Page 2 The access level (Administrator) presented is protected by a password and allows access to all these functions in read and write mode for all network parameters. Note Configuration of the Sunrise Internet Box by the web interface is described in detail (see Section 3). Important This user manual describes the Sunrise Internet Box in the ADSL, ADSL2, ADSL2+ and VDSL2.
Page 3 This user manual is organised into sections and annexes. These sections and annexes cover the following subjects. Presentation of Sunrise Internet Box equipment Section 1 Description of Sunrise Internet Box equipment Section 2 Configuration of the Sunrise Internet Box by HTTP Section 3 Description of Internet access service Section 4 Fiber mode Section 5...
Page 4: Table Of Contents
2.4.2 Connecting your phone ......................... 18 2.4.3 Powering up ..........................19 2.4.4 Connecting a Set Top Box (STB) to your Sunrise Internet Box ............. 20 2.5 Default configuration .......................... 21 2.5.1 Default password .......................... 21 2.5.2 Default configuration for the local network (LAN) ................22 2.5.3...
Page 5 Fiber mode ..........................140 5.1 Connection of your Sunrise Internet Box using SFP port (optional) ..........141 5.2 Description and connection of your Sunrise Internet Box using WAN Ethernet port ....142 Annex A - Troubleshooting ......................144 Sunrise Internet Box User Manual...
Page 6 Annex B - Safety warnings ......................154 Annex C - Environment ........................155 Annex D - Technical features ......................156 Annex E - Glossary .......................... 161 Annex F - Connector Technology ....................164 Page 6 Sunrise Internet Box User Manual...
Page 7 List of figures Figure 1.1 - Home Network Overview ............................ 9 Figure 2.1 - Overview of the Sunrise Internet Box ....................... 12 Figure 2.2 - Interconnection of ports of Sunrise Internet Box....................16 Figure 2.3 - ADSL/VDSL line / telephone set / Power Supply Connection (Total local loop unbundling) ......18 Figure 2.4 - ADSL/VDSL line / telephone set / Power Supply Connection (Partial local loop unbundling) ......
Page 8: Introduction
1 Introduction 1.1 Presentation This user manual focuses on the Sunrise Internet Box product. This equipment is a gateway that gives users broadband Internet access from their computer, tablet, smartphone or game console by various Ethernet (10, 100 or 1000 BASE-T) or Wi-Fi (IEEE 802.11n or 802.11ac) interfaces via an ADSL/ADSL2/ ADSL2+/VDSL2/G.Fast network.
Page 9: Figure 1.1 - Home Network Overview
Figure 1.1 - Home Network Overview Sunrise Internet Box User Manual Page 9...
Page 10: Composition Of Sunrise Internet Box Pack
1.2 Composition of Sunrise Internet Box pack The Sunrise Internet Box pack is composed of the following elements (current content may vary): Sunrise Internet Box gateway 1 DSL RJ11/11 line cable used to connect your Sunrise Internet Box to your...
Page 11: Minimum) Prerequisites
1.3 (Minimum) prerequisites Using the Sunrise Internet Box requires a minimum of: • Internet access (xDSL or Fiber) • a power socket • a computer equipped with: a Wi-Fi 802.11n or 802.11ac interface, an Ethernet interface (10BASE-T or 10/100BASE-T or 10/100/1000BASE-T).
Page 12: Description And Hardware Installation Of The Sunrise Internet Box
2 Description and hardware installation of the Sunrise Internet Box 2.1 Description The following figure gives an overview of the Sunrise Internet Box. Figure 2.1 - Overview of the Sunrise Internet Box Sunrise Internet Box User Manual Page 12...
Page 13: Connectors And Buttons
2.1.1 Connectors and buttons Marking Meaning Top view Short press (less than 2s) to switch the Sunrise Internet Box to paging mode. DECT Long press (more than 2s) to switch the Sunrise Internet Box to DECT pairing mode. Short press (less than 5s) to enable/disable Wi-Fi function.
Page 14: Leds
2.1.2 LEDs The following table describes the meanings of the LEDs on the front panel of the Sunrise Internet Box: Status Meaning DSL Up / Fiber (SFP or WAN) mode activated Steady • DSL signal found / synchronization in progress Blinking •...
Page 15 If the Wi-Fi LED is blinking during operation, the following measures - in the order described here - may help to solve the problem: 1. try to optimize the position of the Internet Box: free- standing, away from microwave ovens or other sources of interference such as aquariums, baby monitors or radiators 2.
Page 16: Connecting The Ports Of Your Sunrise Internet Box
2.2 Connecting the ports of your Sunrise Internet Box Figure 2.2 - Interconnection of ports of Sunrise Internet Box Page 16 Sunrise Internet Box User Manual...
Page 17: Installation Safety Instructions
The Sunrise Internet Box can be placed on a desktop. • Do not expose the Sunrise Internet Box to strong sunlight or place it near a substantial source of heat. • Do not place the Sunrise Internet Box in an environment where it could be subjected to considerable steam condensation.
Page 18: Installing Your Sunrise Internet Box
Sunrise Internet Box. Connect the other end of the cable as shown in part 2.2 2.4.2 Connecting your phone Connect a traditional analog telephone set to the TEL 1 socket of your Sunrise Internet Box as shown below in Figure 2.3 Figure 2.4...
Page 19: Powering Up
Connect the other end of the power adapter lead to a nearby power outlet. Press on the button to turn the device ON. The power central LED (above Sunrise logo) will light up. The LED blinks during the establishment of the DSL link, then steadies. The LED becomes steady when Internet connection has been created successfully.
