QNAP GM-1000 User Manual
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QNAP GM-1000 User Manual

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Document Version: 1
01/07/2020
GM-1000
GM-1001
GM-1002
User Guide

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Summary of Contents for QNAP GM-1000

  • Page 1 GM-1000 GM-1001 GM-1002 User Guide Document Version: 1 01/07/2020...

  • Page 2: Table Of Contents

    GM-1000 User Guide Contents 1. Preface About This Guide............................3 Audience...............................3 Document Conventions..........................3 2. Product Overview About the GM-1000............................4 Hardware Specifications..........................4 Package Contents............................7 Components..............................7 Enclosure..............................7 Node............................... 14 Drive Numbering.............................18 Safety Information............................19 Installation Requirements........................... 20 Setting Up the NAS.............................21 3.
  • Page 3 VCCI Notice..............................52...

  • Page 4: Preface

    GM-1000 User Guide 1. Preface About This Guide This guide provides information on the QNAP GM-1000 NAS and step-by-step instructions on installing the hardware. It also provides instructions on basic operations and troubleshooting information. Audience This document is intended for storage administrators. This guide assumes that the user is knowledgeable and qualified to install, maintain, and troubleshoot issues involving servers, server components, and storage systems.

  • Page 5: Product Overview

    This chapter provides basic information about the QNAP device. About the GM-1000 The GM-1000 is a ZFS NAS designed to provide efficient data backup and hybrid cloud solutions for enterprises. The dual NAS comprises two replaceable nodes, where the GM-1001 has a 3.6 GHz for each CPU base frequency and the GM-1002 has a 3.4 for each CPU base frequency.
  • Page 6 DDR4 Memory slots 4 x Long-DIMM DDR4 Important • Use only QNAP memory modules to maintain system performance and stability. For NAS devices with more than one memory slot, use QNAP modules with identical specifications. • Using unsupported modules may degrade performance, cause errors, or prevent the operating system from starting.
  • Page 7 GM-1000 User Guide Component GM-1001 GM-1002 Drive bays 2 x 2.5-inch U.2 PCIe NVMe and SATA 6 Gbps Drive compatibility 2.5-inch bays: • 2.5-inch SATA solid-state drives • 2.5-inch U.2 NVMe Gen3 x4 solid-state drives M.2 SSD slots 2 x M.2 Gen 3 x2 NVMe You can install an M.2 SSD expansion card in the...

  • Page 8: Package Contents

    Operating temperature 0˚C to 40˚C (32˚F to 104˚F) Relative humidity • Non-condensing relative humidity: 5% to 95% • Wet-bulb temperature: 27˚C (80.6˚F) For the list of compatible drive models, go to https://www.qnap.com/compatibility. Package Contents Item Quantity GM-1000 Power cord...
  • Page 9 GM-1000 User Guide Front Panel Component Component OLED panel Drive status LED Front panel LEDs Drive activity LED Front Panel Buttons Note Pull the panel cover to access the front panel buttons. Component Component OLED panel power button Power button...
  • Page 10 GM-1000 User Guide Operation User Action Result Power on NAS Press the power button The node powers on. • QNAP recommends powering on the device from the rear panel. • System startup takes 10 to 15 minutes, depending on the...
  • Page 11 GM-1000 User Guide Component Component System power LED System status LED Status Description System power Blue The node is powered on. Flashing blue PSU errors or warnings (e.g. fan error, one or more PSU is not detected) were detected. The power supply unit is disconnected.
  • Page 12 GM-1000 User Guide Status Description System status Flashes green and red alternately • The drive is being formatted. every 0.5 seconds • The device is being initialized. • The operating system is being updated. • RAID rebuilding is in progress.
  • Page 13 GM-1000 User Guide For details on the location of the OLED display, see Front Panel. Component Component OLED panel Temperature status Node power status Global ID Fan status Icon name Icon Description Node power status • On: The node is powered on.
  • Page 14 GM-1000 User Guide Icon name Icon Description Node global ID • The global ID displays A or B depending on the node • The ID is always displayed Power Supply Units Component Component Power supply unit 1 Power supply LED...

  • Page 15: Node

    GM-1000 User Guide Status Description Power supply Green The power supply unit is on Flashing green (1 Hz) The power supply unit has +5VSB standby supply power Orange • The power supply unit is failing • OCP is activated • OTP is activated •...
  • Page 16 GM-1000 User Guide Component Component Ethernet port 1 (10GbE SFP+) USB 3.2 Gen 2 Type-A ports Ethernet port 2 (10GbE SFP+) 2.5 Gigabit Ethernet port 2 COM port PCIe 3.0 x4 slot 1 Note This port is for engineering purposes only.
  • Page 17 GM-1000 User Guide Component Component Drive status LED 10 Gigabit Ethernet speed LED Drive activity LED 2.5 Gigabit Ethernet activity LED 10 Gigabit Ethernet activity LED 2.5 Gigabit Ethernet speed LED Status Description Drive status Green The drive is ready.
  • Page 18 GM-1000 User Guide Operation User Action Result Force power off Press and hold the button for 10 The node powers off. seconds. Warning Use this method only when the storage controller is unresponsive. This action may result in data loss.

