Brocade Smi Agent Support - Brocade Communications Systems 53-1001778-01 User Manual

1. World Wide Name (WWN)

Brocade SMI Agent support

Report any problems or issues in using the Brocade SMI Agent to the following e-mail address:
When contacting support at Brocade, provide the following:
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You can use the SMI Agent Configuration Tool, which is described in this document, to collect the
required support information to be sent.
Brocade SMI Agent User's Guide
53-1001778-01
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Brocade 8470—On the top of the chassis
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Brocade 12000, 24000, and 48000—Inside the chassis next to the power supply bays
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Brocade DCX—On the bottom right on the port side of the chassis
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Brocade DCX-4S—On the bottom right on the port side of the chassis, directly above the
cable management comb.
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Brocade Multiprotocol Router Model AP7420—On the bottom of the chassis and on the
back of the chassis.
Use the licenseIdShow command to display the WWN of the chassis.
If you cannot use the licenseIdShow command because the switch is inoperable, you can get
the WWN from the same place as the serial number, except for the Brocade DCX. For the
Brocade DCX, access the numbers on the WWN cards by removing the Brocade logo plate at
the top of the nonport side of the chassis.
For the Brocade Multiprotocol Router Model AP7420: Provide the switch WWN. Use the
switchShow command to display the switch WWN.
support@brocade.com
Operating system version and patch level
Sample code exhibiting problem (if possible)
Switch models and operating system versions, including the proxy switch
Compiler version
Error messages received
XML received from the Brocade SMI Agent
XML sent to the Brocade SMI Agent
Steps followed to produce the problem
Server-side console output and log files
Thread dump, if the SMI Agent is hanging or if memory consumption goes up
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