Troubleshooting; Try These Solutions First; Other Solutions - Bose Sleepbuds II Manual

TRY THESE SOLUTIONS FIRST

If you experience problems with your Sleepbuds™, try these solutions first:
• Place the Sleepbuds™ in the charging case and remove them (see page 14).
• Close and open the charging case, then check the Sleepbuds™ and charging case
status (see page 23).
• Charge the charging case (see page 21) and Sleepbuds™ (see page 19).
• Move your mobile device closer to the Sleepbuds™ (within 30 ft or 9 m) and away
from any interference or obstructions.
• Make sure that your device supports Bluetooth Low Energy (also called
Bluetooth Smart). All devices that are compatible with iOS 10 and newer
and most devices that are compatible with Android 5.0 and newer support
Bluetooth Low Energy.
• Check the Bose Sleep app to make sure that your Sleepbuds™ software is
up to date.
• Make sure that you are using the Bose Sleep app, not a different app, to control your
Sleepbuds™ (see page 12).
• Try connecting another device (see page 25).

OTHER SOLUTIONS

If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact Bose
customer service.
Visit: worldwide.Bose.com/contact
SYMPTOM
No power
TR OUBL ES H O OTI N G
SOLUTION
The batteries of the Sleepbuds™ may be in battery protection mode
(see page 22) or depleted. Connect the charging case to power
(see page 21), then charge the Sleepbuds™ (see page 19).
2 9
|
E N G