Receiving Faxes; Sending Faxes; Handling Incoming Calls - Brother MFC MFC-295CN User Manual

Receiving Faxes

Difficulty
Cannot receive a fax

Sending Faxes

Difficulty
Cannot send a fax.
Transmission Verification Report
' '
says .
RESULT:ERROR
Poor fax send quality.
Sent faxes are blank.
Vertical black lines when sending.
(MFC-295CN only)

Handling Incoming Calls

Difficulty
The machine 'Hears' a voice as a
CNG Tone.
Sending a fax call to the machine.
Suggestions
Check the line cord connection.
Make sure the machine is in the correct receiving mode for your setup. (See
Receive modes on page 34.)
If you often have interference on the telephone line, try changing the menu setting
of Compatibility to Basic(for VoIP). (See Telephone line interference
on page 109.)
Suggestions
Check the line cord connection.
Make sure that the Fax
on page 28.)
Ask the other party to check that the receiving machine has paper.
Print the Transmission Verification Report and check for an error. (See Reports
on page 55.)
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get
Verification Report, your machine may be out of memory. If the problem continues,
ask the telephone company to check your telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the menu setting of Compatibility to Basic(for VoIP). (See
Telephone line interference on page 109.)
Try changing your resolution to Fine or S.Fine. Make a copy to check your
machine's scanner operation. If the copy quality is not good, clean the scanner.
(See Cleaning the scanner glass on page 123.)
Make sure you are loading the document properly. (See Loading documents
on page 18.)
If the copy you made shows the same problem, clean the scanner. (See Cleaning
the scanner glass on page 123.)
Suggestions
If Fax Detect is set to On, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax receiving tones. Deactivate the machine by pressing
Stop/Exit. Try avoiding this problem by turning Fax Detect to Off. (See Fax Detect
on page 37.)
If you answered at the machine, press Mono Start and hang up at once. If you
answered on an external or extension telephone, press your Remote Activation
Code (default setting is 5 1 (l 9 1 for New Zealand)). When your machine
l
answers, hang up.
Troubleshooting and Routine Maintenance
key is illuminated. (See Entering Fax mode
' '
RESULT:ERROR
on the Transmission
105
B