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Miele WCI 320 Operating Instructions Manual

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Operating instructions
for washing machines
To avoid the risk of accidents or damage to the machine, it is essential
to read these instructions before it is installed and used for the first time.
M.-Nr. 11 199 180



  Summary of Contents for Miele WCI 320

  • Page 1 Operating instructions for washing machines To avoid the risk of accidents or damage to the machine, it is essential to read these instructions before it is installed and used for the first time. en-ZA M.-Nr. 11 199 180...
  • Page 2: Table Of Contents

    Contents Caring for the environment ..................  6 Warning and Safety instructions .................  7 Operating the washing machine ................  14 Control panel ......................14 Display........................16 Examples on how to operate the machine............16 Before using for the first time ................ 17 Protective foil and stickers removal ..............
  • Page 3 Water softeners ..................... 50 Dispensing aids ..................... 50 Fabric conditioner and liquid starch ..............50 Miele recommended detergents ................52 Recommended detergents in accordance with Directive (EU) Nr. 1015/2010..53 Cleaning and care .................... 54 Cleaning the external casing and the control panel ..........54 Cleaning the detergent dispenser drawer .............
  • Page 4 Contents Problem solving guide .................. 57 The programme does not start................57 Fault message after a programme has been interrupted........58 Fault message at the end of a programme ............59 General problems with the washing machine ............61 An unsatisfactory wash result ................
  • Page 5 Contents Settings ........................  82 Calling up settings....................82 Selecting settings ....................82 Changing a setting ....................82 Closing the settings menu..................82 Language  ......................83 Buzzer volume....................... 83 Keypad tone ......................83 Welcome tone ....................... 83 Consumption......................83 Code........................84 Units ........................
  • Page 6: Caring For The Environment

    / recycling centre for electrical and electronic appliances, or contact your dealer or Miele for advice. You are also responsible (by law, depending on country) for deleting any personal data that may be stored on the appliance being disposed of.
  • Page 7: Warning And Safety Instructions

    It must be used only as a domestic appliance to wash items which are specified by the manufacturer as being washable on the wash care label. Miele cannot be held liable for damage resulting from incorrect or improper use or operation.
  • Page 8 Warning and Safety instructions  The washing machine can only be used by people with reduced physical, sensory or mental capabilities, or lack of experience or knowledge, if they are supervised whilst using it or have been shown how to use it safely and recognise and understand the consequences of incorrect operation.
  • Page 9 It is essential that this standard safety requirement is met. If in any doubt, please have the wiring system of the building tested by a qualified electrician. Miele cannot be held liable for the consequences of an inadequate earthing system (e.g. electric shock). ...
  • Page 10 Warning and Safety instructions  If the electrical connection cable is faulty it must only be replaced by a Miele authorised service technician to protect the user from danger.  The machine must be isolated from the electricity supply when cleaning and maintaining the machine and in the event of a fault.
  • Page 11 Warning and Safety instructions Correct use  Do not install the washing machine in a room where there is a risk of frost. Frozen hoses may burst or split. The reliability of the electronic control unit may be impaired at temperatures below freezing point.
  • Page 12 If, however, you do wish to descale it, only use a proprietary natural citric acid based descaling agent. Miele recommends using Miele descaling agent which is available to order online at or from Miele. Strictly observe the instructions on the packaging.
  • Page 13  A Miele tumble dryer can be stacked on top of a Miele washing machine using the appropriate stacking kit (available as an optional accessory). Please make sure you order the correct one for the Miele washing machine and Miele tumble dryer.
  • Page 14: Operating The Washing Machine

    Operating the washing machine Control panel a Control field d OK sensor The control field consists of a The OK sensor is used for display and various sensor controls. confirming selected values. The individual sensors are explained e PowerWash display with the Quick in the following sections.
  • Page 15 Operating the washing machine f Optical interface j Start/Stop sensor This is used by the Service Touching the Start/Stop sensor department as a transmission point. starts the selected programme or cancels a programme that has g Sensors for extra options already been started.
  • Page 16: Display

