Bose Sleepbuds II Manual page 30

SYMPTOM
Sleepbuds™ don't
connect with
mobile device
Sleepbuds™ don't
charge
Charging case
doesn't charge
TR OUBL ES H O OTI N G
SOLUTION
On your device:
• Disable and then enable the Bluetooth feature.
• Disconnect your device from the Sleepbuds™ (see page 25).
Connect again (see page 25).
Connect the charging case to power (see page 21), then remove
the Sleepbuds™ from the case.
Place the Sleepbuds™ in the charging case and check the Sleepbuds™
charging lights (see page 23). Charge the Sleepbuds™.
Restart your device. Connect again (see page 25).
Connect a different device (see page 25).
Visit: worldwide.Bose.com/Support/Sleepbuds2 to see how-to videos.
Reset the charging case (see page 28).
Make sure the Sleepbuds™ are properly placed in the charging case
(see page 27).
Check the charging case battery lights to make sure that the case
battery isn't depleted (see page 24).
Make sure that the charging contacts for each Sleepbud™ are visible
through the back of each eartip (see page 19).
Make sure there is no debris or wax buildup covering the charging
contacts on the Sleepbuds™ or the charging pins in the case.
If the Sleepbuds™ have been exposed to high or low temperatures and
all of the status lights are blinking white, let the Sleepbuds™ return to
room temperature. Charge again.
Reset the charging case (see page 28).
Secure both ends of the USB cable.
Connect the USB cable to a different USB power supply.
Use a different USB cable.
Connect to a different AC (mains) power source.
Check the charging case battery lights to make sure that there isn't a
charging error (see page 24).
If the Sleepbuds™ have been exposed to high or low temperatures and
all of the status lights are blinking white, let the Sleepbuds™ return to
room temperature. Charge again.
Reset the charging case (see page 28).
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