Frequently Asked Questions - Miele KM3464 Operating And Installation Instructions

With the help of the following guide minor faults in the performance of the ma-
chine, some of which may result from incorrect operation, can be remedied with-
out contacting the Service Department.
This guide may help you to find the reason for the fault, and how to correct it.
Problem
The burners do not ig-
nite when the cooktop
is being used for the
first time or after it has
been out of use for a
longer period.
The burner does not
light after several at-
tempts.
The gas flame goes out
after being lit.
The shape/color of the
gas flame changes.
The gas flame goes out
during use.

Frequently Asked Questions

Possible cause and solution
There may be air in the gas line.
 Try to light the burner again, making several at-
tempts if necessary.
There is a technical fault.
 Turn all of the control knobs clockwise to the  po-
sition and interrupt the power supply to the cook-
top for a few seconds.
The burner is not properly assembled.
 Assemble the burner correctly.
The gas shut-off valve is closed.
 Open the gas shut-off valve.
The burner is wet and/or dirty.
 Clean and dry the burner.
The flame holes are clogged and/or wet.
 Clean and dry the flame holes.
The flames do not touch the ignition safety device
and the burner does not get hot enough:
The burner parts are not positioned correctly.
 Assemble the burner components correctly.
The thermocouple is dirty.
 Remove any dirt or grime.
The burner parts are not in the proper position.
 Position the burner parts correctly.
The burner cap itself or the holes in the burner cap
are dirty.
 Remove any dirt or grime.
The burner parts are not in the proper position.
 Assemble the burner components correctly.
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