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Troubleshooting
Troubleshooting for defective modes:
Original purchaser can enjoy the benefits under the effective Warranty
against functional defects in material and workmanship subject to the
terms and conditions listed in the yearly Warranty Program & Return
Policy.
Our warranty service program includes the following:
1. Technician repair service under warranty or at a service
maintenance charge depending on the workmanship for the
defective functionality or cause of damage covered by the
warranty.
2. Parts replacement from the manufacturing factory under the
warranty or at a certain cost for the replaced parts plus the
workmanship charge if not covered under the warranty.
Before you contact our Authorized Dealer in your country for technician
repair service, please read through the following section carefully:
Self-checking Tips:
Some functional defects can be identified and maintained by
users as listed below:
1. Power-on failure
Check if the main power adaptor has not plugged onto the scale
properly
Check if the battery power is running low - Replace with new
batteries
2. Indicator showing "0000" ZERO SPAN out of range
Incorrect weighing result - Avoid damages by external
environment force such as free-drop to the ground, collision by
external objects, etc.
Proper re-calibration procedure required to correct the setting
of weighing accuracy.
Interference due to RF disturbance, ground vibration...etc.
Unstable platform feet adjustments according to bubble level
indication
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