Bose Sleepbuds II Manual page 31

SYMPTOM
Sleepbuds™ are
uncomfortable
No sound
Poor sound quality
TR OUBL ES H O OTI N G
SOLUTION
Make sure that you're placing the Sleepbuds™ in your ears correctly.
Remember to rotate the Sleepbud™ back and tuck the eartip wing
under your ear ridge (see page 16).
Make sure that you're using the right size eartip for
each Sleepbud™ (see page 17). You may need a different size for
each ear.
Be gentle when placing the Sleepbuds™ in your ears. The eartip should
be deep enough in your ear to create a seal but not so deep that it
feels uncomfortable (see page 16).
Make sure that the Sleepbuds™ are correctly oriented in the
eartips. The Bose logo on the Sleepbud™ should be visible and right-
side up, and the charging contacts should be visible through the back
of the eartip.
In the Bose Sleep app, increase the volume of the current
masking sound.
Place the Sleepbuds™ in the charging case and check the Sleepbuds™
charging lights (see page 23). Fully charge the Sleepbuds™.
Clear any debris or wax buildup from the eartips and
Sleepbuds™ nozzles (see page 27).
Make sure that you're placing the Sleepbuds™ in your ears correctly.
Remember to rotate the Sleepbud™ back and tuck the eartip wing
under your ear ridge (see page 16).
Connect a different device (see page 25).
Check that the Sleepbuds™ are creating a seal in your ears to block
noise. Try speaking aloud. Your voice should sound muffled. Shake
your head. The Sleepbuds™ should stay secure.
Adjust the volume in the Bose Sleep app.
Make sure that you're placing the Sleepbuds™ in your ears correctly.
Remember to rotate the Sleepbud™ back and press the eartip ring to
tuck it underneath your ear ridge (see page 16).
Make sure that you're using the right size eartip for each Sleepbud™
(see page 17). You may need a different size for each ear.
Make sure that the Sleepbuds™ are correctly oriented in the
eartips. The Bose logo on the Sleepbud™ should be visible and right-
side up, and the charging contacts should be visible through the back
of the eartip.
Clear any debris or wax buildup from the eartips and
Sleepbuds™ nozzles (see page 27).
Try a different masking sound. Some sounds are tailored to be more
effective for masking noise, so they may sound different than what
you're used to.
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