Page 20: Connecting A Set Top Box (Stb) To Your Sunrise Internet Box
2.4.4 Connecting a Set Top Box (STB) to your Sunrise Internet Box 2.4.4.1 Via Ethernet cable Note For connection of your TV set with the Set Top Box, refer to the manufacturer's documentation. Please also see Sunrise TV Box installation guide for recommended ways of installation.
Page 21: Default Configuration
Press for longer than 10 seconds on the “Wi-Fi” button on the top of the Sunrise internet Box device. It will initiate the Sunrise Internet Box easy-pairing mechanism over Wi-Fi with Sunrise TV Box. No Ethernet cables are needed.
Page 22: Default Configuration For The Local Network (Lan)
2.5.2 Default configuration for the local network (LAN) The following table details the values of the principal LAN parameters of your Sunrise Internet Box (ETH1 to ETH4): LAN characteristics Value State PORT1 IP address PORT2 IP address 192.168.1.1/24 PORT3 IP address...
Page 23: Information / Configuration
PORT1 PORT4 (computer, tablet, etc.). Your Sunrise Internet Box is then configured using a simple Web browser (e.g. Microsoft Edge). Note The Sunrise Internet Box's DHCP server function is activated by default with an address range defined as indicated in Sub-section 3.3.2.
Page 24 To log out of the web interface. To change the color of the buttons in the web interface. Here you will find the devices that are connected to your Sunrise Internet Box. By clicking on the device icons, you can access the configuration menu for each.
Page 25 Mark Description Here you will find the parameters to control and configure your Sunrise Internet Box. • The menu My Sunrise Internet Box allows you to configure general settings. For more information, consult the Section Device configuration (see Sub-section 3.3).
Page 26: Recommendations
Click on this button to remove a selected object from a list. Click on this button to save the entry in the Sunrise Internet Box's non-volatile (flash) memory. Note: This value will be taken into account immediately. No need to restart your Sunrise Internet Box.
Page 27: Device Configuration
3.3 Device configuration The device settings are accessible from the welcome screen by clicking on My Sunrise Internet Box. This Section contains the following menus: • Device Info (see Sub-section 3.3.1) • DHCP (only in expert mode; see Sub-section 3.3.2) •...
Page 28: Device Info
3.3.1 Device Info 3.3.1.1 General This menu lets you display basic information about your Sunrise Internet Box. Objective: • In the Device Info menu, select General. The following screen opens: Note For your information and for possible inquiries from the customer hotline, you will find the currently installed software version (also called "firmware") in the corresponding section.
Page 29 3.3.1.2 Statistics This menu is used to display all the Sunrise Internet Box's statistics. This Objective: menu contains information about: • • • • xDSL 3.3.1.3 DHCP Leases This menu is used to display all the computers that obtained an IP address Objective: from the Sunrise Internet Box's DHCP server.
Page 30: Dhcp
(e.g. WLAN, telephony). Experience has shown that more than 100 devices can be connected simultaneously using the various connection options. 3.3.2 DHCP The DHCP menu of your Internet box allows you to assign an IP address to each Objective: device connected to your local network. •...
Page 31 • In the My Sunrise Internet Box menu, select DHCP. The following screen opens: Sunrise Internet Box User Manual Page 31...
Page 32 After changing the configuration of e.g. the IP Address and/IP Pool range, you have to click on “Apply” and reboot the Sunrise Internet Box (or disconnect all the devices from the SIB and reconnect) in order to ensure that the changes are executed and all the connected devices receive a new IP as just configured.
Page 33 Static IPv4 address attributed to your device. IPv4 address Important After defining a static IP address to a Client of your Home Network, you have to click on “Apply” in order to ensure that the changes are executed. Sunrise Internet Box User Manual Page 33...
Page 34: Dns
IP-addresses of Internet pages (like www.sunrise.ch) into machine readable IP-addresses. For everyday use, these servers are automatically configured and managed by Sunrise. If you change the DNS settings, please be aware of the potential restrictions in the Note below.
Page 35: Dyndns
3.3.4 DynDNS Enables a web surfer to access your Sunrise Internet Box (with no fixed IP address but Objective: only a DNS entry) through a dynamic DNS provider such as, for example, dyndns.org. • In the My Sunrise Internet Box menu, select DynDNS. The following screen opens:...
Page 36: Route
AND/OR available WAN interface, and then add the entry to the routing table. • In the My Sunrise Internet Box menu, select Route. The following screen opens: Page 36 Sunrise Internet Box User Manual...
Page 37 To add or delete a routing setting Options To apply the settings, follow these steps: • Fill in the editable fields. • Click on the Apply button. Note Operation with 30 simultaneously activated static routes was successfully tested. Sunrise Internet Box User Manual Page 37...
Page 38: Monitor
3.3.6.1 Quick View This menu allows you to display the bandwidth history for each connected device. Objective: • In the My Sunrise Internet Box menu, select Monitor > Quick view. The following screen opens: Field Meaning List of devices.
Page 39: Media
3.3.7 Media This menu lets you configure the shared services (DLNA and SAMBA) of your Sunrise Objective: Internet Box. • In the My Sunrise Internet Box menu, select Media. DLNA settings Use DLNA for sharing multimedia content from a USB mass storage device with all connected devices on your local network.
Page 40 This service allows you to share the content of USB memory devices (key, etc.) with all users connected to the Sunrise Internet Box. To do this, the user must copy the link indicated on the screen into the browser address bar.
