Zoom 2985C User Manual
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Zoom 2985C User Manual

Zoom 2985C User Manual

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USB Faxmodem User Guide

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  • Page 1 USB Faxmodem User Guide...
  • Page 2 NOTICE This document contains proprietary information protected by copyright, and this User’s Manual and all the accompanying hardware, software, and documentation are copyrighted. All rights are reserved. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form.

  • Page 3: Table Of Contents

    Contents INTRODUCTION ................. 2 .......... 2 EED TO ODEM INSTALLING YOUR USB FAXMODEM........3 ..............3 NSTALLING THE RIVERS ........ 4 ONNECTING THE ODEM TO OMPUTER ............5 ONFIRMING THE NSTALLATION ’ ....6 NSTALLING THE ODEM OMMUNICATIONS OFTWARE IMPORTANT INFORMATION ABOUT V.92 MODEMS....7 .................

  • Page 4: Introduction

    Introduction This Modem User Guide expands the Quick Start included with your faxmodem package and contains all the information you should need to use and troubleshoot your new modem. The Table of Contents shows the various useful sections of this User Guide. What You Need to Use Your Modem Make sure that you have received the following items: •...

  • Page 5: Installing Your Usb Faxmodem

    Installing Your USB Faxmodem Note: You must install the drivers before you install the modem. Installing the Drivers If your computer already has an internal modem installed, you should remove the modem and its drivers now. Your old mo- IMPORTANT dem may interfere with the installation of your new modem.

  • Page 6: Connecting The Modem To Your Computer

    Windows Me/2000/XP users: Click Finish and restart your computer when prompted to do so. Connecting the Modem to Your Computer Make a note of the serial number of your faxmodem, which is located on the bottom of the case, just under the bar- code.

  • Page 7: Confirming The Installation

    Confirming the Installation Your computer should be turned on. Windows 98SE/Me users: From the computer’s desktop, go to Start | Settings | Control Panel and double-click the Modems icon. Windows 2000 users: From the computer’s desktop, go to Start | Settings | Control Panel | Phone and Modem Op- tions and then click the Modems tab.

  • Page 8: S Communications Software

    Installing the Modem’s Communications Software The modem’s CD describes the communications software package and online service included with your modem and provides easy point-and-click installation. If necessary, consult the CD’s online help. Please run the modem’s CD now. You should not install the drivers again, but you should install any application software you like.

  • Page 9: Important Information About V.92 Modems

    Important Information about V.92 Modems If you have a V.92 Modem With V.92, as with the earlier V.90 standard, your connection speed depends on your phone line and your Internet Service Provider (ISP). To enhance compatibility, the V.92 modem automatically detects whether to use V.92, V.90, or a slower mode when it connects to your ISP.

  • Page 10: Modem Upgrades

    Note: If you want to manually change the way your modem con- nects, please consult the AT command tables beginning on page 19 in the Troubleshooting section. Modem Upgrades Your modem’s software, or “firmware,” can be easily upgraded. This is useful for code updates and feature enhancements. To upgrade your modem’s firmware, you can download new firmware files, when available, from our Web site, and then run a program we provide.
  • Page 11 If someone calls while you are online, the NetWaiting box displays on your computer screen, offering you three choices. • Place your Internet connection on hold and accept the call (click the OK icon). • Reject the call and remain connected to the Internet (click the red X icon).

  • Page 12: Removing Your Modem

    Removing Your Modem If you ever want to remove your USB faxmodem, follow these steps: Windows 98SE/Me/2000 users: From the desktop, go to Start | Settings | Control Panel and double-click Add/Remove Programs. Delete your USB modem. Follow the onscreen instructions and click Finish. Windows XP users: From the desktop, go to Start | Control Panel and double-click Add/Remove Programs.

  • Page 13: Communicating With Your Modem

    Communicating with Your Modem The faxing and communications software that came with your fax- modem sets itself up automatically and takes care of sending any necessary commands to the modem. You should read this section, however, if you want to learn some general facts about how software works with your faxmodem, or if you intend to use your new modem with other software.

  • Page 14: Communication Setup Options

    • If you want to connect to your online service or ISP, you must exit the communication software first. While you are on line and if you do not have a V.92 modem model, you may not receive calls or faxes.

  • Page 15: Initialization Strings And At Commands

    Initialization Strings and AT Commands An initialization string is a group of AT command settings that is sent to the faxmodem as soon as you start up the software. The software determines which commands should be included in the initialization string, based on the device you select during installation.

  • Page 16: Using Video

    Change to terminal mode (also called command, local, direct, or dumb mode). Check your software documentation for additional in- structions. Type AT plus the command you need and press Enter. You will see an OK response. When you finish, you can return to the data communications pro- gram’s standard user interface.

