11. Battery Replacement; 12. Warranty - Apera Instruments PH20 Value User Manual

11. Battery Replacement

Please install batteries according to the following steps. *Please note the correct direction of battery installation:
The Positive Side ("+") OF EVERY SINGLE Battery MUST FACE UP.
(WRONG INSTALLATION OF BATTERIES WILL CAUSE DAMAGE TO THE TESTER AND POTENTIAL HAZARDS!)

12. Warranty

We warrant this instrument to be free from defects in material and workmanship and agree to repair or replace free of charge, at
option of APERA INSTRUMENTS, LLC, any malfunctioned or damaged product attributable to responsibility of APERA
INSTRUMENTS, LLC for a period of TWO YEARS (SIX MONTHS for the probe) from the delivery.
This limited warranty does NOT cover any damages due to:
Accidental damage, transportation, storage, improper use, failure to follow the product instructions or to perform any preventive
maintenance, unauthorized repair or modifications, normal wear and tear, or other external causes or actions beyond our reasonable
control.
To get the fastest warranty fulfillment, go to support.aperainst.com and click "New Support Ticket" on the upper right corner. Type
your email in the requester field, "Warranty" in the Subject field, and then input the following information in the description field:
•
Your full name
•
Product model that needs warranty fulfillment
•
Serial number of the product (can be found on the back sticker of the tester body)
•
What problem or issue you had experienced with the product
•
Attach a photo of your proof of purchase
•
Attach a photo of the problematic product
Then click Submit. One of our customer care specialists will help you fulfill the warranty within one business day.
Address: 6656 Busch Blvd, Columbus Ohio 43229
APERA INSTRUMENTS, LLC
Tel: 1-614-285-3080
Email: info@aperainst.com
Website: aperainst.com
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