Section 7 • Warranty And Parts; Warranty Claim Processing - Emerson Vilter VSG128 Installation, Operation And Service Manual

Section 7 • Warranty and Parts

Warranty Claim Processing

This section explains how the warranty claim is pro-
cessed and to help clear any questions that may arise
prior to contacting customer service. For additional war-
ranty information, refer to the Standard Vilter Warranty
Statement on page i. Vilter contact information can be
found on page iii.
1. The warranty process starts with contacting a Vilter
Service and Warranty (S&W) department represen-
tative. Ensure to have the original Vilter sales order
number for the equipment available to better assist
you.
2. Our Vilter S&W representative will confirm if the
equipment is within the warranty time frame as de-
scribed in the warranty statement.
If the equipment (Part/Compressor/Compressor Motor)
is within the warranty time frame, proceed to the follow-
ing section regarding the type of equipment:
Process for returning Products covered by the
warranty:
STEP 1. To return a defective Product or part under this
warranty, you will need to provide the Vilter™ compres-
sor order number on all submitted documents.
For a parts warranty request, you will also need to
provide:
• The Vilter™ serial number of the compressor;
• A detailed and accurate description of the
issue;
• A valid purchase order for the new part(s)—
you must pay the freight;
• One copy
Authorization (RMA) sent to you for your
records;
• One copy of RMA sent to you to include in the
return shipment of parts back to Vilter™ for
warranty consideration.
STEP 2. Return the parts (freight prepaid) to:
VILTER MANUFACTURING CORPORATION
5555 South Packard Avenue
Cudahy, WI 53110-8904
HPLD Single Screw Compressor • Installation, Operation and Service Manual • Emerson • 35391HP
of Return Merchandise
STEP 3. Upon receipt of the returned part(s), Vilter™
will complete a timely evaluation of the part(s).
STEP 4. You will be contacted with Vilter's decision
once the final report is completed.
STEP 5. If approved, the approved warranty will be
credited (excluding freight) to your account. Vilter™
will retain the returned part(s) for final disposition. If a
warranty request is not approved, you will be provided
with a written response and the parts will be held for 30
days. After such time, Vilter™ will dispose of the parts.
If you wish to have the part(s) returned, you will need to
contact Vilter™ and the part(s) will be returned freight
collect.
Procedure for parts not manufactured by Vilter™:
Although Vilter™ does not provide any warranty for
parts and products that are not manufactured by
Vilter™, Vilter™ does pass through any manufacturer's
warranty to you (to the maximum extent permitted by
the manufacturer). Vilter™ will work with you in facilitat-
ing your warranty claim with the manufacturer.
To facilitate your warranty claim, please follow the fol-
lowing four steps:
STEP 1. Determine if the part or product is within the
OEM's warranty.
STEP 2. If the defective part or product is not a motor,
send a description containing the specifications of the
part/product and the defect to:
Service.Vilter@Emerson.com
If the defective part or product is a motor or starter,
please complete the form on the next page and return
it to:
Service.Vilter@Emerson.com
STEP 3. Vilter™ will communicate with you, if necessary,
to ascertain additional information and will reasonably
assist with the OEM to determine the part/product's
warranty status.
7 – 1