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SYMPTOM
Sleepbuds™ falling
out of ears
Sleepbuds™
don't mask noise
effectively
Eartips falling off
Charging case
shows charging
error
TR OUBL ES H O OTI N G
SOLUTION
Check that the Sleepbuds™ fit securely in your ears. Try speaking
aloud. Your voice should sound muffled. Shake your head.
The Sleepbuds™ should stay secure.
Make sure that you're placing the Sleepbuds™ in your ears correctly.
Remember to rotate the Sleepbud™ back and tuck the eartip wing
under your ear ridge (see page 16).
Make sure that you're using the right size eartip for each Sleepbud™
(see page 17). You may need a different size for each ear.
Check that the Sleepbuds™ are creating a seal in your ears to block
noise. Try speaking aloud. Your voice should sound muffled. Shake
your head. The Sleepbuds™ should stay secure.
Make sure that you're placing the Sleepbuds™ in your ears correctly.
Remember to rotate the Sleepbud™ back and tuck the eartip wing
under your ear ridge (see page 16).
Make sure that you're using the right size eartip for each Sleepbud™
(see page 17). You may need a different size for each ear.
In the Bose Sleep app, increase the volume of the current masking
sound. To be effective, the masking sound should be slightly louder
than the noise in your environment.
Try a different masking sound. No sound is equally effective in all
environments, so you should try each to find the one that's most
effective for you.
Add new masking sounds using the Sound Library. In the Bose Sleep
app, tap the gear icon to access the Sound Library.
Securely attach the eartips to the Sleepbuds™ (see page 18).
Make sure that the Sleepbuds™ are correctly oriented in the
eartips. The Bose logo on the Sleepbud™ should be visible and right-
side up, and the charging contacts should be visible through the back
of the tip.
Remove the Sleepbuds™ from the charging case, then place them in
the case again.
Reset the charging case (see page 28).
If the error persists, contact Bose customer service
at worldwide.Bose.com/contact.
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