Page 41: My Media
For larger collections, it is recommended to use a dedicated storage device in your home network (e.g. NAS). Depending on your web browser, playing may require further configuration of the web browser. Sunrise Internet Box User Manual Page 41...
Page 42: Auto-Dimming
Note The adjustment of the LED brightness can also be done with the Wi-Fi and DECT buttons located on the top of the Sunrise Internet Box. Simultaneously pressing on the Wi-Fi and DECT buttons will disable the auto-dimming function. Consecutively pressing on these buttons will switch between the three manual states for LED brightness.
Page 43: Maintenance
Important The existing configuration is completely overwritten. • Save all the modifications made to the current configuration and restart the Sunrise Internet Box with its new parameters. • In the My Sunrise Internet Box menu, select Maintenance > Resets. The following screen...
Page 44 Click on the Reset button, and the following screen appears: • Click on the Yes button if you really want to reset to the factory configuration. Once the reset is performed, the Internet Connection menu appears. Page 44 Sunrise Internet Box User Manual...
Page 45 Backup the current configuration to a file. • Restore a saved configuration. • In the My Sunrise Internet Box menu, select Maintenance > Backup & Restore. The following screen opens: To back up the current configuration: • Click on the Backup configuration button; the following screen appears: •...
Page 46 The remaining settings have to be configured manually again after reset. 3.3.10.3 Internet Time (NTP) This menu lets you display the date and time used by your Sunrise Internet Box, Objective: which is delivered automatically by an NTP (Internet Time) server after connection to the Internet.
Page 47 3.3.10.4 Logs This menu is used to view and/or configure the events that occur on your Sunrise Objective: Internet Box. • In the My Sunrise Internet Box menu, select Maintenance > Logs. The following screen opens: Sunrise Internet Box User Manual...
Page 48 Select the appropriate severity from the scroll down list. All the events with this severity, or a higher severity, will be saved to your Sunrise Internet Box's non-volatile (flash) memory. The severities are classified in increasing order of importance.
Page 49 3.3.10.5 Internet Utilities This menu is used to test the behavior of your Sunrise Internet Box using several tools. Objective: • In the My Sagemcom Box menu, select Maintenance > Internet Utilities. Ping The ping tool shows how long it takes for packets to reach the host.
Page 50 Enter the IP address of the target. • Click on the Test button. 3.3.10.6 Health Check This menu is used to perform diagnostics on your Sunrise Internet Box. Objective: • In the My Sunrise Internet Box menu, select Maintenance > Internet Utilities.
Page 51 Checks if several devices have the same IP address. This can Tests for IP happen if you have configured a device with a static address that address conflict also belongs to the dynamic range. Test Ethernet Test for faults in Ethernet cables cables Sunrise Internet Box User Manual Page 51...
Page 52: Access Control
This menu is used to create and manage access time for all devices that are connected Objective: to the Sunrise Internet Box via LAN or WLAN. By default, all devices have access to the Internet all the time, but you can define days and time slots where your devices should be able to access or the Internet or not by selecting them in the table below.
Page 53 Configure the time restriction for each day of the week. Note Allow all: Internet access is always authorized. Deny all: Internet access is not allowed. • Click on the Apply button to save the configuration. Sunrise Internet Box User Manual Page 53...
Page 54 This menu is used to create and manage URL access restriction for all devices that are Objective: connected to the Sunrise Internet Box via LAN or WLAN. • In the Access control menu, select Parental Control > URL Filter. The following screen opens...
Page 55: Port Forwarding
(LAN) via the Internal ports. This Section contains the following menus: • Add rule • Games and Applications 3.4.2.1 Add Rule • In the Access Control menu, select Port Forwarding > Add Rule. The following screen opens: Sunrise Internet Box User Manual Page 55...
Page 56 • Select Other, enter the name of the server you want to connect to in the field, then: Complete the ID Host of your computer's IP address (this is attributed by your Sunrise Internet Box's DHCP server). Fill in the External Port, Internal Port, External host and Internal host and Protocol fields.
Page 57 The following diagram contains an example: The "Delta Force 2" service is available on your computer via the external port 3568 (WAN side) and via the internal port 3568 (LAN side). Sunrise Internet Box User Manual Page 57...
Page 58 The game or application is added to the list. Note From the list, you can perform the following actions: • Activate or deactivate the rule using the ON/OFF button, • Delete the rule by clicking on the button. Page 58 Sunrise Internet Box User Manual...
Page 59: Port Triggering
Protocol: Transport protocol (TCP or UDP) • Port Range: A port range contains a Start port (From) and an End Open port (To). Note: A single port is characterised by an identical start port and end port. Sunrise Internet Box User Manual Page 59...
Page 60 The following diagram contains an example: Using the "Trigger" 3568 port (WAN side), the "Delta Force" service server triggers the opening of port range 3100 to 3999 for your computer to access this service. Page 60 Sunrise Internet Box User Manual...
Page 61: Firewall
3.4.4 Firewall The Sunrise Internet Box has a built-in firewall that helps you protect devices on the Objective: local network against hacking and other security threats. • In the Access control menu, select Firewall. The following screen opens: • Choose the desired security level from the options below.
Page 62 • Click on Custom button. Page 62 Sunrise Internet Box User Manual...
Page 63 • Modify the rule by clicking on the button. • Delete the rule by clicking on the button. Note The operation with 50 simultaneously activated filter rules within the firewall was tested successfully. Sunrise Internet Box User Manual Page 63...
Page 64: Ipv6 Pinhole
Select one of the connected terminals from the list Device Permanent IPv6 address of the device on which the pinhole is active IP(v6)-address Note Please check regularly if you still need IPv6 pinholes and delete/deactivate them again. Page 64 Sunrise Internet Box User Manual...
