Receiving Faxes - Brother MFC-5890CN User Manual

Telephone Line or Connections
Difficulty
Dialling does not work. (No dial
tone)
The machine does not answer
when called.

Receiving Faxes

Difficulty
Cannot receive a fax.
Sending Faxes
Difficulty
Cannot send a fax.
Transmission Verification Report
says 'Result:ERROR'.
Poor fax send quality.
Vertical black lines when sending.
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Suggestions
Make sure the machine is plugged in and not in Power Save mode.
Check the line cord connections.
(Not available in New Zealand)
Change the Tone/Pulse setting. (See the Quick Setup Guide.)
Lift the external telephone's handset, (or the machine's handset or cordless
handset if available), and then dial the number to send a manual fax. Wait to hear
fax receiving tones before pressing Mono Start or Colour Start.
Make sure the machine is in the correct receiving mode for your setup.
(See Choose the Receive Mode on page 49.) Check for a dial tone. If possible, call
your machine to hear it answer. If there is still no answer, check the telephone line
cord connection. If there is no ringing when you call your machine, ask your
telephone company to check the line.
Suggestions
Check all line cord connections.
Make sure the machine is in the correct receiving mode for your setup. (See
Receive mode settings on page 51.)
If you often have interference on the telephone line, try changing the menu setting
of Compatibility to Basic(for VoIP). (See Telephone line interference
on page 152.)
Suggestions
Check all line cord connections.
Make sure that the Fax
on page 40.)
Ask the other party to check that the receiving machine has paper.
Print the Transmission Verification Report and check for an error. (See Reports
on page 86.)
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get
Verification Report, your machine may be out of memory. To gain extra memory,
you can turn off Memory Receive (see Turning off Memory Receive Operations
on page 57), print fax messages in memory (see Memory Receive (Monochrome
only) on page 54) or cancel a Delayed Fax or Polling Job (see Cancelling a fax in
progress on page 42 or Checking and cancelling waiting jobs on page 47). If the
problem continues, ask the telephone company to check your telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the menu setting of Compatibility to Basic(for VoIP). (See
Telephone line interference on page 152.)
Try changing your resolution to Fine or S.Fine. Make a copy to check your
machine's scanner operation. If the copy quality is not good, clean the scanner.
(See Cleaning the scanner glass on page 170.)
Black vertical lines on faxes you send are typically caused by dirt or correction fluid
on the glass strip. Clean the glass strip. (See Cleaning the scanner glass
on page 170.)
key is illuminated. (See Entering Fax mode
' '
Result:ERROR on the Transmission