default BMC password for the ADMIN user.

  • Page 78: Chapter 6 Optional Components

    Chapter 6: Optional Components Chapter 6 Optional Components This chapter describes optional system components. 6.1 Optional Parts List Optional Parts List Description Part Number Quantity Rear Hot-Swap Drives 2.5" Hot-swap Rear NVMe Drive Kit including: MCP-220-82619-0N NVMe Cable CBL-SAST-1102 NVMe Expansion Card AOC-SLG3-2E4R 2.5"...

  • Page 79: Chapter 7 Troubleshooting And Support

    Chapter 7 Troubleshooting and Support 7.1 Information Resources Website A great deal of information is available on the Supermicro website, supermicro.com. Menu Icon Figure 7-1. Supermicro Website • Specifications for servers and other hardware are available by clicking the menu icon, then selecting the Products option.

  • Page 80: Baseboard Management Controller (Bmc)

    Security Center for recent security notices Supermicro Phone and Addresses 7.2 Baseboard Management Controller (BMC) The system supports the Baseboard Management Controller (BMC). BMC is used to provide remote access, monitoring and management. There are several BIOS settings that are related to BMC.

  • Page 81: Troubleshooting Procedures

    Chapter 7: Troubleshooting and Support 7.3 Troubleshooting Procedures Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the Technical Support Procedures Returning Merchandise for Service section(s) in this chapter. Power down the system before changing any non hot-swap hardware components.

  • Page 82: No Video

    Chapter 7: Troubleshooting and Support 6. Reconnect the power cables to the server and power up the system. 7. As you try to power up the system, note any beep codes. Refer to the next section for details on beep codes.

  • Page 83: Losing The System's Setup Configuration

    2. Memory support: Make sure that the memory modules are supported by testing the modules using memtest86 or a similar utility. Note: Refer to the product page on our website at http://www.supermicro.com for memory and CPU support and updates. 3. HDD support: Make sure that all hard disk drives (HDDs) work properly. Replace the bad HDDs with good ones.
  • Page 84 Chapter 7: Troubleshooting and Support 6. Proper software support: Make sure that the correct drivers are used. If the system becomes unstable before or during OS installation, check the following: 1. Source of installation: Make sure that the devices used for installation are working properly, including boot devices such as CD.

  • Page 85: Bios Error Beep (Post) Codes

    When BIOS performs the Power On Self Test, it writes checkpoint codes to I/O port 0080h. If the computer cannot complete the boot process, a diagnostic card can be attached to the computer to read I/O port 0080h (Supermicro p/n AOC-LPC80-20). For information on AMI updates, please refer to http://www.ami.com/products/.

  • Page 86: Crash Dump Using Bmc

    . Yo u c a n d o w n l o a d a crash dump of status information using BMC. The BMC manual is available at https://www.supermicro.com/en/solutions/management-software/bmc-resources. Check IPMI Error Log 1.

  • Page 87: Uefi Bios Recovery

    Warning: Do not upgrade the BIOS unless your system has a BIOS-related issue. Flashing the wrong BIOS can cause irreparable damage to the system. In no event shall Supermicro be liable for direct, indirect, special, incidental, or consequential damages arising from a BIOS update.
  • Page 88 USB device or a writable CD/DVD. Note 1: If you cannot locate the "Super.ROM" file in your drive disk, visit our website at www.supermicro.com to download the BIOS package. Extract the BIOS binary image into a USB flash device and rename it "Super.ROM" for the BIOS recovery use.
  • Page 89 Chapter 7: Troubleshooting and Support Note: At this point, you may decide if you want to start the BIOS recovery. If you decide to proceed with BIOS recovery, follow the procedures below. 4. When the screen as shown above displays, use the arrow keys to select the item "Proceed with flash update"...
  • Page 90 Chapter 7: Troubleshooting and Support 7. Press <Del> continuously during system boot to enter the BIOS Setup utility. From the top of the tool bar, select Boot to enter the submenu. From the submenu list, select Boot Option #1 as shown below. Then, set Boot Option #1 to [UEFI AP:UEFI: Built-in EFI Shell]. Press <F4>...
  • Page 91 Chapter 7: Troubleshooting and Support Note: Do not interrupt this process until the BIOS flashing is complete. 9. The screen above indicates that the BIOS update process is complete. When you see the screen above, unplug the AC power cable from the power supply, clear CMOS, and plug the AC power cable in the power supply again to power on the system.

  • Page 92: Cmos Clear

    Chapter 7: Troubleshooting and Support 7.7 CMOS Clear JBT1 is used to clear CMOS, which will also clear any passwords. Instead of pins, this jumper consists of contact pads to prevent accidentally clearing the contents of CMOS. To Clear CMOS 1.

  • Page 93: Where To Get Replacement Components

    7.8 Where to Get Replacement Components If you need replacement parts for your system, to ensure the highest level of professional service and technical support, purchase exclusively from our Supermicro Authorized Distributors/System Integrators/Resellers. A list can be found at: http://www.supermicro.com.