Page 65: Dmz
Enter the IP address of a server to activate the "DMZ" and then access it directly from the Internet. Local host Note: Click on the Apply button to confirm the address or its deletion. Note The feature DMZ zone is deactivated by default. Sunrise Internet Box User Manual Page 65...
Page 66: Ipv6 Dmz
IPv6 address. • In the Access Control menu, select IPv6 DMZ. The following screen opens: The feature IPv6 DMZ zone is deactivated by default Page 66 Sunrise Internet Box User Manual...
Page 67 Enter the IPv6 address of a server to activate the DMZ and thus allowing access to the server directly from the Internet. IP(v6)- Note: Click on the Apply button to save or delete the Address address. Sunrise Internet Box User Manual Page 67...
Page 68: User
If you have forgotten the new password, you can only access the user interface of the Sunrise Internet Box again after resetting it to factory default (see section A.7). Page 68 Sunrise Internet Box User Manual...
Page 69: Remote Access
Allows definition of the authorized devices. Add IP Address You can configure an IP address or the network that contains or Network the authorized device. a. Use this option when remote access is authorized via WAN. Sunrise Internet Box User Manual Page 69...
Page 70: Vpn (Virtual Private Network)
3.4.10.1 Configuration of RoadWarrior on your Internet Box Objective: This section describes the necessary steps to prepare and enable the VPN feature on your Sunrise Internet Box in order to connect Clients (so called RoadWarriors) to it in a second stage. •...
Page 71 VPN-client software (e.g. your smartphone, tablet, PC) • Once at least one active user is defined, please enter a “Preshared Key” and enable the VPN- Server of your Sunrise Internet Box by clicking on the “OFF” button. Sunrise Internet Box User Manual Page 71...
Page 72 Also note that we highly recommend to define a preshared-key that is different from the password of the user! • For illustration, the status of an Internet Box with the VPN-Server enabled looks as follows: Page 72 Sunrise Internet Box User Manual...
Page 73 Under Username, enter the RoadWarrior username that you want to use for this VPN connection Note: you can use one username for connecting to your Sunrise Internet Box from different devices simultaneously. Under Password, enter the password set for the respective RoadWarrior User.
Page 74 Under “Account Name”, enter the RoadWarrior username that you want to use for this VPN connection Note: you can use one username for connecting to your Sunrise Internet Box from different devices simultaneously. Under Password, enter the password set for the respective RoadWarrior User Note: Depending on the MacOS version, password could also be in “Authentication Settings”...
Page 75 Two different sites/locations o Site 1: Teststrasse 1, Zürich o Site 2: Teststrasse 2, Zürich b) In both sites a Sunrise Internet Box needs to be connected to the internet o Site 1 => SIB1S1 o Site 2 => SIB1S2...
Page 76 Note: Local and remote subnet should not overlap to make VPN Net2Net work Subnet mask of the remote SIB Remote Subnet Mask • After entering the information about the remote Internet Box, please click on “Apply”. Page 76 Sunrise Internet Box User Manual...
Page 77 • Enter the Preshared Key for the VPN connection Note: The Preshared Key must be the same for the local and the remote Internet Box (SIB1S and SIB1S2) • Click on “OFF” to enable the Net-to-Net VPN connection Default Field...
Page 78 Internet Box (SIB1S2). • After successful configuration of SIB1S1 and SIB1S2 and activation of Net-to-Net on both Gateways, the Status is “Enabled” (please refresh the page in your browser in order to see the change of the status): 3.4.10.5 Configuration example for VPN Net-to-Net connection for local and remote...
Page 79 The RoadWarrior connection is established, but I Phone) is connected to a Router that uses the cannot access local/remote devices (e.g. NAS, same subnet as the Sunrise Internet Box you Mediaservers, Router GUI). want to establish a VPN connection to, you can only access either the local or the remote IP addresses that are used in both networks.
Page 80: Internet Connection
3G/LTE Backup (see Sub-section 3.5.2) • Traffic speed monitoring (see Sub-section 3.5.3) 3.5.1 Basic Use this menu to check your Sunrise Internet Box IP settings (IP address, DNS) Object: received from the network. • In the Internet Connectivity menu, select Basic and then IPv4. The following screen opens:...
Page 81 Meaning The DHCP connection type Connection type The Addressing type used. Either “Static” (Sunrise Internet Box will always use the same IP-address to connect to the internet Addressing type provider) or “DHCP” (an IP range of addresses will be used to connect to the Internet provider) Here you can see the IPv4 address.
Page 82 The reserved IPv6 address range for devices connected to the Delegated Prefix Sunrise Internet Box (cannot be modified) CPE LAN IPv6 Here you can see the Ipv6 address of the Sunrise Internet Box in the local network (cannot be modified) Address CPE WAN IPv6...
Page 83: Lte Backup
Objective: 3G/LTE Backup: The following screen opens: Plug the 3G/LTE USB stick into one of the USB ports on the Sunrise Internet Box. The feature 3G/LTE back up is enabled by default once you have connected the USB stick. There is nothing more for you to do.
Page 84: Traffic Speed Monitoring
3.5.3 Traffic speed monitoring This menu is used to indicate the synchronization speed between the Sunrise Objective: Internet Box and the provider network. • In the Internet Connection menu, select Traffic Speed Monitoring. The following screen opens: Page 84 Sunrise Internet Box User Manual...