    Operating the washing machine Setting numerical values Display   The standard display shows the Start in following from left to right:     The numerical value is highlighted in 2:59 1600  white. Touching the  sensor ...
  • Page 17: Before Using For The First Time

    Before using for the first time Remove the drain hose elbow  Damage resulting from incorrect from the drum installation and connection. Installing and connecting the An elbow piece for the drain hose is washing machine incorrectly will stored in the drum. cause serious property damage.
  • Page 18: Set The Language

    Before using for the first time Switching on the washing 2. Remove the transit bars machine  Damage resulting from failure to  Turn the programme selector to the remove the transit bars. Cottons programme. Failure to remove the transit bars can result in damage to the washing The welcome tone will sound and the machine and to adjacent cabinetry or...
  • Page 19: Start The Calibration Programme

    Before using for the first time 3. Start the calibration programme For optimum water and energy consumption and excellent wash results, it is important to calibrate the washing machine. To do this, the Cottons programme must be run without laundry and without detergent.
  • Page 20: Washing Environmentally And Economically

    – Washing at low temperatures and/or using liquid detergents can cause bacteria and odours to build up in the washing machine. Miele therefore recommends cleaning the washing machine once every month. The washing machine reminds you to...
  • Page 21: Ecofeedback

    Washing environmentally and economically 2. Actual consumption  EcoFeedback You can view the actual amount of You can view information about the energy and water used by a programme energy and water consumption of your both during and at the end of the washing machine with the ...
  • Page 22: Prepare The Laundry

    1. Prepare the laundry Tip: Stains (e.g. blood, egg, coffee, tea) can be pre-treated using some handy tricks which can be found in the Miele guide to laundry care.  Damage due to solvent-based cleaning agents Cleaning agents containing benzine, stain remover, etc., can damage...
  • Page 23: Select A Programme

    2. Select a programme 2. Select additional programmes by Switching on the washing setting the programme selector to machine the “Further programmes/”  Turn the programme selector to a position and using the display: programme. Programme selection 1. Select standard programmes with the programme selector dial ...
  • Page 24: Load The Washing Machine

    3. Load the washing machine Open the door Close the door  Reach under the door grip and pull  Make sure that no items are caught the door open. between the door and the seal. Check the drum for pets or foreign objects before loading it with laundry.
  • Page 25: Select Programme Settings

    4. Select programme settings PowerWash display with the Quick Quick and Eco sensor controls Cottons If the PowerWash indicator lights up Cottons  – when you select a programme you can chose between 3 programme Cottons  – sequences. The wash result remains the Minimum iron same.
  • Page 26: Selecting A Temperature/Spin Speed

    4. Select programme settings Extras sensor control Selecting a temperature/spin speed You can select additional extras using the Extras sensor. You can alter the preset temperature/  Touch the Extras sensor. spin speed of a wash programme if this option is permitted for that The following appears in the display: programme.
  • Page 27: Delay Start

    4. Select programme settings Cancelling delay start  Delay start The selected delay start time can be With Delay start you can delay the cancelled before the programme starts. start of the programme.  Touch the  sensor. The hours can be set from The selected delay start time will The minutes can be set in 15 minute appear in the display.
  • Page 28: Add Detergent

    5. Add detergent There are several options for adding Adding fabric conditioner detergent. Detergent dispenser drawer Any detergent suitable for automatic front loading washing machines can be used. Please observe the instructions for use and dosage on the detergent packaging. Adding detergent ...
  • Page 29 5. Add detergent Tips on dosing Using liquid detergent with a pre- wash Adjust the detergent dosage to the level of soiling of the laundry and the size of Liquid detergent cannot be used for the the load. Reduce the amount of main wash if the pre-wash has been detergent with smaller loads (e.g.
  • Page 30: Capdosing

    Each capsule contains the correct amount for one wash cycle. Caps are available to order from Miele  Open the lid of the / or from the Miele online shop (see the compartment. end of this booklet for contact details). ...
  • Page 31 5. Add detergent The wash programme will dispense the contents of the capsule at the correct time. Water intake to the  compartment is solely via the capsule. Do not add any additional fabric conditioner to the  compartment.  Remove the empty capsule at the end of the programme.
  • Page 32: Start The Programme - The End Of A Programme

