Technical Support - Monoprice SB-500 User Manual

Q3: There is no sound.
A3: Verify that you have the correct input selected. Ensure that audio is playing on the
selected input device. Ensure that the cable connecting the audio source device is
securely plugged in at each end.
Q4: The sound is distorted.
A4: Reduce the volume level until the distortion is no longer heard. If using a device
with a variable output level, such as a Bluetooth® connection or the headphones
output of a mobile device, reduce the volume on the source device.
Q5: The unit gets warm after prolonged playback at high volume levels.
A5: This is normal. Either turn the unit off or reduce the volume level.
Q6: Bluetooth® will not connect.
A6: Ensure that Bluetooth is enabled on the mobile device. Press and hold the ►
button on the remote control to delete any existing pairings, then pair your device
with the soundbar again.
Q7: There is poor sound quality when streaming audio over the Bluetooth connection.
A7: Move the Bluetooth device closer to the soundbar to eliminate issues caused by
excessive range.

TECHNICAL SUPPORT

Monoprice is pleased to provide free, live, online technical support to assist you with
any questions you may have about installation, setup, troubleshooting, or product
recommendations. If you ever need assistance with your new product, please come
online to talk to one of our friendly and knowledgeable Tech Support Associates.
Technical support is available through the online chat button on our website
www.monoprice.com or through email by sending a message to tech@monoprice.com.
Check the website for support times and links.
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