I Can't Remember The Password That I Set, And Now I Can't Use Alphasmart Manager To Configure My Neos; I Have A Smartapplet Installed On My Computer, But I Can't Install It On The Neos; See The Smartapplet In The Settings List In Alphasmart Manager; And I Want To Change A Setting On One Of The Smartapplets, But I Don't See The Smartapplet In The Settings List In Alphasmart Manager - Alphasmart NEO 2 User Manual

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R O U B L E S H O O T I N G
I can't remember t he password that I set, and now I can't use AlphaSmart
Manager to configure my NEOs.
I have a SmartApplet installed on my computer, but I can't install it on the
NEOs.
I' m managing a gr oup of NEOs i n a SmartOpti on Mobile Lab wi th an
Al phaHub, and I want to change a setting on one of the Smar tApplets, but I
don't see t he SmartApplet in the sett ings list in Al phaSmart Manager.
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If you're referring to a master password or the default file password for
AlphaWord Plus files, you can simply reset them in AlphaSmart Manager in
the system settings (see page 46).
If you set a send list password and can't remember it, you'll need assistance
from Technical Support.
In AlphaSmart Manager, all installed SmartApplets should appear in the list
on the SmartApplets tab. If one doesn't, try these steps:
1. Find the SmartApplet file on your computer and check the file extension.
SmartApplets that are compatible with AlphaSmart Manager 2 have the
extension .OSK3App.
2. If the SmartApplet has the appropriate extension, add the SmartApplet by
following the steps on page 36.
If the SmartApplet doesn't have the appropriate extension, you won't be
able to use it with AlphaSmart Manager 2. You will probably need to
return to earlier versions of AlphaSmart Manager and the system files.
Contact Technical Support for assistance (see the contact information on
page ii).
For a SmartApplet to appear in the Settings tab, it must either be listed in the
Install List on the SmartApplets tab, or it must be present on every connected
NEO. If the SmartApplet is present on some NEOs, but not all, then you need
to add it to the Install List on the SmartApplets tab in AlphaSmart Manager.
Once you do so, you'll be able to change the setting for the SmartApplet on the
Settings tab.
If you have a mixed SmartOption Mobile Lab with both NEO 1 and NEO 2
laptops, SmartApplets that are for NEO 2 only (the Accelerated Reader and
Responder SmartApplets) are only listed when NEO 2 laptops are the only
ones connected. They are not listed if any NEO 1 laptops are connected with
the NEO 2 laptops.
AlphaSmart Manager 2 User Manual