    6. Start the programme - the end of a programme Starting a programme Items left in the drum could discolour other items in the next wash or  Touch the flashing Start/Stop sensor. become discoloured themselves. The door will lock ( will appear in the Remove all items from the drum.
  • Page 33: Spinning

    Spinning Final spin speed in the Programme programme Cottons 1600 When a programme is selected, the Minimum iron 1200 optimum spin speed for this wash Delicates programme is shown in the display. Woollens  1200 A faster spin speed can be selected for Silks ...
  • Page 34: Interim Spin

    Spinning Interim spin Omitting the interim spin and the final spin There is a spin cycle after the main wash and between the rinses. A  Before the start of the wash reduction in the final spin speed will programme, reduce the spin speed to also reduce the interim spin speed as appropriate.
  • Page 35: Programme Chart

    Programme chart Programmes on the programme selector Cottons cold to 90 °C Max. load 9.0 kg Use for Cotton, linen or cotton mix fabric, e.g. table linen, towelling, underwear, T-shirts etc. The settings 60 °/40 °C differ from / as follows: Notes – Shorter programme durations –...
  • Page 36 Programme chart Delicates cold to 60 °C Max. load 3.0 kg Use for Delicate garments made from synthetic fibre, mixed fibre, rayon and viscose. Note – Deselect the spin for items which crease easily. Woollens  Cold to 40 °C Max. load 2.0 kg Use for Machine-washable or hand-washable wool or wool blend fabric.
  • Page 37 Programme chart Dark garments / Denim Cold to 60 °C Max. load 3.0 kg Use for Black and dark items made of cotton, mixed fibre or denim. Notes – Wash inside out. – Denim often contains excess dye and may run during the first few washes.
  • Page 38 Programme chart Programmes accessed via Further programmes/ on the programme selector Express 20 Cold to 40 °C Max. load 3.5 kg Use for Cotton garments that have hardly been worn or are only very lightly soiled Note The Short option is activated automatically. Sportswear Cold to 60 °C Max.
  • Page 39 Programme chart Curtains cold to 40 °C Max. load 2.0 kg Use for Curtains, including net curtains, specified as machine-washable by the manufacturer. Notes – To remove dust, the Pre-wash option is selected automatically. – For curtains which crease easily, reduce the spin speed or deselect the spin.
  • Page 40 Cleaning the washing machine will significantly reduce bacteria, mould, and biofilm and prevent the build-up of unpleasant odours. Notes – Optimum results can be achieved by using Miele machine cleaner. Alternatively, a universal powder detergent can be used. – Dispense the washing machine cleaner or universal detergent directly in the drum.
  • Page 41: Extra Options

    Extra options You can use the extra options buttons SingleWash to augment the wash programmes. For efficiently washing a very small load (< 1 kg) in a normal wash programme. Selecting Extras The wash duration is reduced. Extra options are selected or Please note the following advice: deselected using the sensors in the control field.
  • Page 42: Extra Options Can Be Selected Using The "Extras" Sensor Control

    Extra options A duration of between 30 minutes and 6 Extra options can be selected hours can be chosen for the soak using the “Extras” sensor process in 30 minute increments. See control “Settings” for more information. Selecting extra options in the display The factory default setting is 30 minutes.
  • Page 43: Wash Programme Chart - Extra Options

    Extra options Wash programme chart - Extra options These Extras cannot be selected with programmes which are not listed in the chart below. Cottons Minimum iron Delicates – Woollens  – – – – – – – – Silks  –...
  • Page 44: Programme Sequence

    Programme sequence Main wash Rinses Spinning Water Wash Water Rinses level rhythm level 1)2)3)     Cottons 2)3)     Minimum iron 2)3)     Delicates Woollens      Silks  ...
  • Page 45 Programme sequence Special features in the  = low water level programme sequence  = medium water level Anti-crease:  = high water level at the end of the programme the drum  = intensive rhythm continues to turn at intervals for up to 30 minutes to help prevent creasing.
  • Page 46: Powerwash 2.0

