Obtaining Service - Roadtrek Simplicity 2019 Owner's Manual

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Obtaining Service

When your Roadtrek needs service, determine if the issue is with the Roadtrek upfits or the RAM ProMaster® chassis.
For Roadtrek upfits, contact your dealer. Start with the service writer, then the service manager and finally, if you are unable to resolve your issues
with the service department, contact the dealership managing partner or owner. Please keep notes of who you spoke with and dates.
For chassis-related issues, contact Dodge service. Advise the service writer that you have a RAM ProMaster®, rather than a motorhome. Some
dealerships do not want to work on motorhomes but most can service a 3/4-ton van. Again, start with the service writer, then the service manager
and finally, if you are unable to resolve your issues with the service department, contact the dealership managing partner or owner. If you cannot
resolve your chassis related issues at the dealer level, contact Dodge factory service.
Erwin Hymer Group NA typically cannot initiate a case with the chassis manufacturer, the owner must do that.
Contact Erwin Hymer Group NA Service after you have exhausted the process above. Please provide as complete a record as you can so that your
effort is not duplicated.
Erwin Hymer Group NA Service information:
retailservice@erwinhymergroupna.com
1-844-496-3735
© Erwin Hymer Group North America, Inc., R00