Magtek DynaFlex Installation And Operation Manual
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Magtek DynaFlex Installation And Operation Manual

Three-way secure card reader authenticators
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DynaFlex and DynaFlex Pro
Three-way Secure Card Reader Authenticators
Installation and Operation Manual
October 2020
Document Number:
D998200382-10
REGISTERED TO ISO 9001:2015
MagTek I 1710 Apollo Court I Seal Beach, CA 90740 I Phone: (562) 546-6400 I Technical Support: (888) 624-8350
www.magtek.com

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  • Page 1 DynaFlex and DynaFlex Pro Three-way Secure Card Reader Authenticators Installation and Operation Manual October 2020 Document Number: D998200382-10 REGISTERED TO ISO 9001:2015 MagTek I 1710 Apollo Court I Seal Beach, CA 90740 I Phone: (562) 546-6400 I Technical Support: (888) 624-8350 www.magtek.com...
  • Page 2 Microsoft®, Windows®, and .NET® are registered trademarks of Microsoft Corporation. All other system names and product names are the property of their respective owners. DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 2 of 56 (D998200382-10)
  • Page 3 Table 0-1 - Revisions Rev Number Date Notes Oct 9, 2020 Initial release DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 3 of 56 (D998200382-10)

  • Page 4: Limited Warranty

    MagTek’s published specifications. This warranty shall be provided only for a period of one year from the date of the shipment of the product from MagTek (the “Warranty Period”). This warranty shall apply only to the “Buyer” (the original purchaser, unless that entity resells the product as authorized by MagTek, in which event this warranty shall apply only to the first repurchaser).
  • Page 5 MAGTEK’S SOLE LIABILITY AND BUYER’S EXCLUSIVE REMEDIES ARE STATED IN THIS SECTION AND IN THE SECTION RELATING TO MAGTEK’S LIMITED WARRANTY. DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 5 of 56 (D998200382-10)

  • Page 6: Fcc Information

    Testing for compliance with CE requirements was performed by an independent laboratory. The unit under test was found compliant with standards established for Class B devices. DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 6 of 56 (D998200382-10)

  • Page 7: Eu Statement

    SSC. All rights and remedies regarding products and services which have received PCI SSC approval shall be provided by the party providing such products or services, and not by PCI SSC. DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 7 of 56 (D998200382-10)

  • Page 8: Table Of Contents

    About Mounting ........................23 4.4.2 How to Mount DynaFlex ......................23 4.4.3 How to Mount the Charging Cradle ..................24 Configuration ............................26 DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 8 of 56 (D998200382-10)
  • Page 9 Mechanical Maintenance ......................51 Updates to Firmware, Documentation, Security Guidance............51 Developing Custom Software ....................... 52 Appendix A Technical Specifications ....................... 53 DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 9 of 56 (D998200382-10)

  • Page 10: Introduction

    1 - Introduction Introduction DynaFlex and DynaFlex Pro are ready to launch your payment environment to the next level. All DynaFlex products offer an integrated secure card reader authenticator (SCRA) for magnetic stripe cards, EMV chip cards (contact and contactless), and NFC enabled mobile wallets including Samsung Pay, Google Pay, and Apple Pay.
  • Page 11 Optional, specify 2 ea. in order 1000005404 FOOT, BACK, MICROSUCTION, DYNAFLEX for complete replacement 1000005405 FOOT, FRONT, MICROSUCTION, DYNAFLEX Optional, specify in order DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 11 of 56 (D998200382-10)

  • Page 12: Stable And Secure Performance

    They are designed for easy integration into holsters or cases for a custom solution. DynaFlex products are made from molded rubberized black plastic with matching black lens on the face. Custom colors and silkscreened logos are available with a minimum order size.

  • Page 13: About Terminology

    1 - Introduction About Terminology In this document, DynaFlex products are referred to as the device. They are designed to be connected to a host, which is a piece of general-purpose electronic equipment which can send commands and data to, and receive data from, the device.

  • Page 14: Major Components

    1 - Introduction Major Components Figure 1-1 shows the major components of DynaFlex Pro. The lanyard mount point is not visible in the figure. DynaFlex major components are identical to DynaFlex Pro, except the touchscreen and its bezel are replaced with a faceplate showing the contactless indicator logo placed at the optimal contactless landing zone.

  • Page 15: Planning And Preparation

    Logistical Planning  Determine what type of host DynaFlex or DynaFlex Pro will connect to. For a list of supported device types and operating systems, see Table 1-1 on page 11. When planning, be sure to include any additional support or devices required by the host and DynaFlex / DynaFlex Pro, such as physical locations, mounting, power connections, and charging cradles.
  • Page 16 Charging cradles and accessories are available directly from MagTek. Make sure there is an adequate number of USB wall chargers and / or USB ports available for the number of devices you are charging together, and make sure the electrical socket-outlet at a given charging location can support the total load.

