Xerox D35 User Manual page 40

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Xerox D35
Problem: The scanned images are of poor quality. What do I do?
There are various reasons why the scanned image is of poor quality. The original document may
not be of good quality or the scanner glass may be dirty.
• Try cleaning the scanner. The scanner glass is where the image is captured as the page is
pulled through the scanner. Lift up on the exit release, under the input tray, to open the
scanner. There is glass in the body of the scanner and underneath the lid. Take a soft cloth
and wipe across both pieces of glass. The section
Plates contains thorough instructions for cleaning this part of the scanner.
Problem: My computer keeps giving me out of hard drive space error messages.
The minimum requirement of free hard drive space is for the installation of the scanner driver and
basic, low resolution, scanning. High resolution scans result in files that can be over 1 gigabyte in
size. Free up some space on your hard drive for the software to be able to save the scanned
images.
Problem: The paper jams the ADF.
To reduce the number of paper jams, smooth and straighten the paper before scanning, and
adjust the guides to the paper size. Paper fed into the ADF at an angle can cause the feed
mechanism to jam. If paper jams are occurring more frequently, try cleaning the roller with a soft
cloth dampened with isopropyl rubbing alcohol. Excessive dust on the roller can make it appear
worn and will cause issues feeding paper. See
instructions.
Problem: The ADF won't feed pages properly.
A dirty or worn roller can cause documents to feed in skewed at an angle, or multiple pages to feed
at the same time. First, try cleaning the rollers as described in
If the problem persists, the separation and/or feed rollers may need to be replaced. Please see
Replacing the Rollers.
Problem: If the USB cable is disconnected during a scan, the scanner does not reconnect when
the USB cable is plugged back in.
Unplug the power supply from the scanner, and then plug it back in.
If the scanner does not reconnect:
1. Unplug the power supply from the scanner.
2. Restart your computer.
3. After the restart is complete, plug the power supply back in.
Problem: The scanner reports a Double Feed error when there is only one page in the scanner.
Try cleaning the double feed detection sensor. Dust on the sensor may prevent the sensor from
working properly.
6-14
Scanner Options, Maintenance and Troubleshooting
Cleaning the Scanner Glass and Background
Cleaning the Inside of the Scanner
Cleaning the Inside of the
for cleaning
Scanner.
User Guide