Prestan Adult Manikin 2000 Series Use And Care Instruction page 24

SYMPTOM
PRESTAN CPR BLUETOOTH ENABLED APP (continued)
Unable to download
app from Google Play
Store on Android device
Manikin won't connect
to smart device
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TROUBLESHOOTING GUIDE
(Continued)
POSSIBLE ISSUES OR COMMENTS
•
No/Poor Wi-Fi signal
•
Not enough storage on smart device
•
App Store malfunctioning
•
Smart device malfunctioning
•
Smart Device needs updated
•
Setting on Smart Device blocking
download/purchase
•
Smart device battery and/or CPR
Monitor battery may be low
•
Bluetooth (BT) is not enabled or not
available on smart device
•
Smart device too far from manikin
•
Smart device not compatible
•
Smart device / CPR Monitor needs
reset or restarted
•
Smart device not finding CPR
Monitor signal
•
Check Wi-Fi Connection
If unable to get Wi-Fi, make sure the
device has a strong mobile data
connection
•
Clear the cache & data of the Play
Store
•
Restart Android Device
•
Check Storage Space in your Android
Device
•
Check your SD card if your device has
one. Try ejecting and reinserting
card.
•
Change batteries in manikin
•
Make sure BT is enabled on your
Smart Device and you can see the BT
symbol at the top of the screen; If you
do not see the symbol, go into the
settings on your device and enable BT
•
Make
operating distance of approximately
20 feet from the smart device. During
the connection process you may need
to have the devices within 5 feet for
easier connection
Ensure your device is running the
latest version of its operating system.
For Apple devices: Compatible with
iPhone, iPad and iPod touch. Requires
iOS or iPadOS 13.0 or newer.
For
Bluetooth® LE or 5.0 enable device
running Android 5.0 or newer.
24
SOLUTIONS
sure manikin is within
Android devices: Requires
12716-RevB