  • Page 94: Vendor Support Filing System

    For issues related to Red Hat Enterprise Linux, since it is a subscription based OS, contact your account representative. 7.10 Feedback Supermicro values your feedback as we strive to improve our customer experience in all facets of our business. Please email us at techwriterteam@supermicro.com to provide feedback on our manuals.
  • Page 95 Supermicro's Technical Support department for assistance. Only certified technicians should attempt to install or configure components. Read this appendix in its entirety before installing or configuring components in the Supermicro chassis. These warnings may also be found on our website at http://www.supermicro.com/about/...
  • Page 96 Appendix A: Warning Statements Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
  • Page 97 Appendix A: Warning Statements . ٌ ‫ا ك ً ف حالة و ٌ يك أى تتسبب ف اصابة جسذ ة ٌ هذا الزهز ع ٌ خطز !تحذ ز‬ ‫قبل أى تعول عىل أي هعذات،يك عىل علن بالوخاطز ال ا ٌجوة عي الذوائز‬ ٍ...
  • Page 98 Appendix A: Warning Statements Warnung Vor dem Anschließen des Systems an die Stromquelle die Installationsanweisungen lesen. ¡Advertencia! Lea las instrucciones de instalación antes de conectar el sistema a la red de alimentación. Attention Avant de brancher le système sur la source d'alimentation, consulter les directives d'installation. .‫יש...
  • Page 99 Appendix A: Warning Statements Warnung Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist. Stellen Sie sicher, dass der Nennwert der Schutzvorrichtung nicht mehr als: 250 V, 20 A beträgt. ¡Advertencia! Este equipo utiliza el sistema de protección contra cortocircuitos (o sobrecorrientes) del edificio.
  • Page 100 Appendix A: Warning Statements 電源切断の警告 システムコンポーネントの取り付けまたは取り外しのために、 シャーシー内部にアクセスするには、 システムの電源はすべてのソースから切断され、 電源コードは電源モジュールから取り外す必要が あります。 警告 在你打开机箱并安装或移除内部器件前,必须将系统完全断电,并移除电源线。 警告 在您打開機殼安裝或移除內部元件前，必須將系統完全斷電，並移除電源線。 Warnung Das System muss von allen Quellen der Energie und vom Netzanschlusskabel getrennt sein, das von den Spg.Versorgungsteilmodulen entfernt wird, bevor es auf den Chassisinnenraum zurückgreift, um Systemsbestandteile anzubringen oder zu entfernen. ¡Advertencia! El sistema debe ser disconnected de todas las fuentes de energía y del cable eléctrico quitado de los módulos de fuente de alimentación antes de tener acceso el interior del chasis para...
  • Page 101 Appendix A: Warning Statements ‫يجب فصم اننظاو من جميع مصادر انطاقت وإ ز انت سهك انكهرباء من وحدة امداد‬ ‫انطاقت قبم‬ ‫انىصىل إىن امنناطق انداخهيت نههيكم نتثبيج أو إ ز انت مكىناث الجهاز‬ 경고! 시스템에 부품들을 장착하거나 제거하기 위해서는 섀시 내부에 접근하기 전에 반드시 전원 공급장치로부터...
  • Page 102 Appendix A: Warning Statements Attention Il est vivement recommandé de confier l'installation, le remplacement et la maintenance de ces équipements à des personnels qualifiés et expérimentés. !‫אזהרה‬ .‫צוות מוסמך בלבד רשאי להתקין, להחליף את הציוד או לתת שירות עבור הציוד‬ ‫واملدربيه...
  • Page 103 Appendix A: Warning Statements Warnung Diese Einheit ist zur Installation in Bereichen mit beschränktem Zutritt vorgesehen. Der Zutritt zu derartigen Bereichen ist nur mit einem Spezialwerkzeug, Schloss und Schlüssel oder einer sonstigen Sicherheitsvorkehrung möglich. ¡Advertencia! Esta unidad ha sido diseñada para instalación en áreas de acceso restringido. Sólo puede obtenerse acceso a una de estas áreas mediante la utilización de una herramienta especial, cerradura con llave u otro medio de seguridad.
  • Page 104 Appendix A: Warning Statements Battery Handling Warning! There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions 電池の取り扱い...
  • Page 105 Appendix A: Warning Statements ‫هناك خطر من انفجار يف حالة اسحبذال البطارية بطريقة غري صحيحة فعليل‬ ‫اسحبذال البطارية‬ ‫فقط بنفس النىع أو ما يعادلها مام أوصث به الرشمة املصنعة‬ ‫جخلص من البطاريات املسحعملة وفقا لحعليامت الرشمة الصانعة‬ 경고! 배터리가 올바르게 교체되지 않으면 폭발의 위험이 있습니다. 기존 배터리와 동일하거나 제 조사에서...
