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Troubleshooting Guidelines
NOTE
CAUTION
Peripheral
Device Does Not
Work
The troubleshooting guidelines provided in the following section are included to
assist you to successfully install and configure your KX600 terminal. If you have
problems operating your KX600 terminal, please read through these
troubleshooting examples.
If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local Verifone representative for
assistance. Typical examples of malfunction you may encounter while operating
your KX600 terminal and steps you can take to resolve them are listed.
The KX600 terminal comes equipped with tamper-evident labels. The KX600
contains no user serviceable parts. Do not, under any circumstances, attempt to
disassemble the terminal. Perform only those adjustments or repairs specified in
this guide. For all other services, contact your local Verifone service provider.
Service conducted by parties other than authorized Verifone representatives may
void any warranty.
Using an incorrectly rated power supply can damage the unit or cause it to
malfunction.
Verifone recommends the PWR159-00X-01-B power packs.
See
Specifications
for power supply information.
If any peripheral device (PIN pad or smart card reader) does not work properly:
•
Check the power cord connection to the peripheral device.
•
Check for proper grounding connections.
•
Check that the device connected to the proper port has power and is
functioning properly. If possible, perform a self-test on the device in question.
•
The cable connecting the optional device to the terminal serial port may be
defective. Try a different serial cable. See
•
If the problem persists, contact your local Verifone representative.
C
Connecting
Cables.
KX600 I
NSTALLATION
6
HAPTER
33
G
UIDE
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