  • Page 19: Drive Numbering

    GM-1000 User Guide System Board Component Component PCIe 3.0 x4 slot 1 Memory slot 4 PCIe 3.0 x8 slot 2 Memory slot 3 M.2 SSD slot 1 Memory slot 2 M.2 SSD slot 2 Memory slot 1 Drive Numbering Front panel 3.5-inch drive bays...

  • Page 20: Safety Information

    GM-1000 User Guide Rear panel 2.5-inch drive bays Safety Information The following instructions help ensure personal safety and environmental safety. Read these instructions carefully before performing any operations. General Instructions • The device should be stored in a secure location with restricted access, controlled through the use of a tool, lock and key, or any means of security.

  • Page 21: Installation Requirements

    GM-1000 User Guide • Dispose of used batteries properly according to local regulations or the instructions of the battery manufacturer. Moving Parts • Moving fan blades: Keep your body parts away from moving fan blades while the device is connected to a power source.

  • Page 22: Setting Up The Nas

    Installing 2.5-inch Hard Drives or Solid State Drives on 3.5-inch Trays • Installing 2.5-inch Solid-State Drives on 2.5-inch Trays • Installing M.2 Solid-State Drives on the System Board For a list of compatible drives and expansion cards, go to https://www.qnap.com/en/compatibility/. 3. Install expansion cards. For details, see Installing Expansion Cards.

  • Page 23: Installation And Configuration

    GM-1000 User Guide 3. Installation and Configuration This chapter provides specific hardware and firmware installation and configuration steps. Hardware Installation This section provides information on removing or installing the nodes, drives, expansion cards, power supply units, and memory modules. Removing a Node 1.

  • Page 24: Installing A Node

    GM-1000 User Guide Installing a Node 1. Load the node into the NAS. a. Insert the node into the chassis. b. Push the handle up. 2. Tighten the screw. Installation and Configuration...

  • Page 25: Drive Installation

    4. Connect the power cord to the electrical outlet. 5. Power on the NAS. Drive Installation The GM-1000 is compatible with 3.5-inch hard drives, 2.5-inch hard drives, 2.5-inch sold-state drives, and M. 2 solid-state drives. Installing 3.5-inch Hard Drives on 3.5-inch Trays Warning •...
  • Page 26 GM-1000 User Guide 2. Remove the drive tray. a. Slide the lock to the left. b. Push the button to release the tray handle. c. Pull the tray out. 3. Install a drive on the tray. a. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on the sides of the tray.
  • Page 27 GM-1000 User Guide 4. Load the tray into the bay. a. Insert the tray into the bay. b. Push the handle. c. Slide the lock to the right. 5. Power on the NAS. Installation and Configuration...
  • Page 28 GM-1000 User Guide Installing 2.5-inch Hard Drives or Solid State Drives on 3.5-inch Trays Warning • Installing a drive deletes all data on the drive. • Observe electrostatic discharge (ESD) procedures to avoid damage to components. • Moving fan blades: Keep your hands and other body parts away from moving fan blades.
  • Page 29 GM-1000 User Guide 3. Install a drive on the tray. a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray. b. Attach the screws.
  • Page 30 GM-1000 User Guide b. Push the handle. c. Slide the lock to the right. 5. Power on the NAS. Installing 2.5-inch Solid-State Drives on 2.5-inch Trays Warning • Installing a drive deletes all data on the drive. • Observe electrostatic discharge (ESD) procedures to avoid damage to components.
  • Page 31 GM-1000 User Guide 3. Install a drive on the tray. a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray. b. Attach the screws.
  • Page 32 GM-1000 User Guide 5. Power on the NAS. Installing M.2 Solid-State Drives on the System Board The GM-1000 has two M.S SSD slots on the system board. For a list of compatible M.S. SSDs, go to http:// www.qnap.com/compatibility. Warning • Only qualified personnel should perform the following steps. Failure to follow instructions can result in serious injury or death.

  • Page 33: Installing Expansion Cards

    For details, see Installing a Node. Installing Expansion Cards The GM-1000 supports selected expansion cards, some of which require QNAP PCIe brackets. QNAP- branded expansion cards purchased from the company website are shipped with the brackets necessary to fit the GM-1000. Warning •...
  • Page 34 • Other moving components: Keep your hands and other body parts away from other moving components. 1. Check the expansion cards and brackets supported by your model on the QNAP website. a. Go to www.qnap.com/compatibility. b. Click Search by NAS.
  • Page 35 Remove all screws of the existing bracket. b. Carefully pull the bracket away from the card. c. Attach the QNAP bracket to the card using the same screws. d. Verify that the bracket does not move. 5. Install the expansion card.

