Axis P1311 User Manual page 43

Browser freezes
Netscape 7.x or Mozilla 1.4 (or later)
can sometimes freeze on a slow com-
puter
Problems uploading files
Limited space
Motion Detection triggers unexpectedly
Changes in luminance
No audio
Incorrect setup
No audio or
very poor audio quality
Audio volume too low/high
Volume settings incorrect
Poor audio quality
CPU overloaded
Unsynchronized audio and video
Distorted audio
Storage/Disk management problems
Video cannot be recorded
SD Card cannot be mounted
For further assistance, please contact your reseller or see the support pages on the Axis website at www.axis.com/techsup
Lower the image resolution.
There is only limited space available for the upload of your own files. Try deleting
existing files to free up space.
Motion detection is based on changes in luminance in the image. This means that if
there are sudden changes in the lighting, motion detection may be triggered mistak-
enly. Lower the sensitivity setting to avoid problems with luminance.
Check the sound card in the PC. Ensure that the mute button is not pressed and the
volume settings are correct.
Check that the correct Audio Input source is selected under Setup > Audio > Source.
Select Microphone for the internal microphone or for a connected external micro-
phone. Select Line for a connected line in source.
The volume of the microphone is either too high or too low. Change the volume for
the microphone in the toolbar on the Live View page.
Reduce the number of listeners and viewers and decrease the image resolution and
compression.
It is recommended that the camera's time setting is synchronized with an NTP Server.
This is enabled under System Options > Date & Time.
Check that the correct Audio Input source is selected under Setup > Audio > Source.
Select Microphone for the internal microphone or for a connected external micro-
phone. Select Line for a connected line in source.
Check that the SD Card is not write protected (i.e., Read only).
If the SD Card cannot be mounted, reformat it and then click Mount.
43
AXIS P1311 - Troubleshooting