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Collect Logs with the Camera App
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Collect Logs with the Camera App
Collect the camera logs if you encounter problems with your camera or the camera app. The collected log
files are saved as compressed files at the following locations:
• For Windows:
• For Mac OS:
Procedure
Step 1
Open the Cisco Webex Desk Camera app.
Step 2
On the Basic tab, locate Camera logs.
Step 3
Click Collect to start logs collection.
Step 4
Click Open to open the directory where the log files are saved.
Collect Camera Logs with Cisco Accessory Hub
If you encounter issues when using your camera, use the Cisco Accessory Hub to get camera logs for
troubleshooting. The camera logs are saved to the download directory specified in your web browser.
Note
You can only use Cisco Accessory Hub with Google Chrome version 68 and later.
Procedure
Step 1
Connect your camera to your computer.
Step 2
Go to
Step 3
Follow the onscreen instructions until the camera serial number and firmware version display.
Step 4
Click Get camera logs at the bottom.
Collect Camera Logs with Webex
If you encounter issues when using your camera with Webex, you can use the Send logs feature within Webex
to capture camera logs are for troubleshooting.
Cisco Webex Desk Camera Administration Guide
20
Troubleshoot Your
Camera, on page 17
C:\Users\<user_ID>\AppData\Roaming\webexdeskcamera
Macintosh HD:\Users\<user_ID>\Library\Application Support\Cisco Webex Desk Camera
https://upgrade.cisco.com/accessories
in your web browser.
Troubleshoot Your Camera
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