  • Page 17: Network Planning

    2 - Planning and Preparation Network Planning Reserved DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 17 of 56 (D998200382-10)

  • Page 18: Handling And Storage

    Do not attempt to disassemble the device.  Do not expose the device to excessive heat or cold (see Appendix A Technical Specifications). DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 18 of 56 (D998200382-10)

  • Page 19: Installation

    Device Inspection. About Host Software In any solution, DynaFlex or DynaFlex Pro is connected to a host, which must have software installed that knows how to communicate with the device, and which is capable of processing transactions. To set up the host to work with DynaFlex or DynaFlex Pro, follow the installation and configuration instructions provided by the vendor of the host or the host software.

  • Page 20: Connecting To A Host

    Figure 4-1 - Connecting DynaFlex to a USB Host or USB Charger To connect DynaFlex or DynaFlex Pro to a USB host or charger using the USB-C port, follow these steps (for reference see Figure 4-1 and section 1.7 Major Components): 1) For best results, use the cable that is included with the device or another cable from Table 1-2 - DynaFlex Accessories on page 11.
  • Page 21 8) After successfully connecting to the host operating system via USB, the device shows Welcome or a customized graphic on the display. DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 21 of 56 (D998200382-10)

  • Page 22: How To Connect Dynapro Go To A Host Via 802.11 Wireless

    4.3.3 How to Connect DynaPro Go to a Host via 802.11 Wireless Reserved 4.3.4 How to Connect DynaPro Go to a Host via the Bluetooth LE Connection Reserved DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 22 of 56 (D998200382-10)

  • Page 23: Mounting

    If your solution design involves custom mounting brackets, contact your MagTek representative to request design advice and assistance from MagTek’s Engineering team. DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 23 of 56 (D998200382-10)

  • Page 24: How To Mount The Charging Cradle

    7) To uninstall, twist the cradle to disengage the mounting feet. To separate two cradles, hold one cradle down and pull gently up on the other. Figure 4-2 - Joining Charging Cradles Into a Charging Bank DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 24 of 56 (D998200382-10)
  • Page 25 4 - Installation Figure 4-3 - Connecting the Charging Cradle and the Device DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 25 of 56 (D998200382-10)

  • Page 26: Configuration

    These settings are documented as Properties in D998200383 DYNAFLEX PRODUCTS PROGRAMMER'S MANUAL (COMMANDS). How to Change the Active Connection Reserved. DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 26 of 56 (D998200382-10)

  • Page 27: Operation

    To move the device from Active mode to Reset Mode, press the recessed switch. DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 27 of 56 (D998200382-10)

  • Page 28: Operation Overview

    DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 28 of 56 (D998200382-10)
  • Page 29 6 - Operation Figure 6-2 - Typical Transaction Sequence DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 29 of 56 (D998200382-10)

  • Page 30: About The Status Leds

    6 - Operation About the Status LEDs DynaFlex provides four RGB LEDs directly below the chip card insertion slot (see section 1.7 Major Components), numbered LED1 through LED4, which report the device’s current operating status.  The meaning of each LED depends on the device’s operating mode. See section 6.1 About Operating Modes and Table 6-1 below.
  • Page 31 LEDs sometimes light for a short time to indicate some process has ended Short time (success or failure) and the device is going to transition to another state soon. Example: Successful card read. DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 31 of 56 (D998200382-10)

  • Page 32: About The Touchscreen Display

     without any clarifying text means the device is not ready for normal operation. OFFLINE DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 32 of 56 (D998200382-10)

  • Page 33: Device Information Page

    Approved PTS Devices. Note that in PCI listings, lowercase “x” is a wildcard meaning ‘any single character.’ Figure 6-4 - Device Information Screen 6.4.3 Connection Status Page Reserved DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 33 of 56 (D998200382-10)

  • Page 34: About Sounds

    6 - Operation About Sounds DynaFlex products have a beeper that provides feedback to operators and cardholders about the internal state of the device:  The device sounds one short beep after it has successfully read a contactless tap, and the cardholder can safely remove the card or device from the contactless landing zone.

  • Page 35: Power Management

    When stored, charge the device for one hour every 6 months to keep the battery chemistry in optimal condition and to ensure it does not completely discharge. DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 35 of 56 (D998200382-10)

  • Page 36: How To Check Battery Level

    6 - Operation 6.6.2 How to Check Battery Level Reserved. DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 36 of 56 (D998200382-10)

  • Page 37: How To Charge The Battery

    To charge the device without an optional charging cradle, connect it to a USB charger, or to a USB host as shown in section 4.3.2 How to Connect DynaFlex to a Host or Charger via USB. For best results, use the cable that is included with the device; it includes shielding at both ends to reduce interference. A full recharge cycle for a completely drained battery depends on how it is being charged.