Page 85: Ethernet Service
Your Sunrise Internet Box implements the DHCP (Dynamic Host Configuration Protocol) server, relay and client functions in accordance with RFC 2131 and RFC 3132, whereas the computer connected directly to the Sunrise Internet Box or via a local network by its LAN interface implements only the DHCP client function.
Page 86 To obtain the status of the DHCP server: Open your browser. Enter the Sunrise Internet Box’s IP address (by default http://192.168.1.1 or http://sunrise.box). In the login screen that appears, enter your password. By default, the initial password is indicated on the label of the product.
Page 87 Elements in the Section LAN / DHCP Field Meaning/Action Default value Name assigned to your Sunrise Internet Box. sunrise Host name Select from the relevant drop-down list: • 176.16.0.0/12 Network Range • 192.168.0.0/16 • 10.0.0.0/8 IP Address Enter the address of your local network.
Page 88: Status Of The Ethernet Connections
3.6.2 Status of the Ethernet connections From the item Ethernet on the home screen, click on the button to access the status of the Ethernet ports. Page 88 Sunrise Internet Box User Manual...
Page 89: Information And Configuration Of Connected Devices
The DHCP server will always supply the same IP address to the device. MAC address of the device. MAC address Manufacturer of the connected device. Manufacturer Click on the Apply button to save the new settings. Sunrise Internet Box User Manual Page 89...
Page 90 3.6.3.2 Firewall The Sunrise Internet Box has a built-in firewall that helps protect your devices on the Objective: local network against hacking and other security threats. For more information about the configuration of this function, refer to the Firewall description (see section 3.4.4).
Page 91: Wi-Fi Service
Wi-Fi signals (i.e. channels 52 to 64 and 100 to 140), your Internet Box regularly scans frequencies that are also used for other applications, such as weather radar. These channels are usually less crowded and will allow Wi- Fi clients who support the same technology to benefit from higher throughput and better coverage.
Page 92: Basic
3.7.1 Basic This menu is used to configure the basic parameters of your wireless network (WLAN) Objective: 802.11. • In the Wi-Fi xGHz menu, select Basic. The following screen opens: Page 92 Sunrise Internet Box User Manual...
Page 93 When this box is checked, the wireless network is visible by all devices. Visible This is the radio channel used by the Sunrise Internet Box and its Wi-Fi clients to communicate with each other. This channel must be the same for the Sunrise Internet Box and all of its Wi-Fi clients.
Page 94: Security
You may display your password by checking the Show Note: Password box. a. This setting enables all users of the Wi-Fi network to connect themselves with the Sunrise Internet Box. It is not recommended to operate a Wi-Fi network without any encryption. Page 94...
Page 95: Wi-Fi Guest Access
Sunrise Internet Box (e.g. printer, NAS, ...) or services provided (e.g. media server). It is not possible to access the user interface of the Sunrise Internet Box via this Wi-Fi Guest Access.
Page 96 There is no WPS function (Wi-Fi automatic assignment) for the guest access. By default, the password printed on the bottom of the Sunrise Internet Box is also the default one for guest access. If you want to provide the guest access,...
Page 97: Wps
Press on Wi-Fi-Protected setup button on the Interface (or hold down Push button (more than 5s) the Wi-Fi button on the top of the Sunrise internet Box), then on the WPS button of your device. Sunrise Internet Box User Manual...
Page 98: Statistics
3.7.5 Statistics This menu is used to display all the Wi-Fi statistics of the wireless network. Objective: • In the Wi-Fi xGHz menu, select Stats. The following screen opens: Page 98 Sunrise Internet Box User Manual...
Page 99: Mac Filter
3.7.6 Mac Filter This menu is used to enable or deny access of devices to the wireless network of the Objective: Sunrise Internet Box based on their MAC addresses. • In the Wi-Fi xGHz menu, select Mac Filter. The following screen opens: Select the MAC filtering mode: a) If you choose “Allow all”: No filtering will be applied.
Page 100: Wi-Fi Scheduling
Click on the Apply button to save the configuration. The WLAN timer settings affect all Wi-Fi frequencies (2.4 and 5GHz). If WLAN is deactivated, a Sunrise TV Box connected via WLAN will not work. Important Changing the Wi-Fi manually by either pressing the Wi-Fi button on the top of the Internet Box or changing the status as per Section 3.7.1 deactivates...
Page 101: Wireless Environment
Depending on the configuration in progress, the button Go to Wi-Fi 5 GHz or Go to Wi-Fi 2.4 GHz appears on the page. This button allows you to quickly switch between Wi-Fi 5 GHz mode and Wi-Fi 2.4 GHz mode. Sunrise Internet Box User Manual Page 101...
Page 102: Voice Service
3.8 Voice service 3.8.1 “Voice settings 3.8.1.1 Telephone Matrix Your Sunrise Internet Box can support up to 5 voice phone lines (5 SIP accounts) Objective: provided by Sunrise. Each phone set connected to your Sunrise Internet Box (either DECT handset or phone set connected to TEL1 or TEL2 connector) can be associated with one or more phone lines.
Page 103 Handset1. Note Your Sunrise Internet Box has a built in DECT base station that supports up to 5 concurrently connected handsets. It supports up to 5 calls simultaneous: 3 calls on your DECT handsets and 2 additional calls on your FXS ports.
Page 104 : to remove a rule Action : to edit a rule Existing call forwarding of the type "Busy" or "Not Note: responding" cannot be deleted. However, you can edit or deactivate them. Page 104 Sunrise Internet Box User Manual...