  • Page 106 Appendix A: Warning Statements ¡Advertencia! Puede que esta unidad tenga más de una conexión para fuentes de alimentación. Para cortar por completo el suministro de energía, deben desconectarse todas las conexiones. Attention Cette unité peut avoir plus d'une connexion d'alimentation. Pour supprimer toute tension et tout courant électrique de l'unité, toutes les connexions d'alimentation doivent être débranchées.
  • Page 107 Appendix A: Warning Statements Backplane Voltage Warning! Hazardous voltage or energy is present on the backplane when the system is operating. Use caution when servicing. バックプレーンの電圧 システムの稼働中は危険な電圧または電力が、 バックプレーン上にかかっています。 修理する際には注意く ださい。 警告 当系统正在进行时，背板上有很危险的电压或能量，进行维修时务必小心。 警告 當系統正在進行時，背板上有危險的電壓或能量，進行維修時務必小心。 Warnung Wenn das System in Betrieb ist, treten auf der Rückwandplatine gefährliche Spannungen oder Energien auf.
  • Page 108 Appendix A: Warning Statements ‫هناك خطز مه التيار الكهزبايئ أوالطاقة املىجىدة عىل اللىحة‬ ‫عندما يكىن النظام يعمل كه حذ ر ا عند خدمة هذا الجهاس‬ 경고! 시스템이 동작 중일 때 후면판 (Backplane)에는 위험한 전압이나 에너지가 발생 합니다. 서비스 작업 시 주의하십시오. Waarschuwing Een gevaarlijke spanning of energie is aanwezig op de backplane wanneer het systeem in gebruik is.
  • Page 109 Appendix A: Warning Statements ‫תיאום חוקי החשמל הארצי‬ !‫אזהרה‬ .‫התקנת הציוד חייבת להיות תואמת לחוקי החשמל המקומיים והארציים‬ ‫تركيب املعدات الكهربائية يجب أن ميتثل للقىاويه املحلية والىطىية املتعلقة‬ ‫بالكهرباء‬ 경고! 현 지역 및 국가의 전기 규정에 따라 장비를 설치해야 합니다. Waarschuwing Bij installatie van de apparatuur moet worden voldaan aan de lokale en nationale elektriciteitsvoorschriften.
  • Page 110 Appendix A: Warning Statements Attention La mise au rebut ou le recyclage de ce produit sont généralement soumis à des lois et/ou directives de respect de l'environnement. Renseignez-vous auprès de l'organisme compétent. ‫סילוק המוצר‬ !‫אזהרה‬ .‫סילוק סופי של מוצר זה חייב להיות בהתאם להנחיות וחוקי המדינה‬ ‫التخلص...
  • Page 111 Appendix A: Warning Statements Warnung Gefährlich Bewegende Teile. Von den bewegenden Lüfterblätter fern halten. Die Lüfter drehen sich u. U. noch, wenn die Lüfterbaugruppe aus dem Chassis genommen wird. Halten Sie Finger, Schraubendreher und andere Gegenstände von den Öffnungen des Lüftergehäuses entfernt.
  • Page 112 Verbindungskabeln, Stromkabeln und/oder Adapater, die Ihre örtlichen Sicherheitsstandards einhalten. Der Gebrauch von anderen Kabeln und Adapter können Fehlfunktionen oder Feuer verursachen. Die Richtlinien untersagen das Nutzen von UL oder CAS zertifizierten Kabeln (mit UL/CSA gekennzeichnet), an Geräten oder Produkten die nicht mit Supermicro gekennzeichnet sind.
  • Page 113 ‫.قيرح وأ لطع يف ببستي دق ىرخأ تالوحمو تالباك يأ مادختسا .ميلسلا سباقلاو لصوملا مجح‬ ‫ لبق نم ةدمتعملا تالباكلا مادختسا تادعملاو ةيئابرهكلا ةزهجألل ةمالسلا نوناق رظحي‬UL ‫ وأ‬CSA ‫( ةمالع لمحت يتلاو‬UL/CSA) ‫ لبق نم ةددحملاو ةينعملا تاجتنملا ريغ ىرخأ تادعم يأ عم‬Supermicro.
  • Page 114 사항을 준수하여 제공되거나 지정된 연결 혹은 구매 케이블, 전원 케이블 및 AC 어댑터를 사용하십시오. 다른 케이블이나 어댑터를 사용하면 오작동이나 화재가 발생할 수 있습니다. 전기 용품 안전법은 UL 또는 CSA 인증 케이블 (코드에 UL / CSA가 표시된 케이블)을 Supermicro 가 지정한 제품 이외의 전기 장치에 사용하는 것을 금지합니다. Stroomkabel en AC-Adapter...
  • Page 115 Appendix B: System Specifications Appendix B System Specifications Processors Dual Intel 3rd Gen Xeon Scalable Processors in Socket P+ LGA 4189 with up to 40 cores and a thermal design power (TDP) of up to 270W Note: Refer to the motherboard specifications pages on our website for updates to supported processors. Chipset Intel PCH C621A BIOS...
  • Page 116 Appendix B: System Specifications System Cooling Three 8-cm fans, two CPU heatsinks, one air shroud Power Supply PWS-1K23A-1R, 1200W redundant modules, 80Plus Titanium level Operating Environment Operating Temperature: 10º to 40º C (50º to 95º F) Non-operating Temperature: -40º to 60º C (-40º to 140º F) Operating Relative Humidity: 8% to 90% (non-condensing) Non-operating Relative Humidity: 5% to 95% (non-condensing) Regulatory Compliance...

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