Alpine i207-WRA Restyle Installation Manual page 19

Troubleshooting Guide Continued
Symptom
5
Headunit will not turn on.
6
Cannot enter SETTINGS
MENU.
8
Sound mutes when vehicle is
shifted into reverse.
9 Only the front speakers are on
for SXM Radio.
10
The vehicle is incorrectly
positioned on the Navigation
display.
CarPlay, Android Auto, or
11 off-road navigation map
positioning issues.
CarPlay, Android Auto, or
off-road navigation vehicle
12
position icon heading in
wrong direction
iPhone or Android phone is
not recognized
13
when connected to the
USB cable.
Volume controls on bezel and
14 steering wheel controls do not
work.
Video not working with Aux
15
Input.
Possible Cause
One of the power wires does not
have proper voltage
4 pin Maestro data cable is
disconnected or damaged.
OBD2 cable is not plugged in.
Monitor or main harness are not
connected.
Vehicle is in motion or parking
brake is not engaged.
Mute on reverse is turned on in the
SOUND menu.
SXM Tuner has not been activated.
Poor GPS signal.
GPS antenna is positioned
incorrectly.
Reverse Signal is not connected or
not reliable.
Loose or disconnected USB cable.
Non-compatible cable.
Dirty charging port on phone.
The setting for External Processor
was turned on.
The Aux Input is only meant for
audio.
i207-WRA 20201016v1
Remedy
Test the power wires with a digital multimeter
and trace from there.
Check for proper connection or
disconnected pins.
Connect OBD2 connector to the OBD2 port.
Check for proper connection or
disconnected pins.
With vehicle in (P)PARK engage the parking
brake. Release the parking brake and
engage the parking brake a second time, as
shown in the Setup Guide on page 18.
Change Mute on reverse to off.
Activate SXM Tuner.
Ensure the recommeded GPS antenna route
was used. See page 7.
GPS antenna is obstructed and doesn't have
line of sight to the sky. Perform a factory
reset. The unit will automatically recalibrate.
Ensure that Reverse wire is connected. Also
ensure that no 3rd party interface module(s)
interfere with the Reverse Signal. The head
unit uses the Reverse Signal to achieve
optimal positioning performance.
Check the USB connection behind
the headunit.
Use the cable supplied with the
iPhone or Android phone and only plug into
the extension provided with the head unit.
Third party adapters and long extensions
may not work. Only use USB extension that
came with the head unit.
Clean charging port.
That setting should only be checked when
using an external sound processor. When
there isn't one being used in the audio
system it needs to be in the default setting
of off. MENU/SETUP/SYSTEM/EXTERNAL
ACCESSORIES/EXTERNAL AUDIO
PROCESSOR/OFF
There is no way for the video portion to be
active.
Jeep Wrangler
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