  • Page 38: How To Power On / Wake Up From Standby Mode / Power Off

    (see section 6.6.7 About Battery Warnings and Automatic Reset). 6.6.6 How to Turn Bluetooth LE Advertising On and Off Reserved. DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 38 of 56 (D998200382-10)

  • Page 39: About Battery Warnings And Automatic Reset

    6 - Operation 6.6.7 About Battery Warnings and Automatic Reset Reserved DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 39 of 56 (D998200382-10)

  • Page 40: About Usb Suspend

    6.6.8 About USB Suspend When the device is connected to a host via USB (see section 4.3.2 How to Connect DynaFlex to a Host or Charger via USB), the host and its operating system can use standard USB functions to put the device into USB Suspend mode to conserve power (see section 6.1 About Operating Modes).

  • Page 41: About Maintenance Reset

    At the end of the automatic maintenance reset, the device powers back on and returns to normal operation. DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 41 of 56 (D998200382-10)

  • Page 42: How To Start A Handheld Transaction Using 802.11 Wireless

    How to Start a Handheld Transaction Using 802.11 Wireless Reserved How to Start a Handheld Transaction Using the Bluetooth LE Connection Reserved DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 42 of 56 (D998200382-10)

  • Page 43: Card Reading

    A transaction generally follows this essential flow: 1) An advanced operator has already made sure DynaFlex or DynaFlex Pro is configured properly and is connected to the host (see section 4.3 Connecting to a Host). When the device is connected to the host via USB and powered by the USB-C connector, the host software may always keep a connection open to the device.

  • Page 44: How To Swipe Magnetic Stripe Cards

    If the cardholder needs to revert to a contactless card or device for payment while a transaction is in process, the operator should cancel the transaction and start again. DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 44 of 56 (D998200382-10)
  • Page 45 6 - Operation Figure 6-5 - Example Card Swipe Screens Figure 6-6 - Swiping a Magnetic Stripe Card DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 45 of 56 (D998200382-10)

  • Page 46: How To Insert Contact Chip Cards

    If the cardholder needs to revert to a contactless card or device for payment while a transaction is in process, the operator should cancel the transaction and start again. DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 46 of 56 (D998200382-10)
  • Page 47 6 - Operation Figure 6-7 - Example Card Insertion Screens Figure 6-8 - Inserting a Chip Card DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 47 of 56 (D998200382-10)

  • Page 48: How To Tap Contactless Cards / Devices

    (for example, with different payment types enabled) or revert to prompting the operator to enter card data manually (see section 6.10 How to Enter Card Information Manually). DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 48 of 56 (D998200382-10)
  • Page 49 Figure 6-9 - Example Contactless Transaction Screens Figure 6-10 – Tapping a Contactless Card / Smartphone Figure 6-11 - Tap Read Is Complete DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 49 of 56 (D998200382-10)

  • Page 50: How To Enter Card Information Manually

    , cardholders should use the tips of their fingers to press and glide PLEASE SIGN against the screen to sign, then press the button. DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 50 of 56 (D998200382-10)

  • Page 51: Maintenance

    DO NOT apply any liquid directly onto the device, to avoid seepage into the electronics. Periodic cleaning of the device’s exterior may be required. To clean the outside of DynaFlex products, including the LCD display, wipe down the device with a soft, slightly damp cloth and then wipe dry with a lint-free cloth.

  • Page 52: Developing Custom Software

    8 - Developing Custom Software Developing Custom Software Custom host software uses the same underlying device command set for all DynaFlex product connection types. This section provides high-level information about communicating with the device via the various physical connection types in various software development frameworks, and provides pointers to available SDKs, which include sample code.

  • Page 53: Appendix A Technical Specifications

    Microsuction feet Supported Mounting Options: Lanyard mount point Card Read Characteristics Magnetic Stripe Reader: Three track bidirectional encrypting reader with MagnePrint DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 53 of 56 (D998200382-10)
  • Page 54 Battery Time, Transactions: Reserved Voltage Requirements: 5 VDC from USB port Current Requirements: 500mA from USB port Data Storage: Not Applicable DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 54 of 56 (D998200382-10)
  • Page 55 ±8kV contact discharge / ±12kV air discharge when properly grounded Vapor Resistance: Not Applicable Reliability Shelf Life: 24 months at 25°C nominal DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 55 of 56 (D998200382-10)
  • Page 56 Battery Shelf Life: 2 years or longer (backup battery) After 500 charge / discharge cycles, battery capacity remains above Battery Cycle Life: 80%. DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual Page 56 of 56 (D998200382-10)

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