Ingenico ICT 250 Manual
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Ingenico ICT 250 Manual

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One Blue Hill Plaza, 16
Floor, PO Box 1546
Pearl River, NY 10965
1-800-PC-AMERICA, 1-800-722-6374
(Voice) 845-920-0800 (Fax) 845-920-0880
ICT 250 EMV Certified PINpad with
Global Payments Canada
Cash Register Express now supports payment processing with EMV chip enabled cards through
the Ingenico ICT 250 EMV PINpad device. This document provides step-by-step instructions on
installation and usage of the ICT 250 with Cash Register Express.
Note: To use Global Payments EMV as a payment processor you must be using version 12.8001
or above.
1 |
P a g e

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Summary of Contents for Ingenico ICT 250

  • Page 1 Global Payments Canada Cash Register Express now supports payment processing with EMV chip enabled cards through the Ingenico ICT 250 EMV PINpad device. This document provides step-by-step instructions on installation and usage of the ICT 250 with Cash Register Express.

  • Page 2: Table Of Contents

     Each ICT 250 device needs its own wired internet connection (unique IP address). It cannot use the same internet cable connected to the PC. Prior to installation, make sure there are enough additional internet connections for each PAX device you will be installing.
  • Page 3 Document Version Date Author Description of Changes Oct 18, 2016 Mathew Piccinich 1st Release July 21, 2016 Mathew Piccinich Updated Document Template Change pcAmerica to Cash register express on front page Formatted Images of pinpad Updated Screenshot for processor selection setup screen for CRE version 12.8019 P a g e...

  • Page 4: Installing The Hardware For Tcp/Ip

    Installing the Hardware for TCP/IP Important: Every register processing card transactions MUST have its own ICT-250 unit. Also, settlements need to be run through CRE on each register that has an ICT-250 unit connected and processing card transactions. Hardware Connections 1.
  • Page 5 4. Connect End 2 into the pin pad’s power receiver. The pin pad will turn on and make a beeping sound when the connection is made properly. 5. Locate your Ethernet cable that is connected to the same router or switch that your computer is connected to.
  • Page 6 7. Connect the Ethernet cable into the pin pad’s Ethernet port. 8. The pinpad should be powered on and it should display the global payments logo. P a g e...

  • Page 7: Getting The Ip, Subnet Mask, Gateway Ip, And Dns Ip

    Getting the IP, Subnet Mask, Gateway IP, and DNS IP 1. With the pinpad Powered on, Press the ADMIN key labeled “.,#*”. It can be found below the 9 key and above the green enter key. 2. Enter the Admin ID number and press the green enter key 3.
  • Page 8 4. Select Setup Menu (3) 5. Select Communications (2) 6. Select Ethernet (3) P a g e...
  • Page 9 7. Select Ethernet Setup (2) 8. Select Dynamic (1) 9. When you’ve reached this screen Press the Cancel Key twice. The screen will turn P a g e...
  • Page 10 10. The pinpad will restart to apply the Dynamic IP settings. This will pull the IP information from your router or switch. This information will be needed by CRE to communicate with the pinpad. 11. When the pinpad has restarted, follow the same steps above to access the Ethernet Menu Screen.
  • Page 11 13. Record the Following information IP Address, Gateway IP, Subnet Mask, PriDNS, and SecDNS. 14. Use the Down Key (F2) to scroll down the Current Setup Screen to view more information. Then Press the Cancel key. To go back to the Ethernet Menu.

  • Page 12: Configuring The Static Ip Address In The Pin Pad

    Configuring the Static IP Address in the Pin Pad Now that we have the IP Address information we can configure the pinpad with a static IP address. 1. Press Ethernet Setup (2) 2. Press Static IP (2) 3. From this menu we will select each parameter with their corresponding #s or by using the Up &...
  • Page 13 4. Select IP Address (1), enter the IP address you recorded from step 13 and press the Green enter key to confirm the address. 5. Select Gateway IP (2), enter the Gateway IP address you recorded from step 13 and press the Green enter key to confirm the address.
  • Page 14 7. Select PriDNSIP(5), enter the Primary DNS IP address you recorded from step 13 and press the Green enter key to confirm the address. 8. Select SecDNSIP(6), enter the Primary DNS IP address you recorded from step 13 and press the Green enter key to confirm the address.
  • Page 15 10. After confirming the Static IP settings and you’ve returned to the Static IP Menu, press the cancel key to restart the pinpad. 11. The pinpad will now restart to apply the settings. 15 | P a g e...