  • Page 36: Replacing Memory Modules

    Use only QNAP memory modules to maintain system performance and stability. You can purchase QNAP memory modules from authorized resellers. Use only QNAP modules of the same type and capacity to maintain system performance and stability. You can purchase QNAP memory modules from authorized resellers.
  • Page 37 GM-1000 User Guide • Only qualified personnel should perform the following steps. Failure to follow instructions can result in serious injury or death. • Observe electrostatic discharge (ESD) procedures to avoid damage to components. • Moving fan blades: Keep your hands and other body parts away from moving fan blades.

  • Page 38: Hot-Swapping Redundant Power Supply Units

    GM-1000 User Guide b. Insert the module into the slot. c. Verify that the metal connectors are completely inserted into the slot. d. Carefully press down on the module until the retention clips lock the module into place. 4. Install the node.

  • Page 39: Installing Expansion Units

    6. Power on the storage controller. Installing Expansion Units The GM-1000 supports SAS expansion units, SATA expansion units, SATA JBOD expansion units, and USB expansion units. For details, see table below. You can purchase storage expansion accessories from QNAP or an authorized reseller.
  • Page 40 GM-1000 User Guide For the list of compatible expansion units and the maximum number of applicable expansion units, go to http://www.qnap.com/go/compatibility-expansion. Expansion Unit Model Description Required Accessories REXP-1620U-RP • Uses a SAS 12 Gbps • SAS-12G2E storage (SFF-8644) interface expansion card •...
  • Page 41 GM-1000 User Guide Expansion Unit Model Description Required Accessories TR-002 • Uses a USB 3.2 Gen 2 Type-C USB 3.2 Gen 2 Type-A to Type-C interface cable • Supports SATA drives TR-004 • Uses a USB 3.2 Gen 1 Type-C USB 3.2 Gen 2 Type-A to Type-C...
  • Page 42 2. Install a host bus adapter on the PCIe slot. Note The QNAP QXP host bus adapter is required for connecting the SATA JBOD enclosure to a host device. Third-party host bus adapters are not compatible with QNAP JBOD enclosures.

  • Page 43: Quts Hero Installation

    Go to Main Menu > Storage & Snapshots > Overview > Storage > System . c. Verify that the expansion units are listed. QuTS hero Installation The GM-1000 uses the QNAP QuTS hero operating system. You can install QuTS hero using any of the following methods: Installation and Configuration...

  • Page 44: Installing Quts Hero Using Qfinder Pro

    3. Run Qfinder Pro on a computer that is connected to the same local area network. Note To download Qfinder Pro, go to https://www.qnap.com/utilities. 4. Locate the NAS in the list and then double-click the name or IP address. The Smart Installation Guide opens in the default web browser.

  • Page 45: Installing Quts Hero Using The Cloud Key

    ASCII characters. 7. Click Next. 8. Specify the time zone, date, and time. QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard. 9. Click Next. 10. Select Obtain an IP address automatically (DHCP).
  • Page 46 ASCII characters. 10. Click Next. 11. Specify the time zone, date, and time. QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard. 12. Click Next. The Configure the network settings screen appears.
  • Page 47 GM-1000 User Guide Warning Clicking Confirm deletes all data on the drive before installing QuTS hero. 19. Click Confirm. QuTS hero is installed. Installation and Configuration...

  • Page 48: Troubleshooting

    10. Go to Main Menu > Storage & Snapshots > Storage Space . 11. Locate the volume that contains the new drive and then verify that the status is Rebuilding. Support and Other Resources QNAP provides the following resources: Troubleshooting...
  • Page 49 GM-1000 User Guide Resource Documentation https://docs.qnap.com Compatibility List https://www.qnap.com/compatibility/ NAS Migration Compatibility https://www.qnap.com/en/nas-migration Expansion Unit Compatibility http://www.qnap.com/go/compatibility-expansion Service Portal https://service.qnap.com Product Support Status https://www.qnap.com/product/eol.php Downloads https://download.qnap.com Community Forum https://forum.qnap.com QNAP Accessories Store https://shop.qnap.com/ Troubleshooting...

  • Page 50: Glossary

    ID Email address that was used to register for a myQNAPcloud account Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QuTS hero QNAP NAS operating system featuring ZFS file system...

  • Page 51: Notices

    No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of QNAP products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property right.

  • Page 52: Ce Notice

    Important Any modifications made to this device that are not approved by QNAP Systems, Inc. may void the authority granted to the user by the FCC to operate this equipment. SJ/T 11364-2006 本产品符合中国...
  • Page 53 GM-1000 User Guide 部件名称 有毒有害物质或元素 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (CR(VI)) (PBB) (PBDE) 壳体 显示 印刷电路板 金属螺帽 电缆组装 风扇组装 电力供应组装 0 电池 O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。 X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。 VCCI Notice この装置は、クラス A 情報技術装置です。この装置を家庭環境で使用すると電波 妨害を引き起こすことがあります。この場合には使用者が適切な対策を講ずるよう要求されることがありま...

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