Troubleshooting - Bose Wave PC system Owner's Manual

Reference

Troubleshooting

Table 1: General Troubleshooting
Problem
Wave/PC system unit does not
function
Remote control is inconsistent or does
not work
AM/FM stations play OK, but no audio
for CDs, Web Radio, or Music Files.
No computer tones.
A yellow question mark appears over
the Wave/PC system monitor icon in
the Task Bar.
No audio from my computer and the
Wave/PC monitor icon in the Task Bar
appears normal.
Other music sources are heard when
listening to AM/FM radio.
No audio after launching application.
The volume control of the computer is
reset every time the application is
launched.
The computer audio is much louder/
softer than AM/FM radio audio.
The display on the Wave/PC
sometimes flashes "no PC" or "PC.
The time displayed on Wave/PC unit is
incorrect.
54
If you need additional help in solving problems, contact:
Bose Customer Service, 1-800-851-2673
You can also request technical support using the Wave/PC
Setup button and click on the Internet tab. Click the Tech Support button and follow the
instructions.
What to do
• Make sure the power cord connector is inserted securely into the Wave/PC
unit, matching the flat side of the connector to the flat side of the jack.
• Make sure the power cord is fully plugged into an operating AC wall outlet.
• Check battery and its polarity (+ and –).
• Replace the battery, if necessary (See "Replacing the batteries" on
page 53.).
• Operate the remote control closer to the radio.
• Check for interference from room lighting or sunlight, or dust or dirt on the
lens. Try the radio in a different location.
• Check the interface cable connection between your computer and the
Wave/PC system unit.
• Close all other programs that use the serial port.
• Close the Wave/PC monitor and launch the Wave/PC application again.
• Click the Setup button and click on the General tab. Click the Search for
Wave/PC button.
• Save all your work and restart your computer. If problem still persists, con-
tact Bose Customer Service.
• Check the audio connection to the sound card of your computer.
• Check the volume calibration. Click the Setup button and click on the Gen-
eral tab. Click the Calibrate Volume Control button.
• If you are using a portable computer, or any computer with a dial-type vol-
ume control, make sure the volume level is set to maximum.
Switch to another source and then return to AM/FM radio. A Wave/PC system
command may have been ignored while the computer was busy with other
activities.
Re-calibrate the Wave/PC system volume:
1. Click the Setup button and click on the General tab.
2. Click the Calibrate Volume Control button.
3. Wait for the process to complete
4. Click the OK button.
™
unit Wait. The computer may be busy performing other tasks. This problem should
disappear after the computer returns to normal operation. If not, contact Cus-
tomer Service.
Adjust the time of the clock in your computer. By default, the Wave/PC applica-
tion synchronizes the Wave/PC system clock to the clock in your computer. If
you want to set the Wave/PC system clock independently, click the Setup but-
ton and click the General tab. Disable the clock synchronization option.
April 12, 2001
™ system application. Click the
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