    PowerWash 2.0 lower than 600 rpm. PowerWash 2.0, a washing technique – CapDosing (, ) has not been developed by Miele, is activated in the selected for the main wash. following programmes with small and medium-sized loads: With some options (e.g. Pre-wash, –...
  • Page 47: Changing The Programme Sequence

    Changing the programme sequence Cancelling a programme Interrupting a programme  Turn the programme selector to the You can cancel a wash programme at  position. any time after it has started.  Touch the Start/Stop sensor. The washing machine switches off. ...
  • Page 48: Safety Lock

    Changing the programme sequence Safety lock Adding or removing laundry Locking the machine prevents a wash Laundry can only be added or programme being cancelled by removed at the beginning of a wash mistake. programme. If the message to Add laundry is not Activating the safety lock visible in the display then it is no ...
  • Page 49: Garment Care Label Symbols

    Garment care label symbols Drying Washing The number of dots indicates the The figure quoted in the bucket is the drying temperature maximum temperature the garment can be washed at. The number of  Normal temperature bars under the symbol indicates the ...
  • Page 50: Detergent

    Detergent The correct detergent Dispensing aids All detergents produced for automatic Use dispensing aids, (e.g. balls) if these washing machines are suitable. Follow are supplied with the detergent, the manufacturer's instructions and particularly when using liquid detergent. dosage recommendations on the Refill packs of detergent packaging.
  • Page 51 Detergent Adding fabric conditioner or Colour run and dye removers/ liquid starch separately dyes Prepare the starch in accordance with  Damage due to colour run/dye the manufacturer's instructions on the removers. packaging. Colour run and dye removers can Tip: When adding fabric conditioner, cause corrosion in the washing activate the Water + extra.
  • Page 52: Miele Recommended Detergents

    Detergent Miele recommended detergents Miele detergents and care products have been specially designed for Miele washing machines. They are available to order via the internet at or from Miele. Miele Miele Miele Miele Miele Cap  Cap  Cap ...
  • Page 53: Recommended Detergents In Accordance With Directive (Eu) Nr. 1015/2010

    Detergent Recommended detergents in accordance with Directive (EU) Nr. 1015/2010 The recommendations apply to the temperature ranges given in the Programme chart. Universal Coloureds Delicates and Specialist woollens detergent Cottons   – –  Minimum iron – – – ...
  • Page 54: Cleaning And Care

    Cleaning and care Cleaning the external casing Cleaning the detergent and the control panel dispenser drawer  Washing at low temperatures and the Risk of electric shock! use of liquid detergent can lead to a Mains voltage is present when the build-up of mould and bacteria in the washing machine is switched off detergent dispenser drawer.
  • Page 55 Cleaning and care Cleaning the siphon and the / compartment channel Liquid starch results in clogging. If clogged, the siphon in the / compartment will not work and the compartment can overflow. Clean the siphon particularly thoroughly after using liquid starch a few times.
  • Page 56: Cleaning The Drum (Hygiene Info)

    Cleaning and care  Using pointed pliers, take hold of the Cleaning the drum plastic filter bar 2 and remove it. (Hygiene info)  Clean the filter. Washing at low temperatures and/or using liquid detergents can cause  Replace the filter and seal back in the bacteria and odours to build up in the reverse order and reconnect the washing machine.
  • Page 57: Problem Solving Guide

    The door is not closed properly. The door lock could in the display: not engage.   Service Door lock  Close the door again. fault F34  Start the programme again. If the fault message appears again, contact Miele.
  • Page 58: Fault Message After A Programme Has Been Interrupted

     Then switch the washing machine on again.  Restart the programme. If the fault message appears again, contact Miele. To switch off the fault message: Turn the programme selector to the  position and switch the washing machine off.
  • Page 59: Fault Message At The End Of A Programme

    “Installation – Levelling the machine”.  Check whether the maximum delivery head of 1 m has been exceeded. If the fault message appears again, contact Miele. The washing machine can still be used, however without the Pre-ironing extra option.
  • Page 60  Remove the fluff with your finger. Do not use any sharp or pointed tools to do this.  Restart the programme after cleaning. If the fault message appears again, contact Miele. The washing machine can still be used but with reduced functionality.
  • Page 61: General Problems With The Washing Machine

