Supermicro SuperServer 620U-TNR User Manual page 7

Chapter 7 Troubleshooting and Support
7.1 Information Resources ........................................................................................................92
Website .............................................................................................................................92
Direct Links for the 620U-TNR System .........................................................................92
Direct Links for General Support and Information .......................................................92
7.2 BMC Interface .....................................................................................................................93
7.3 Troubleshooting Procedures .............................................................................................94
No Power ..........................................................................................................................94
No Video ...........................................................................................................................95
System Boot Failure .........................................................................................................95
Memory Errors ..................................................................................................................95
Losing the System Setup Configuration ...........................................................................95
When the System Becomes Unstable ..............................................................................95
7.4 BIOS Error Beep (POST) Codes .......................................................................................97
Additional BIOS POST Codes ..........................................................................................97
7.5 Crash Dump Using the BMC Dashboard ............................................................................98
7.6 UEFI BIOS Recovery .........................................................................................................99
Overview ...........................................................................................................................99
Recovering the UEFI BIOS Image ....................................................................................99
Recovering the Main BIOS Block with a USB Device ......................................................99
7.7 CMOS Clear .....................................................................................................................104
7.8 BMC Reset .......................................................................................................................104
7.9 Where to Get Replacement Components ........................................................................105
7.10 Reporting an Issue ..........................................................................................................105
Technical Support Procedures ........................................................................................105
Returning Merchandise for Service .................................................................................105
Vendor Support Filing System ........................................................................................106
7.11 Feedback ..........................................................................................................................106
7.12 Contacting Supermicro ....................................................................................................107
Appendix A Standardized Warning Statements for AC Systems
Appendix B System Specifications
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Contents