Page 105 Call Blocking This menu is used to block incoming calls to your Sunrise Internet Box. Objective: • Click on the Expert Mode in the Top Menu to activate the Expert Mode for calling. • Click on the button to access the Voice ports, then select Call Settings and click on Call Blocking.
Page 106 As an example, it is possible to block up to 23 numbers with 10 digits each (whereas the total amount is limited to 230 digits). The maximum length of each phone number is 15 digits. Page 106 Sunrise Internet Box User Manual...
Page 107: Line Settings
The call history list shows all the events that occurred on the current Call History line (incoming calls, missed calls, outgoing calls). Click on the button to update the list. Refresh Clear history Click on the button to delete all events in the list. Sunrise Internet Box User Manual Page 107...
Page 108: Dect Settings
3.8.3 DECT settings The Sunrise Internet Box has an integrated DECT base that allows pairing of up to 5 Objective: handsets. 3.8.3.1 Basic This menu lets you display the basic function of your DECT base. Objective: • Click on the button to access the DECT settings, then select Basic.
Page 109 In the welcome screen, the status of the DECT is indicated with the 2 following icons: Enable DECT : DECT on. : DECT off. The steady "DECT" LED on the front of the Sunrise Internet Box Note: shows that the wireless network (Wi-Fi) is activated. Status of the DECT connection. Status Below, the number of connected handsets is displayed.
Page 110 Firmware upgrade status for the DECT Base Station. upgrade status 3.8.3.3 Scheduling / DECT-Scheduling In this menu you can set specific times for switching the DECT base on the Sunrise Objective: Internet Box on and off. Further information on configuring this feature can be found in the description of the DECT Scheduling (see section 3.8.7).
Page 111: Dect Setup
This chapter deals with the description and setting up the DECT (Digital Enhanced Cordless Telephone) Voice High definition for use. Your Sunrise Internet Box has an integrated DECT wireless digital base, which allows you to access the calling services of your Sunrise Internet Box. The DECT telephone is compatible with the "Voice High Definition"...
Page 112: Figure 3.2 - Xdsl Line / Telephone Set / Power Supply Connection (Partial Local Loop Unbundling)
Partial local loop unbundling Classic „POTS“ telephone only operated in FXS/FXO-modes Figure 3.2 - xDSL line / telephone set / Power Supply Connection (Partial local loop unbundling) Page 112 Sunrise Internet Box User Manual...
Page 113 Search for the Pairing mode in the settings of your DECT handset and enable pairing mode there as well. You must enable pairing mode on your Sunrise Internet Box and the DECT handset within Note: less than 2 min. Otherwise, pairing will fail and you will have to re-start pairing again.
Page 114 3.8.4.3 Operation You have finished connecting the DECT. To configure SIP calling on your Sunrise Internet Box with embedded DECT, refer to the following Section. Page 114 Sunrise Internet Box User Manual...
Page 115: Dect Handset Settings
In the Voice Ports map, select the DECT network map handset to configure. • Click on Advanced. The following screen opens Field Meaning/Action International Portable Equipment Identity (IPEI). The identification IPEI number of your handset. Name of standard used. Standard Sunrise Internet Box User Manual Page 115...
Page 116: Calling Operations
The operations described in this Section may also be performed from the phone menu. 3.8.6.1 Internal calls You can make internal calls between the phones registered on your Objective: Sunrise Internet Box. To make an internal call, use the following table: To call Action Enter "**1" in the keypad. FXS1 Enter "**2"...
Page 117 #21# Call Forward Unconditional (all calls) deactivation *67*<targetNumber># Call Forward On Busy activation #67# Call Forward On Busy deactivation *61*<targetNumber># Call Forward On No Answer activation #61# Call Forward On No Answer deactivation Sunrise Internet Box User Manual Page 117...
Page 118: Dect Scheduling
3.8.7 DECT Scheduling This menu is used to manage DECT scheduling in order to schedule the powering off Objective: and on of the DECT interface of the Sunrise Internet Box. • In the DECT menu, select Scheduling. The following screen opens: To set a schedule for your DECT interface, proceed as follows: •...
Page 119: Dect Eco Mode
This menu is used to manage DECT power consumption and radio emissions of your Objective: Sunrise Internet Box. Select the Eco mode for the DECT devices paired with the Sunrise Internet Box and present in the Telephone Matrix. In this case, power consumption and radio emissions are reduced.
Page 120: Busy On Busy
3.8.9 Busy on Busy This Section explains how to enable the Busy on Busy feature on a Sunrise telephone Objective: line (SIP account). The end user can enable the Busy on Busy feature on each of their active lines. When the feature is enabled, the caller will hear a busy tone instead of a ringing tone when a call is already conducted on that line.
Page 121: Usb Service
3.9 USB service This field only appears when one USB drive is connected to the Sunrise Internet Box. 3.9.1 USB device 3.9.1.1 Device Info This menu provides some information about the USB devices connected to the Objective: Sunrise Internet Box.
Page 122: Printer Sharing
This Section describes how to use a USB printer connected on the Sunrise Objective: Internet Box from a LAN PC. Print sharing is available on the Sunrise Internet Box. It is based on the IPPrint Introduction: protocol. All printers should be compatible as long as their drivers are available and installed on the LAN PC.
Page 123 If your page was successfully printed, you are now ready in this second step to connect the Printer to the Sunrise Internet Box. • Connect the USB cable from the Printer to one of the USB ports on your Sunrise Internet Box. • Make sure the Printer is powered on.
Page 124 • Click on “The printer that I want isn’t listed.” The following screen opens: Page 124 Sunrise Internet Box User Manual...
