Troubleshoot Your Camera; My Computer Doesn't Recognize The Camera - Cisco Webex Administration Manual

Troubleshoot Your Camera

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Troubleshoot Your Camera
The following sections provide troubleshooting information for common camera-related issues. Use this
information to troubleshoot your camera before you contact Cisco technical support.
Related Topics

My Computer Doesn't Recognize the Camera

Problem
You can't see Cisco Webex Desk Camera in the camera list of your conferencing app. The camera doesn't
display in the camera, audio, or video device list in Device Manager (Windows) or Hardware (Mac OS).
Solution
• Check if the USB connection is loose or disconnected. Dirt and debris can build up in the USB port so
• Unplug your camera from your computer and reconnect it.
• Try a different USB port. Make sure that the USB port is fully functional. The camera doesn't support
• Confirm that the USB cable or the connector isn't damaged. Try a different USB cable.
• If your camera is connected to a USB adapter, make sure the USB port of the adapter provides both
• Check if the USB drivers on your computer are up to date. Update them if there's a new version available.
Troubleshoot Your Camera, on page 17
Camera Logs, on page 19
Cisco Technical Support, on page 21
Return Materials Authorization Checklist, on page 22
Camera Logs, on page 19
Reset the Camera Settings
check if the port is blocked.
USB ports that only deliver power.
power delivery and data transfer.
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C H A P T E R
Cisco Webex Desk Camera Administration Guide
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