Troubleshooting - Bose S1 Pro Owner's Manual

Care and Maintenance

Troubleshooting

If you experience problems while using this product, try the following solutions. If you still cannot solve
the problem, seek online help at www.Bose.com/livesound. If you cannot find answers to your questions
there, please call the Bose Product and Technical Support Team directly at (877) 335-2673.
Problem
System is plugged
in, power switch is
on, but power LED
is off
Power LED is on
(blue), but no sound
Power LED is red
With nothing
plugged into the
S1 Pro, a slight hum
or buzz is heard
Instrument or audio
source sounds
distorted
Microphone is
encountering
feedback
Paired Bluetooth®
device will not
connect to the
speaker
Excessive hum
when daisy-chaining
multiple units
16 - Owner's Guide
What to do
• Make sure you have power at the AC outlet. Try operating a lamp or other
equipment from the same AC outlet or test the outlet using an AC outlet tester.
• Make sure your instrument is plugged into the signal input.
• Make sure the volume control is turned up on your source.
• Make sure the volume control is turned up on the S1 Pro.
• Make sure your Signal/Clip indicator is lit.
• Plug your instrument into a different amplifier to make sure the source is
working.
• Please call Product and Technical Support at (877) 335-2673.
• Using an AC outlet tester, test the AC outlet the S1 Pro is plugged into for
reversed or open (hot, neutral, and/or ground) contacts.
• If using an extension cord, plug the S1 Pro directly into the outlet.
• Turn volume down on the source; if your audio source volume cannot be
adjusted, "input pads" are available from your preferred instrument retailer.
• Try a different source or instrument.
• Turn volume down.
• Orient the microphone so that it is not pointing directly at the loudspeaker.
• Try a different microphone.
• Try a different position for the loudspeaker and/or vocalist on stage.
• Increase the distance from the loudspeaker to the microphone.
• If using a vocal effects processor, make sure it is not contributing to the
feedback problem.
• If your device requires a passcode, make sure the one you entered is correct.
• Make sure Bluetooth functionality is turned on or enabled on your source device.
• Your Bluetooth device may be out of range; try moving it closer to the speaker.
• If possible, turn off all other nearby Bluetooth devices or disable their Bluetooth
functionality.
• Clear the speaker memory or pair to new device by pressing and holding the
Bluetooth button for ten seconds. Pair the Bluetooth device and the speaker
again.
• Turn the power off and back on; then try re-pairing your device.
• Make sure you're using a ¼" TRS cable; do not use a ¼" TS (guitar) cable.