Page 125 • Click on “Select a shared printer by name” and enter the following value. http://192.168.1.1:631/Printers • Click on the “Next” button. The following screen opens: Sunrise Internet Box User Manual Page 125...
Page 126 The following screen opens: • Click on the “Next” button. The following screen appears. You can print a test page and click on the “Finish” button. You are now ready to use your Printer. Page 126 Sunrise Internet Box User Manual...
Page 127: Services
(up to 5 lines /answering machines). The language for the answering machine will be the same language as the one chosen on the welcome screen of the Sunrise Internet Box. The principle is as follows When a call is transferred to the voice mailbox for the line, the caller will hear a greeting message, depending on the situation and the configuration.
Page 128 "Sorry, your mailbox is full. Please delete some messages" is played. If no message(s) have been recorded, the message "You have no messages" is played. This message is also played after you delete the last saved message. Page 128 Sunrise Internet Box User Manual...
Page 129 90-second message on your answering machine. Default language The languages available are English, German, French and Italian Select the total length of voice mail messages (in seconds, up to 90 Record length seconds) here. Sunrise Internet Box User Manual Page 129...
Page 130 Select which type of greeting you want the caller to hear when the Record mode answering machine is enabled here. To create a customized greeting through the Sunrise Internet Box interface: You can upload an audio file by clicking on “Custom” in the greeting only mode (permitted format is: Wav, Mono, 8 bit, frequency of 8000/16000 kHz or MP3, 128 kbit/s (CBR), maximum file size each: 1 MB).
Page 131 Please double check this folder in case it is not received in your inbox. Note You must enter your email address in the “Mailbox settings” menu. Valid characters are: A-Z a-z 0-9 and .!#$%&'*+-/=?^_`{|}~ Sunrise Internet Box User Manual Page 131...
Page 132: Phonebook
3.10.2 Phonebook 3.10.2.1 Contacts You can create a phonebook in your Sunrise Internet Box and share it with all Objective: connected phones. You can create your contacts or import them from external sources (file or web server). • To access the phonebook, click on Phonebook from the welcome screen. The following screen...
Page 133 This menu shows the list of: Objective: • missed calls • incoming calls • outgoing calls • To access the call log, click on Phonebook from the welcome screen. Then select Call log. The following screen opens. Sunrise Internet Box User Manual Page 133...
Page 134 Duration of the call. Duration Press on to call this number back. Call Note The maximum number of entries in each call log is 10 per log type (incoming and outgoing) and by telephone number. Page 134 Sunrise Internet Box User Manual...
Page 135: My Cloud
3.10.3 My Cloud This menu is intended to let you configure access to the cloud service Dropbox. This Objective: feature is currently under development and will be provided in a future release. Sunrise Internet Box User Manual Page 135...
Page 136: Internet Access Service
4 Internet access service Your Sunrise Internet Box has been designed to enable you to access the Internet as easily as possible. Most of the Sunrise Internet Box's parameters are already set: • It is configured by default as a DHCP server.
Page 137: Fiber Mode
Connect your Sunrise Internet Box to an external fiber network using the SFP port. To do this, you must plug an SFP module (not provided with the Sunrise Internet Box) into the SFP port of the Sunrise Internet Box. This optical interface allows you to share your connection to the Internet between all the computers on the LAN (Local Area Network) or WLAN (Wireless Local Area Network).
Page 138: Connection Of Your Sunrise Internet Box Using Sfp Port (Optional)
5.1 Connection of your Sunrise Internet Box using SFP port (optional) Insert the SFP module into the SFP port and carry out the connection as shown in the figure below. Optical wall socket SFP-module (option) Television set VoIP telephone set identified by a phone number given by your ISP.
Page 139: Description And Connection Of Your Sunrise Internet Box Using Wan Ethernet Port
5.2 Description and connection of your Sunrise Internet Box using WAN Ethernet port Connect the equipment as shown in the figures below. Sunrise Internet Box User Manual Page 139...
Page 140 Carry out the connection as shown in the figure below. Optical wall socket Converter Television set VoIP telephone set identified by a phone number given by your ISP. Set-Top-Box (STB) Computer Page 140 Sunrise Internet Box User Manual...
Page 141: Annex A - Troubleshooting
Front panel LEDs § A.3 • The "Diagnostics" tool § A.4 • Interpreting the lights § A.5 • Re-initializing your Sunrise Internet Box § A.6 • Resetting to the factory configuration § A.7 Sunrise Internet Box User Manual Page 141...
Page 142: Checking The Dhcp Configuration On Your Device
The “Internet Protocol Version x (TCP/IPvx) Properties” screen appears. Select the General tab, then the "Obtain an IP address automatically" case and the "Obtain the addresses of the DNS servers automatically" case. Click on OK to confirm your choice. Page 142 Sunrise Internet Box User Manual...
Page 143 Click on the Spotlight Search Icon at the top left of your screen Type “System Preferences” and click on the resulting entry In the new “System Preferences” window, click on the “Network” icon: Sunrise Internet Box User Manual Page 143...
Page 144: Checking The Assignment Of An Ip Address
Mac OS® X operating system versions may be slightly different. Many sources of information are available to help you identify and resolve issues you may experience: • the LEDs on the front panel of the Sunrise Internet Box. • the graphical User Interface (http://192.168.1.1).
Page 145: Front Panel Leds
A.3 Front panel LEDs Note When the Sunrise Internet Box is switched on, the LED on the front panel is white. Status Meaning DSL Up / Fiber (SFP or WAN) mode activated Steady • Blinking DSL signal found / synchronization in progress •...