     In order to prevent bacteria and unpleasant odours building up in the washing machine, run the Maintenance wash programme using Miele machine cleaner or a universal powder detergent. The door and the detergent dispenser drawer were left shut after washing.
  • Page 62 Problem solving guide General problems with the washing machine Problem Cause and remedy Large amounts of The water pressure is too low. detergent residue  Clean the water inlet filter. remain in the detergent  Please note that the water pressure must be at dispensing drawer.
  • Page 63: An Unsatisfactory Wash Result

     Use more detergent.  Before washing the next load, run the Maintenance wash using Miele machine cleaner or a powder detergent. White residues which The detergent contained compounds (zeolites) to aid look like powder water softening which are not soluble in water.
  • Page 64: The Door Will Not Open

     Wait until the temperature in the drum has decreased and the message has gone out in the display. The following appears The door lock has jammed. in the display:  Call Miele.   Service Door release fault F35...
  • Page 65: Opening The Door In The Event Of A Blocked Drain Outlet And/Or Power Cut

    Problem solving guide Draining the washing machine Opening the door in the event of a blocked drain outlet and/ Remove the drain filter, though not or power cut completely.  Switch off the washing machine.  Place a suitable container under the access panel, e.g.
  • Page 66 Problem solving guide Open the door  Danger of injury due to rotating drum! Reaching into a moving drum is extremely dangerous. Always make sure that the drum is stationary before reaching in to remove laundry.  Clean the drain filters thoroughly. ...
  • Page 67: Service

    Optional spare parts and accessories cannot remedy yourself, please contact for this washing machine are available your Miele Dealer or Miele Service. from your Miele Dealer, the Miele Spare Parts Department or via the internet at Contact information for Miele Service
  • Page 68: Installation

    Installation Front view a Water inlet hose (pressure tested to e Detergent dispenser drawer 7000 kPa) f Door b Mains connection cable g Access to filters, pumps and c Flexible drain hose (with detachable emergency release swivel elbow) h Four height-adjustable feet d Control panel...
  • Page 69: Rear View

    Installation Rear view a Drain hose e Water inlet hose (pressure tested to 7000 kPa) b Transport clips for inlet and drain f Safety caps for transit bars hoses and mains connection cable c Mains connection cable g Transport clips for inlet and drain hoses and for storing transit bars d Protruding lid for holding when when not in use...
  • Page 70: Installation Surface

    1. Pull off the transit bar covers and Secure the washing machine using a clamp/fastening bracket (MTS floor 2. then use a screwdriver to release the mounting kit – available from your catches at the top and bottom. Miele dealer or Miele spare parts department).
  • Page 71 Installation  Using the spanner supplied, turn the  Turn the right-hand transit bar 90°, left-hand transit bar 90°, then then  withdraw the transit bar.  withdraw the transit bar.
  • Page 72: Re-Fitting The Transit Bars

    Installation  Risk of injury from sharp edges. There is a risk of injury from reaching into holes that are not covered. Cover the holes for the transit bars after they have been removed.  Secure the transit bars to the back of the washing machine.
  • Page 73: Levelling The Machine

    Installation Levelling the machine The washing machine must stand perfectly level on all four feet to ensure safe and proper operation. Incorrect installation may increase electricity and water consumption and may cause the machine to move about. Screwing out and adjusting the feet The four adjustable screw feet are used for levelling the washing machine.
  • Page 74: Installing Under A Continuous Worktop

    Installation Installing under a continuous Washer-dryer stack worktop The washing machine can be combined with a Miele tumble dryer in a washer-  Risk of electric shock due to dryer stack. The appropriate “WTV” exposed cables stacking kit* to match your dryer is There is a risk of coming into contact required.
  • Page 75: The Water Protection System

    Installation Electronic unit and washing machine The water protection system housing The Miele water protection system – Sump protects all parts of the washing Any leaking water is collected in a machine from water damage. sump in the base of the machine. A...
  • Page 76: Connection To The Water Supply