  • Page 17: Troubleshooting

    Troubleshooting If your modem stops working, please read this section carefully be- fore calling Customer Support. In addition, your modem CD includes a list of Frequently Asked Questions (FAQs). Important—If Your Computer Had an Existing Modem You must redirect your application software so that it recognizes your new modem.

  • Page 18: Other Troubleshooting Tips

    Follow the instructions for determining and resolving a hard- ware conflict. This should solve your problem. Remember to write down your COM port setting. Other Troubleshooting Tips Problem: Your modem seems to install under Windows, but Windows cannot find it later. Solution If your computer has a built-in modem on the mother- board, Windows may reinstall it the next time you start...
  • Page 19 Problem You type an AT command line in a terminal applica- tion and press Enter, but your modem fails to exe- cute the command line. Or there was no response af- ter executing a command. Solution Be sure you type AT at the beginning of the command line.
  • Page 20 for low volume for medium volume for highest volume M0 to turn the speaker off entirely For example, if you want the volume low and the soft- ware uses the initialization string AT &F, change it to AT &F L1. Problem The modem can connect to some modems, but not to others.
  • Page 21 To force different communication speeds Type these AT commands (protocols) and press Enter AT+MS=V92,1 Dualmode (V.90 or V.92)—56000 bps AT+MS=V92,0 V92 only (disable V.90)—56000 bps V.90 only (disable V.92)—56000 bps AT+MS=V90,0 Disable both 56K and autorate on V.34—33600 bps AT+MS=V34,1 V.34—33600 bps AT+MS=V34,0 AT+MS=V32B,0...
  • Page 22 To force Type command & press Enter AT \N5 MNP 5/MNP 4 operation LAPM only (V.42) AT \N4 AT \N5%C0 MNP 4 only V.42bis data compression AT+DCS=1,0 AT+DCS=0,1 V.44 data compression only AT S0=1 Auto-answer Problem: Your V.92 modem does not connect reliably at V.92. Solution: First be sure that you have the latest modem firmware downloaded from our Web site, as discussed on page 7.
  • Page 23 Init String Definition ATW2S7=150+MS=V90 Sets wait time for remote carrier, OR AT&F+MS=V92 wait time can be 1-255 seconds AT&FS7=150 &F Sets factory defaults &C1 AT&F&C1&D2\N5\A2=1S7=100 DCD (Data Carrier Detect) follows the remote carrier signal &D2 DTR (Data Terminal Ready) reacts with a disconnect, sends “OK”...
  • Page 24 Problem: You are using V.92 Modem-on-Hold but it discon- nects you as soon as you are notified of an incom- ing call. Solution: Your ISP may have set your modem “on hold” time to zero. This means that you are disconnected immediately after accepting an incoming call.
  • Page 25 Problem: Your modem does not make a connection. Solution: If your modem places calls but never connects, make sure you are dialing the right number and that the remote modem is turned on. Problem: Modem performance seems sluggish. Solution: If you are connected to the Internet, there may be a lot of traffic at the Web sites you are visiting.

  • Page 26: Appendix A: Removing An Internal Modem

    Appendix A: Removing an Internal Modem You should follow these instructions if your computer already has an internal PCI modem installed and you want to replace it with your new modem. Click Start | Settings | Control Panel. When the Con- trol Panel displays, double-click the Modems icon.

  • Page 27: Appendix B: Regulatory Information

    Appendix B: Regulatory Information U.S. FCC Part 68 Statement This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. The unit bears a label on the back which contains among other infor- mation a product identifier in the format US:AAAEQ##TXXXX. If requested, this num- ber must be provided to the telephone company.
  • Page 28 This equipment cannot be used on public coin phone service provided by the tele- phone company. Connection to Party Line Service is subject to state tariffs. Contact your state public utility commission, public service commission, or corporation com- mission for more information. U.S.
  • Page 29 equipment malfunctions, may give the telecommunications company cause to re- quest the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together.
  • Page 30 Par la présente, le fabricant déclare que cet équipement est conforme aux exigences essentielles et aux autres dispositions de la directive 1999/5/CE qui lui sont applicables. Härmed intygar producenten att denna produkt står I överensstämmelse med de väsentliga egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv 1999/5/EG.

  • Page 31: Appendix C: Reference Information

    Appendix C: Reference Information We recommend that you take a few moments to fill in the following information for your future reference. In the event you need to call Technical Support or Customer Service, you will need the information below. Faxmodem Model _______________________ (located on the box)
  • Page 32 0934-B 27302 ©2004...

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