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Quick Links
Troubleshooting FAQ
Sometimes my Neato Robot spins in circles. Is everything okay?
Most likely the wall sensors are blocked. Take a clean, soft cloth or a cotton swab to wipe the
sensors on the side on the robot.
We recommend cleaning all sensors regularly: how often depends on the amount of dirt and
debris in your home. For example, if you have pets, we recommend cleaning the sensors once a
month.
What if the Neato Robot accidentally comes off the charging base?
If accidentally knocked off of its charge base the robot will try to reconnect. If it doesn't make a
successful connection, place it on its charge base.
Is it normal that my robot occasionally blinks "charging" even when it's unused and fully
charged?
The unit blinks green when charging.
As it sits on the charger, the robot is consuming a little power in its standby state. When the
battery drops enough, charging resumes for a brief time to top the battery back up, again
flashing the LED.
Neato Robot won't return to charge base or gives error "Cleaning suspended while charging"
in middle of room
Behaviors
· The robot won't return to its charge base
· Erratic behavior (won't clean the entire room)
· Gives the message "Cleaning suspended while charging" when it's not connected to the
charge base
Troubleshooting
1. Make sure your robot is not on the charge base
2. Shut down the robot by going to MENU > Support > ShutDown
3. If the robot gives the error message "I can't shut down while I am connected to power"
please contact Neato Customer Care
Sometimes my Neato Robot makes a loud noise. What does this mean?
Hair wrapped around the brush bearings sometimes causes the robot to make a high pitched
sound. See below for instructions on how to clear the bearings.
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Summary of Contents for Neato Robotics Botvac D5 Connected
- Page 1 Troubleshooting FAQ Sometimes my Neato Robot spins in circles. Is everything okay? Most likely the wall sensors are blocked. Take a clean, soft cloth or a cotton swab to wipe the sensors on the side on the robot. We recommend cleaning all sensors regularly: how often depends on the amount of dirt and debris in your home.
- Page 2 What if my Neato Robot can’t find its charge base? If you start your robot from its charge base, or if it passes the base during cleaning, Neato will find the charge base when it needs to recharge or finishes cleaning. If you start the robot away from its base, it finds the charge base when it passes during cleaning.
- Page 3 Sometimes my Neato Robot climbs up the charge base. Why? Occasionally, the robot does not make charging contact and keeps driving backwards. To fix, clean the charging contacts on the back of the robot as well as on the front of the charging base with a soft cloth.
- Page 4 If the robot continues to have trouble with stairs, you can lay boundary markers on the stairs, especially if the stairs are covered with thick carpeting. Thick carpeting can affect the robot’s navigation system. We recommend cleaning the drop sensors regularly: how often depends on the amount of dirt and debris in your home.
- Page 5 If the battery charge is extremely low, the robot goes into shut down mode and the clock resets to 0:00. Use SET CLOCK in the menu system on your display to reset the clock – and your scheduled cleanings will still be there. My Neato Robot isn’t cleaning on schedule.
- Page 6 Territory Contact Details Luxembourg Italy Portugal Eastern European Countries Territory Contact Details Nave 4 Complejo Industrial Calle Conrado del Campo Pol. Ind. Trevenez 29590 Málaga Spain Spain Tel.: +34 952 / 179 479 Fax: +34 952 / 179 549 Email: neato-service@letmerepair.es www.letmerepair.com Territories...