    Installation Maintenance Connection to the water supply Only use a genuine Miele hose that has The washing machine should be been pressure tested to withstand at connected to a mains water supply in least 7,000 kPa should you ever need a accordance with current local and replacement.
  • Page 77: Water Drainage

    If required, the hose can be extended to a length of up to 5 m. Accessories are available from Miele or from your Miele dealer. For a delivery head of more than 1 m (up to a max. of 1.8 m) a replacement drain pump will need to be fitted.
  • Page 78: Electrical Connection

    If the connection cable is damaged, it must only be replaced with a specific connection cable of the same type (available from Miele). For safety reasons, such replacement may only be carried out by a qualified technician or Miele Service.
  • Page 79: Technical Data

    Technical data Height 850 mm Width 596 mm Depth 636 mm Depth with door open 1054 mm Height for building under 820 (+8/-2) mm Width for building under 600 mm Depth for building under 600 mm Weight Approx. 100 kg Capacity 9 kg dry laundry Voltage...
  • Page 80: Consumption Data

    Consumption data Load Energy Water Duration Residual moisture  kWh Litres h:min Cottons 90 °C 2,60 2:29 60 °C 1,45 2:29 60 °C 1,10 2:19 * 0,74 2:59 * 0,55 2:59 40 °C 1,03 2:39 40 °C 0,70 2:29 * 0,35 2:59 20 °C 0,40 2:39 Minimum iron 30 °C 0,34 1:59...
  • Page 81: Note For Test Institutes

    Consumption data Note for test institutes Test programme in accordance with EN 60456 and energy label with Directive 1061/2010 With the PowerWash 2.0 washing technique, during the heating phase, the temperature measured by the sensor in the suds container is higher than the actual temperature of the laundry.
  • Page 82: Settings

    Settings Selecting settings You can use the settings to alter the washing machine's electronics to suit  Touch the  sensors until the changing requirements. setting you want appears in the display. The settings can be altered at any time. –...
  • Page 83: Language

    Settings Language  Welcome tone The display can be set to appear in The volume for the welcome tone can one of several different languages. be set to one of seven different settings. The flag  after the word Language (Sprache in German) acts as a guide in Options case a language which is not...
  • Page 84: Code

    Do not forget the code you have –        (factory setting) set. –        (light) If you forget the code, only Miele Technical Service can unlock the – Buttons inactive washing machine.
  • Page 85: Disp. Switch-Off Stat

    Settings Disp. switch-off stat. Memory The display and the sensor control The washing machine will save the lighting is switched off to save energy. last settings (temperature, spin speed The Start/Stop sensor flashes slowly. and some of the Extras) selected for a programme after the programme has Options started.
  • Page 86: Soak Duration

    Temp. reduction – Normal (factory setting) At high altitudes water has a lower – Plus  boiling point. Miele recommends activating the reduced temperature – Plus  setting at altitudes of 2000 m or above – Plus  to prevent water from boiling. The maximum temperature is reduced to 80 °C even if a higher temperature is...
  • Page 87: Maximum Rinse Level

    Settings Maximum rinse level Low water pressure The water level in the rinses can be If the water pressure is below 100 kPa permanently set to the highest value. (1 bar), the programme will be cancelled and a fault message will This function is important for allergy appear.
  • Page 88: Optional Accessories

    Specialist detergents are available as this washing machine. All the products capsules  in convenient single dose have been designed for Miele washing amounts or in a handy bottle. machines. Outerwear These and many other useful products can be ordered via the internet at –...
  • Page 89: Fabric Care

    Optional accessories WoolCare Additive – Liquid detergent for woollens and Booster delicates – For removing stains – Includes a special wheat protein – For white and coloured laundry conditioning formula – Available as capsules  in – Helps prevent felting convenient single dose amounts –...
  • Page 91 South Africa Miele (Pty) Ltd 63 Peter Place Bryanston 2194 P.O. Box 69434 Bryanston 2021 Tel.: (011) 875 9000 Fax: (011) 875 9035 Internet: E-mail: Manufacturer: Miele & Cie. KG Carl-Miele-Straße 29 33332 Gütersloh Germany...
  • Page 92 WCI 320 en-ZA M.-Nr. 11 199 180 / 00...