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Troubleshooting
Instructions which are shaded must completed by a qualified
electrician.
HEATING ISSUE 1 - The towel rail does not heat up.
END USER
With the towel
rail switched
on allow 3 - 5
minutes for the
towel rail to
heat up. Can
you feel heat
coming from
the towel rail?
YES
If you can feel heat
on the towel rails
surface then it is
working. Please see
the Performance
Troubleshooting
Guide.
HEATING ISSUE 2 - The towel rail trips the RCD
Conduct a resistance test on
the towel rail. Do the figures
match the control card and/or
reference resistance bands?
NO
Towel Rail has
been damaged
and may need
replacing.
ELECTRICIAN
Are the wiring
connections
NO
from the towel
rail to the power
supply secure?
Measure the
resistance of the
towel rail. Is the
resistance in line
with the values on
Page 19.
ELECTRICIAN
Are the connections from towel
rail to power supply secure?
YES
YES
Test RCD
NO
YES
NO
YES
NO
Rewire the towel rail
to the power supply.
Rewire the
towel rail to the
power supply.
Towel Rail
has been
damaged and
may need
replacing.
15
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