Return Materials Authorization Checklist - Cisco Webex Administration Manual

Return Materials Authorization Checklist

• Device Logs—Support staff may require the device logs to identify the root cause of your issue.
• A brief description—Include any actions prior to the incident.
Most firmware issues can be resolved by support staff without a Return Material Authorization (RMA). It is
best to use the RMA process for hardware issues.
You can find a list of Cisco worldwide support centers at
tsd-cisco-worldwide-contacts.html.
Return Materials Authorization Checklist
Returning a device can be a time consuming experience. Before you start the Return Materials Authorization
(RMA) process, try the following:
• Try the device on a different computer.
• Check and see if the issue occurs on another device.
• Reboot the device.
If any of the above resolved your issue, then the problem could be a firmware issue and a RMA isn't required.
Collect the device logs and contact Cisco technical support services for assistance.
Cisco Webex Desk Camera Administration Guide
22
Troubleshoot Your Camera
https://www.cisco.com/c/en/us/support/web/