Troubleshooting - Kennedy II 42 / JR-42S Manual

Troubleshooting

Symptom
Dim or no flame /
Ember bed / Ceiling
light is not glowing or
dimming
No warm air coming
out of appliance
Appliance turns off and
will not turn on
Remote control does
not work
Heater shuts off automat-
ically
Touch panel/ Remote
Control do not work
08.19.20
Potential Cause
Flame LED's are burnt out or
wire loosing
Ember bed LED's are burnt out
or wire loosing
Ceiling Light LED's are burnt
out or wire loosing
Main circuit board burnt out or
wire loosing
Room temperature is higher
than the appliance setting (if it
is set to room temperature)
Heater is locked out
Heater is burnt out
Appliance is not plugged into
an electrical outlet or the hard
wire connections are not cor-
rect (if applicable)
Appliance has overheated
and safety thermal switch has
tripped
Circuit board is burnt out
Low battery
Room is too warm
The front glass has moved or is
not secured properly
Solution
Inspect the LED's and replace them if
necessary
Inspect the LED's and replace them if
necessary
Inspect the LED's and replace them if
necessary
Inspect the Main circuit board and re-
place if necessary
Reset temperature setting
Unlock heater. See operation section
Inspect the heater assembly and replace
it if necessary
Check plug and plug it into a 120V
outlet. Check the hard wire connections
(if applicable)
Unplug power cord and allow appliance
to cool for 15 minutes, then plug in the
power cord and turn the power ON
Inspect the circuit board and replace it if
necessary
Replace batteries in remote control
The heater has a built-in thermostat so it
will shut off automatically once the
pre-set temperature is reached. It will
also turn on automatically if the room
temperature drops below the pre-set
temperature.
Unplug the appliance, if the appliance
is recessed into the wall, shut off house
circuit breaker. Ensure the front glass is
in the correct position and is sitting flat
to the appliance touch panel. After 10
seconds, plug in or turn on the appliance
to reset it.
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