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Troubleshooting
5.0 TROUBLE SHOOTING
5.1 SYMPTOMS AND REMEDIES
SYMPTOMS
PC SOFTWARE WILL NOT RUN
ERROR1 (Micro SD card not found)
ERROR2 (Micro SD card not formatted properly)
ERROR4 (Cannot find an MP3 to play)
ERROR7 (Cannot Play MP3)
ERROR8 (Fault with Configuration File)
Power switch is illuminated Red but unit doesn't work
Unit will not play MP3 files.
Unit doesn't play an MP3 at the appointed time.
Alarm times have been updated by user but the times don't
change.
5.2 RJ45 cabling configuration for system components
(586A 'Straight through')
System components are connected using "pin to pin" configuration RJ45 data cabling as shown in fig 5.1. When installing
ensure all connections are verified with a LAN cable tester before switching any system component on.
Failure to follow the correct wiring configuration may result in damage to system components.
8
586A
7
6 TX-
Straight Through
5
(both ends)
4
3 TX +
Pins Face Upwards
2 RX-
1 RX+
configuration RJ45 data cabling. When installing ensure all connections
Failure to follow the correct wiring configuration may result in damage to
www.redbackaudio.com.au
Redback® A 4500B Evacuation Controller & Timer
System components are connected using standard "pin to pin"
are verified before switching any system component on.
system components.
The PC software for this product may not run on all PC's.
The .NET framework on the PC has to be updated to
.NET Framework 4. Available for download on the
CHECK Micro SD CARD HAS BEEN INSERTED CORRECTLY
CHECK Micro SD FORMATTED CORRECTLY
CHECK MP3 FILES INSTALLED
CHECK FORMAT OF MP3 (It cannot be WAV or AAC)
MP3 files cannot be "Read Only" See page 9.
Note 1: MP3 files should have the following specifications
for optimum performance. 128kbps, 44.1kHz, 32bit, VBR or
CBR, Stereo (even better as mono).
CHECK CONFIGURATION FILE (Incorrect time??)
The unit is in standby mode. Press the Power/Standby
switch. The unit is ON when the Blue ON LED is illuminated.
Make sure all MP3 files are not "Read Only". See page 9.
This could be caused by MP3 files which are Read Only. The
unit will attempt to play the file but not be able to play it,
hence the MP3 will not be played at the appointed time.
The times are saved to a file named "config.cnf". This file
cannot be named anything else. It must also be saved to
the root folder of the Micro SD card.
Fig 5.1
WARNING
Redback® Proudly Made In Australia 23
REMEDIES
microsoft website.
1 TX+
2 TX-
3 RX +
4
5
6 RX-
7
8
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