  • Page 16: Configuring Cre/Rpe For Use With Global Payments Emv

    Configuring CRE/RPE for use with Global Payments EMV You can configure CRE to communicate to the Pin Pad by following the step below. 1. Select the Manager or Options button. 2. Enter the administrator password (default: admin) where applicable. 3. Select Setup(4) then, Setup Screen(G) 4.

  • Page 17: Performing A Credit Card Sale

    Performing a Credit Card sale Now the CRE is configured to communicate with the pin pad we can now start processing credit card sales. To process a sale with the 1. After you’ve added the items to an invoice and selected Credit in CRE the pinpad will prompt to “pass the terminal to the customer”...
  • Page 18 3. When prompted enter the Last 4 digits of the card number on the pinpad. 4. When the sale is complete the pinpad will display “Approved”. Press the green enter key. 18 | P a g e...

  • Page 19: Performing A Credit Card Sale Using An Emv Enabled Card

    Performing a Credit Card sale using an EMV enabled card To complete a credit card sale with an EMV card follow the steps below. 1. After you’ve added the items to an invoice and selected Credit in CRE the pinpad will prompt to “pass the terminal to the customer”...
  • Page 20 3. Wait for the pinpad to approve the sale. Do not remove the card from the pinpad. 4. When the sale is complete the pinpad will display “Approved” press the green enter key. 20 | P a g e...

  • Page 21: Performing A Credit Card Sale Using A Contactless Enabled Card

    Performing a Credit Card sale using a Contactless enabled card To complete a credit card sale with a contactless card follow the steps below 1. After you’ve added the items to an invoice and selected Credit in CRE, the pinpad will prompt “pass the terminal to the customer”...
  • Page 22 3. Wait for the pinpad to process the sale 4. When the sale is complete the pinpad will display “Approved”. Press the green enter 22 | P a g e...

  • Page 23: Performing A Debit Card Sale

    Performing a Debit Card sale To complete a debit card sale follow the steps below. 1. After you’ve added the items to an invoice and selected Credit in CRE the pinpad will prompt to “pass the terminal to the customer” so they can swipe their card. 2.
  • Page 24 4. Select the type of account you want to use to pay for the sale. 5. Enter your Pin 6. When the sale is complete the pinpad will display “Approved” 24 | P a g e...

  • Page 25: Performing A Manual Entry Sale

    Performing a Manual Entry Sale In the event that the pinpad is unable to read a credit/debit card, you can manually enter the card information by following the steps below. 1. After you’ve added the items to an invoice and selected Credit in CRE the pinpad will prompt to “Swipe/Insert/Tap Card”...
  • Page 26 4. Type in the Manager Password and press the green enter key 5. Enter the CVV Code and press the green enter key 6. When the pinpad displays “Imprint Credit Card” press the green enter key to continue 26 | P a g e...
  • Page 27 7. Wait for the pinpad to display approved and the sale will be completed. 27 | P a g e...

  • Page 28: Performing A Return

    Performing a Return In the event that a customer wants to return their items for a refund, they must swipe the card they want the refund to be processed on and the employee must enter the last 4 digits of the card #. See below for more details. 1.

  • Page 29: Performing A Void

    Performing a Void In the event that you have to void a sale, the reference # of that sale must be entered in the pinpad. You can find the reference number on the receipt of the invoice. See below for more details. 1.
  • Page 30 4. The pin pad will display information about the invoice so you can confirm that it is correct before voiding it. Press the F4 key to select it. 5. Press the F1 key to confirm the void. 6. When the void is complete the pin pad will display an approval code.

  • Page 31: Performing A Settlement/Batch Close

    Performing a Settlement/Batch Close To batch out at the end of the day you must initiate the settlement in CRE but the pinpad’s admin password must be entered on the pinpad to settle. 1. Select the Manager or Options button. 2.
  • Page 32 5. The pinpad will now prompt you to enter the Manager Password, enter the password and press the green enter key. 6. Press yes to start the settlement 7. Wait for the settlement to complete 32 | P a g e...
  • Page 33 8. When the settlement is finished a settlement report will print 9. You will then be prompted to print a detailed report, press yes to print the report or no the finish the settlement. 33 | P a g e...

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