Page 146 Set Top Box paired via Wi-Fi 5GHz Set Top Box is turned off or there is no TV service activated Power off or normal operation • Firmware upgrade and service from Sunrise ongoing or Blinking • while the reset button is pressed.
Page 147: The "Diagnostics" Tool
If none of the above helps you solve the problem, and you are still having trouble connecting to the Internet, we recommend that you restart your Sunrise Internet Box (see section A.6) and possibly reset it to the factory configuration (see section A.7). You will then need to re-configure your Sunrise Internet Box as a first-time setup.
Page 148: Interpreting The Lights
A.5.2 "Wi-Fi" LED off If this LED is off, this indicates that the WLAN interface of the Sunrise Internet Box is not active. To activate the wireless network, either press the Wi-Fi button on top of the Sunrise Internet Box or access the graphical User Interface (http://192.168.1.1) and check the box "Enable Wireless"...
Page 149 Box does not operate properly. To restart your Sunrise Internet Box, use one of the following methods: Press the Power button located on the left panel of the Sunrise Internet Box. Press it again to switch it back on. Click on the Reboot button on the Maintenance menu. During restarting, the status of the LEDs is the following: •...
Page 150 A.7 Resetting factory configuration If you lose your password or if, after having entered new parameters in your Sunrise Internet Box, you cannot access the Internet nor the Graphical User Interface of the Sunrise Internet Box, you can restore the normal operation with the "factory" parameters via the Restore Default procedure.
Page 151: Annex B - Safety Warnings
Annex B - Safety warnings B.1 Safety warnings The Sunrise Internet Box complies with the EN 60950 Ed December 2001 standard. The safety levels under this standard are as follows: B.1.1 Safety levels based on the case Connectors Position Safety level...
Page 152: Annex C - Environment
•At the collection points that are available locally (drop-off center, selective collection, etc.). In this way, you can participate in the re-use and upgrading of Electrical Electronic Equipment Waste, which can have an effect on the environment and health. Sunrise Internet Box User Manual Page 152...
Page 153: Annex D - Technical Features
• 24.5 Mbit/s transmission rate • Latency Simple (Fast or interleaved) • TX power 12.5 dB • Access impedance 100 Ohms • Range According to standard G.992.1 table Annex • Connection technology RJ11 Sunrise Internet Box User Manual Page 153...
Page 154 Frequency band 2412 MHz to 2472 MHz (ISM band) Maximum transmission • 100mW power • Transmission rate Up to 450 Mbit/s • WPA and WPA2 Safety • Filtering by list of MAC addresses Page 154 Sunrise Internet Box User Manual...
Page 155 Europlug (type C plug) Connection technology • Cord 2 m + jack diam. 3.5 mm Use Connection technology DC Power Supply Input of Sunrise Internet Box • 11 V - 13 V Input voltage • Miniature jack fixed connector diam. 3.5 mm...
Page 156 Flicker and fluctuations • EN 61000-3-3 of voltage • EN 55024 Immunity Radio part for ISM band at 2.4 GHz and 5 GHz • ETR 300 328-2 Transmission 802.11n • ETR 301 893-2 Transmission 802.11ac Page 156 Sunrise Internet Box User Manual...
Page 157 ETH over ATM Configuration • HTTP LAN or WAN port (with specific option) • From ETH and WAN (with specific option) Management • Client by http mode Downloading of version • Via ACS TR69 Sunrise Internet Box User Manual Page 157...
Page 158: Annex E - Glossary
Annex E - Glossary Glossary. Access Configuration List Auto Configuration Server ADSL Asynchronous Digital Subscriber Line Access Point Address Resolution Protocol Continuity Check Complimentary Code Keying CHAP Challenge Handshake Authentication Protocol Command Line Interface Customer Premises Equipment Clear To Send DBPSK Demodulator Baseband Phase Shift Keying DHCP...
Page 159 IGMP Internet Group Membership Protocol IMAP Internet Message Access Protocol Internet Protocol ISDN Integrated Service Digital Network Internet Service Provider L2TP Layer 2 Tunneling Protocol Local Area Network Link Control Protocol Logical Link Control Medium Access Control Media Dependent Interface MAC Encapsulation Routing Maximum Transfer Unit NAPT...
Page 160 Routing Information Protocol RTCP Real-Time Control Protocol Real-time Transport Protocol Sustained Cell Rate SMTP Simple Mail Transfer Protocol SNDCP Sub Network Dependent Convergence Protocol SNAP Sub Network Attachment Point SNMP Simple Network Management Protocol SOAP Simple Object Access Protocol SSID Service Set IDentifier Set Top Box Transmission Control Protocol...
Page 161: Annex F - Connector Technology
Annex F - Connector Technology F.1 Pinouts of the LINE connector The equipment is connected to xDSL using a RJ11 fixed connector (6 pins). Contact N° Signal Meaning Not connected Not connected LINE-A Line A signal LINE-B Line B signal Not connected Not connected F.2 Pinouts of the PWR connector...
Page 162 F.3 Pinouts of the PORT1, PORT2, PORT3, PORT4 and WAN connectors The Ethernet interface is connected to the equipment using a RJ45 fixed connector (8 pins). Contact No Signal D1+ / DA+ D1- / DA- D2+ / DB+ D3+ / DC+ D3- / DC- D2- / DB- D4+ / DD+...

Sunrise Internet Box User Manual

1 Introduction

2 Description and Hardware Installation of the Sunrise Internet Box

3 Information / Configuration

4 Internet Access Service

5 Fiber Mode

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