Troubleshooting - Shark AI ROBOT VACMOP RV2001WDEU Instructions Manual

MAINTENANCE
CAUTION: Turn off power before performing any maintenance.

TROUBLESHOOTING

If any error lights are illuminated or flashing on your Shark® AI Robot VACMOP, see the error
code chart below:
ERROR CODE
CLEAN (RED) + ! (RED) flashing
CLEAN (RED) flashing
DOCK (RED) flashing
CLEAN (WHITE) + DOCK (RED) solid
CLEAN (RED) + DOCK (WHITE) flashing
CLEAN (RED) + DOCK (RED) flashing
DOCK (RED) + ! (RED) flashing
CLEAN (RED) + DOCK (RED) + ! (RED) flashing
CLEAN (WHITE) + DOCK (RED) + ! (RED) flashing
CLEAN (WHITE) + ! (RED) flashing
CLEAN (RED) + DOCK (WHITE) + ! (RED) flashing
CLEAN (WHITE) + DOCK (RED) flashing
BATTERY ICON (RED) flashing
CLEAN (RED) + DOCK (WHITE) flashing + ! (RED)
DROPLET ICON (RED) solid
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SOLUTION
Suction motor failure. Remove and empty the dustbin,
clean the filters, and remove blockages to ensure nothing is
reducing suction.
Robot may be stuck on an obstacle. Move robot to a new
location on a level surface.
Front bumper may be jammed. Clean the bumper and make
sure it moves in and out freely.
BotBoundary error. Move your robot to a flat surface away
from the magnetic boundary strip and try cleaning again.
Cliff sensor error. Move your robot to a new location and
clean its cliff sensors.
Robot dustbin has been removed and needs to be reinserted.
Side brush is stuck. Remove any debris from around the side
brushes.
A drive wheel is stuck. Clean the wheels and remove any
debris wrapped around the axles.
Wheel motor encoder failure.
Blockage in brush-roll. Remove any debris from around the
brush-roll.
Robot has encountered an error while booting. Please turn
the power off and back on.
Robot cannot locate dock. Please pick up your robot and place
it on the dock.
Battery is critically low and needs recharging. If your robot
is unable to dock, place the robot manually on the dock.
Robot is stuck. Please move to a level surface.
Fluid Reservoir is empty. Refill before cleaning.
TWO (2) YEAR LIMITED GUARANTEE
When a consumer buys a product in the Europe, they get the benefit of legal rights relating to the quality of the
product (your "statutory rights"). You can enforce these rights against your retailer. However, at Shark we are so
confident about the quality of our products that we give you an additional manufacturer's guarantee of two years.
These terms and conditions relate to our manufacturer's guarantee only - your statutory rights are unaffected.
Every Shark machine comes with a free parts and labour guarantee. You'll also find online support at www.sharkclean.
eu.
How do I register my extended Shark® guarantee?
You can register your guarantee online within 28 days of purchase. To save time,
you'll need the following information about your machine:
•
Model Number
• Serial Number (only if available)
• Date you received the machine (from your in-store receipt or delivery note)
To register online, please visit www.sharkclean.eu
IMPORTANT
• The manufacturer's guarantee covers your product for 2 years starting on the date of delivery.
•
Please keep your receipt at all times. Should you need to use your guarantee we will need your receipt to verify
the information you have supplied to us is correct. The inability to produce a valid receipt may invalidate your
guarantee.
How long are new Shark machines guaranteed for?
Our confidence in our design and quality control means that your new Shark vacuum cleaner is guaranteed for two
years.
What is covered by the free Shark guarantee?
Repair or replacement of your Shark machine (at Shark's discretion to decide whether to replace or repair) including all
parts and labour. A Shark guarantee is in addition to your legal rights as a consumer.
What is not covered by the free Shark guarantee?
1 Blockages - For details of how to unblock your vacuum cleaner, please refer to the Instructions.
2 Normal wear and tear of parts which require regular maintenance and/or replacement to ensure the proper
functioning of your unit.
3 Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the
vacuum cleaner which is not in accordance with the Shark Instructions supplied with your machine.
4 Use of the vacuum cleaner for anything other than normal domestic household purposes.
5 Use of parts not assembled or installed in accordance with the operating instructions.
6 Use of parts and accessories which are not Shark spares.
7 Faulty installation (except where installed by Shark).
Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark vacuum. You'll find a
full range of Shark spares, replacement parts and accessories for all Shark machines at www.sharkclean.eu.
Please remember that using non-Shark spares may invalidate your manufacturer's guarantee. However, your statutory
rights are unaffected.
END-USER LICENSE AGREEMENT FOR SHARKNINJA SOFTWARE
www.SharkClean.co.uk/EULA
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